Maintenance Notification for Jira and Confluence Platforms (Singapore and Northern California Only)
Update - We understand some customers may have questions regarding the ongoing maintenance for Jira and Confluence. To clarify, the current maintenance impacting Free edition users in Singapore and Northern California during regular business hours does not affect Standard, Premium, or Enterprise customers.
For all Standard, Premium, and Enterprise customers in all regions, Atlassian will continue to utilize established maintenance windows for any infrastructure maintenance activities.
Apr 15, 2025 - 08:37 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 2025 - 00:00 UTC
Scheduled - Until the end of May 2025, Atlassian plans to perform maintenance on the infrastructure supporting the Jira and Confluence platforms.

This maintenance will result in a temporary service outage for Free edition users located in Singapore and Northern California, with a total duration of no more than 120 minutes per customer. The maintenance will be performed during regular business hours in the specified regions.

To learn more, please refer to this community post https://community.atlassian.com/forums/Announcement-articles/Upcoming-Maintenance-Notification-for-Jira-and-Confluence/ba-p/2973795#M6870
Mar 18, 2025 00:00 - Jun 1, 2025 00:00 UTC

About This Site

Here we will post updates about Jira Service Management's availability. For status information about other Atlassian products or services, please visit the Atlassian status page.

Jira Service Management Web ? Operational
Service Portal ? Operational
Opsgenie Incident Flow Operational
Opsgenie Alert Flow Operational
Opsgenie Incident Flow Operational
Opsgenie Alert Flow Operational
Jira Service Management Email Requests ? Operational
Authentication and User Management Operational
Purchasing & Licensing Operational
Signup Operational
Automation for Jira Operational
Assist ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
May 29, 2025

No incidents reported today.

May 28, 2025

No incidents reported.

May 27, 2025

No incidents reported.

May 26, 2025

No incidents reported.

May 25, 2025

No incidents reported.

May 24, 2025

No incidents reported.

May 23, 2025

No incidents reported.

May 22, 2025

No incidents reported.

May 21, 2025
All Jira products experiencing degradations
Resolved - Deployment of the fix for this issue has now completed rolling out and this should be resolved for all users.
May 21, 00:42 UTC
Update - We are continuing to investigate an issue that is disrupting access to core Jira functionality for a limited number of Jira customers. We will provide an update when we have identified a fix.
May 20, 18:25 UTC
Update - We are continuing to investigate issues with the Jira degradation and will provide updates as we learn more.
May 20, 16:37 UTC
Investigating - We are investigating cases of degraded performance for all Jira Work Management, Jira Service Management, Jira, and Jira Product Discovery Cloud customers. We will provide more details within the next hour.
May 20, 14:14 UTC
May 20, 2025
Users cannot create/update issues in Jira and JSM via Outlook
Resolved - The problematic change that caused this issue has now been rolled back and service has now been restored.
May 20, 00:55 UTC
Update - Our team is continuing to investigate this issue with urgency, and will provide an update as soon as possible when available.
May 19, 23:17 UTC
Update - We are continuing to investigate this issue.
May 19, 20:50 UTC
Investigating - We are investigating cases of degraded performance for Jira and Jira Service Management Outlook Plugin. We will provide more details within the next hour.
May 19, 20:44 UTC
May 19, 2025
Users experiencing degraded or reduced access in raising certain JSM request types
Resolved - Our team has now mitigated this issue and product performance has been restored.
May 19, 23:29 UTC
Monitoring - We have identified the root cause of the failure and have mitigated the issue, but we are investigating the root cause of the traffic increase in JSM. We continue to monitor closely.
May 19, 22:16 UTC
Identified - We have identified the root cause of the JSM Request experience degraded performance and are actively mitigating the problem. We are now monitoring closely.
May 19, 21:08 UTC
Investigating - We are investigating cases of degraded performance and reduced access for raising certain JSM request types in Jira Service Management Cloud customers. We will provide more details within the next hour.
May 19, 20:15 UTC
May 18, 2025

No incidents reported.

May 17, 2025

No incidents reported.

May 16, 2025

No incidents reported.

May 15, 2025

No incidents reported.

← Incident History Powered by Atlassian Statuspage