All Systems Operational

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Here we will post updates about Jira Service Management's availability. For status information about other Atlassian products or services, please visit the Atlassian status page.

Jira Service Management Web ? Operational
Service Portal ? Operational
Opsgenie Incident Flow Operational
Opsgenie Alert Flow Operational
Opsgenie Incident Flow Operational
Opsgenie Alert Flow Operational
Jira Service Management Email Requests ? Operational
Authentication and User Management Operational
Purchasing & Licensing Operational
Signup Operational
Automation for Jira Operational
Assist ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Feb 24, 2024

No incidents reported today.

Feb 23, 2024

No incidents reported.

Feb 22, 2024

No incidents reported.

Feb 21, 2024
Resolved - Between 08:50 UTC to 09:04 UTC, we experienced intermittent 503 errors for Jira software and Jira service management. The issue has been resolved and the service is operating normally.
Feb 21, 11:11 UTC
Monitoring - We have identified the root cause of the intermittent 503 errors and have mitigated the problem. We are now monitoring closely.
Feb 21, 10:23 UTC
Investigating - We are investigating increased 503 error rates for Jira Software and Jira service management customers. We will provide more details once we identify the root cause.
Feb 21, 10:11 UTC
Resolved - Between 2:30 UTC to 4:26 UTC, we experienced increased authentication errors for Confluence, Jira Work Management, Jira Service Management, Jira Software, and Atlassian Bitbucket. The issue has been resolved and the service is operating normally.
Feb 21, 04:57 UTC
Monitoring - We have identified the root cause of the authentication errors and have mitigated the problem. We are now monitoring this closely and will provide further updates within the hour.
Feb 21, 04:22 UTC
Update - We are continuing to investigate this issue.
Feb 21, 04:04 UTC
Investigating - We are investigating authentication issues impacting some Confluence, Jira Work Management, Jira Service Management, Jira Software, and Atlassian Bitbucket Cloud customers. We will provide more details within the next hour.
Feb 21, 03:41 UTC
Feb 20, 2024
Resolved - We have identified the issue and have also implemented a fix. The issue is now fixed, and you can reach out to our support portal in case of any further questions or issues related to the missing SLAs.
Feb 20, 17:41 UTC
Investigating - We are investigating reports of SLAs not being reported for some Jira Service Management cloud customers. Our team is working on identifying the root cause.
Feb 20, 16:08 UTC
Resolved - Between 04:33 UTC to 13:10 UTC, we experienced intermittent 503 errors for Jira Software, Jira service management and Jira work management. The issue has been resolved and the service is operating normally.
Feb 20, 13:15 UTC
Investigating - We are investigating reports of intermittent 503 errors for Jira Work Management, Jira Software and Jira Service Management Cloud customers. We will provide more details once we identify the root cause
Feb 20, 12:50 UTC
Feb 19, 2024

No incidents reported.

Feb 18, 2024

No incidents reported.

Feb 17, 2024

No incidents reported.

Feb 16, 2024

No incidents reported.

Feb 15, 2024
Resolved - Between 12:30 PM UTC to 2 PM UTC, we experienced Asset object failures to load for Jira Service Management. The issue has been resolved and the service is operating normally.
Feb 15, 15:45 UTC
Investigating - We are investigating reports of intermittent errors for Assets objects not loading on Jira Service Management Cloud customers. We will provide more details once we identify the root cause.
Feb 15, 15:03 UTC
Feb 14, 2024
Resolved - We experienced increased errors on Confluence, Jira Work Management, Jira Service Management, Jira Software, Opsgenie, Trello, Atlassian Bitbucket, Atlassian Access, Jira Align, Jira Product Discovery, Atlas, Compass, and Atlassian Analytics. The issue has been resolved and the services are operating normally.
Feb 14, 23:32 UTC
Monitoring - We have identified the root cause of the Service Disruptions affecting all Atlassian products and have mitigated the problem. We are now monitoring this closely.
Feb 14, 22:55 UTC
Identified - We have identified the root cause of the increased errors and have mitigated the problem. We continue to work on resolving the issue and monitoring this closely.
Feb 14, 22:31 UTC
Investigating - We are investigating reports of intermittent errors for all Cloud Customers across all Atlassian products. We will provide more details once we identify the root cause.
Feb 14, 21:57 UTC
Resolved - Between 2024-02-13 10:30 UTC to 2024-02-14 4:30 UTC, we experienced JSM Customer portal users were not able to login through customer portal when they don't have a session that impacted some Jira Service Management Cloud customers. The issue has been resolved and the service is operating normally.
Feb 14, 11:05 UTC
Identified - We've identified the root cause and are performing a fix to change the behaviour.
Feb 14, 02:42 UTC
Investigating - JSM Customer portal users are not able to login through SSO when they don't have a session and try to open the Customer portal requests page. As a workaround, customers are able to access their tickets if they login via the help centre page.
Feb 14, 02:41 UTC
Feb 13, 2024
Resolved - Between 2024-02-12 21:00 UTC to 2024-02-13 05:52 UTC, we experienced mentioned user name showing as @User that impacted some Jira Cloud customers. The issue has been resolved and the service is operating normally.
Feb 13, 06:27 UTC
Identified - We continue to work on resolving the mention issue for Jira. We have identified the root cause and expect recovery shortly.
Feb 13, 03:56 UTC
Update - We are continuing to investigate this issue.
Feb 13, 03:26 UTC
Investigating - We are investigating an issue with user name showing as @User for mention that is impacting some Jira Cloud customers. We will provide more details within the next hour.
Feb 13, 02:12 UTC
Feb 12, 2024

No incidents reported.

Feb 11, 2024

No incidents reported.

Feb 10, 2024

No incidents reported.