Jira Service Management Status

All Systems Operational

About This Site

Here we will post updates about Jira Service Management's availability. For status information about other Atlassian products or services, please visit the Atlassian status page.

Jira Service Management Web Operational

Service Portal Operational

Opsgenie Incident Flow Operational

Opsgenie Alert Flow Operational

Opsgenie Incident Flow Operational

Opsgenie Alert Flow Operational

Jira Service Management Email Requests Operational

Authentication and User Management Operational

Purchasing & Licensing Operational

Signup Operational

Automation for Jira Operational

Assist Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Dec 18, 2025

No incidents reported today.

Dec 17, 2025

No incidents reported.

Dec 16, 2025

No incidents reported.

Dec 15, 2025

Degraded performance of Admin Hub, Atlassian Analytics, Confluence Cloud, Focus, Jira, Jira Product Discovery, Jira Service Management, and Rovo

Resolved - On December 15th, 2025, Admin Hub, Atlassian Analytics, Confluence Cloud, Ecosystem, Focus, Jira, Jira Product Discovery, Jira Service Management, and Rovo users in the prod-us-east region may have experienced performance degradations and errors on the web page and mobile apps. The issue has now been resolved, and the service is operating normally for all affected customers.
Dec 15, 19:02 UTC

Update - Our teams are continuing to implement mitigations. Error rates have decreased across all products and we are seeing improvements.

We will continue to provide updates here in 60 minutes or as more information becomes available.
Dec 15, 17:47 UTC

Update - We have identified the cause of the issue, and our teams are diligently working on mitigations. We're currently seeing signs of improvements. We'll continue to share additional updates here in 60 minutes or as more information becomes available.
Dec 15, 16:48 UTC

Update - We are actively investigating reports of performance degradation affecting Admin Hub, Atlassian Analytics, Confluence Cloud, Focus, Jira, Jira Product Discovery, Jira Service Management, Jira Work Management, and Rovo. We'll share updates here as more information is available.
Dec 15, 16:26 UTC

Identified - We are actively investigating reports of performance degradation affecting Admin Hub, Atlassian Analytics, Confluence Cloud, Focus, Jira, Jira Product Discovery, Jira Service Management, and Rovo. We'll share updates here as more information is available.
Dec 15, 16:16 UTC

Dec 14, 2025

No incidents reported.

Dec 13, 2025

No incidents reported.

Dec 12, 2025

No incidents reported.

Dec 11, 2025

No incidents reported.

Dec 10, 2025

No incidents reported.

Dec 9, 2025

No incidents reported.

Dec 8, 2025

No incidents reported.

Dec 7, 2025

No incidents reported.

Dec 6, 2025

No incidents reported.

Dec 5, 2025

Linked worked item functionality is broken, if the work item contains an attachment.

Resolved - On December 5th, 2025, Jira Service Management users may have experienced an error when creating linked work items that included an attachment. The issue has now been resolved, and the service is operating normally for all affected customers.
Dec 5, 15:32 UTC

Monitoring - We are currently investigating an issue where users encounter a Something Went Wrong error when creating a Linked Work Item that includes an attachment.
Our engineering team is in the process of deploying the fix to production, and the ETA is 9hours from now.
We apologize for the inconvenience and will provide updates as soon as more information becomes available. Thank you for your patience.

Next Steps:
The team will continue to monitor the situation until the hotfix is fully rolled out. Follow-up communications will be sent once the hot fix is fully rolled out.
Dec 5, 13:16 UTC

Dec 4, 2025

No incidents reported.