All Systems Operational

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Here we will post updates about Jira Service Management's availability. For status information about other Atlassian products or services, please visit the Atlassian status page.

Jira Service Mangement Web ? Operational
Service Portal ? Operational
Opsgenie Incident Flow Operational
Opsgenie Alert Flow Operational
Opsgenie Incident Flow Operational
Opsgenie Alert Flow Operational
Jira Service Management Email Requests ? Operational
Authentication and User Management Operational
Purchasing & Licensing Operational
Signup Operational
Automation for Jira Operational
Assist ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Nov 28, 2022

No incidents reported today.

Nov 27, 2022

No incidents reported.

Nov 26, 2022

No incidents reported.

Nov 25, 2022

No incidents reported.

Nov 24, 2022
Resolved - Between 7:25 UTC to 22:50 UTC, some of the JiraService Management customers experienced HTTP 5XX error when querying the issues.

We have deployed a fix to mitigate the issue and have verified that the services have recovered. The conditions that cause the bug have been addressed and we're actively working on a permanent fix.

The issue has been resolved and the service is operating normally.

Nov 24, 11:15 UTC
Nov 23, 2022

No incidents reported.

Nov 22, 2022
Resolved - On Nov 22 at 19:39 UTC we identified a temporary outage with several Atlassian Cloud products. All affected products are now back online and no further impact has been observed.
We will publish a post incident review with details of the incident and the actions we are taking to prevent a similar problem in the future.

Nov 22, 23:30 UTC
Monitoring - We have taken action to mitigate an issue within our networking services. We will continue to monitor for the next 30 minutes before marking the incident as resolved.
Nov 22, 22:43 UTC
Update - We are still investigating the outage and we we’ll provide an additional update as soon as it becomes available.
Nov 22, 21:40 UTC
Investigating - We're currently investigating an outage in Jira Cloud and other products based on US-east and US-west shards. We will provide more information as we work to identify the root cause.
Nov 22, 20:46 UTC
Nov 21, 2022

No incidents reported.

Nov 20, 2022

No incidents reported.

Nov 19, 2022
Resolved - We have investigated and resolved a problem with Jira custom fields, impacting the Jira issue view user experience.

Because of this problem, all the Forge-powered custom fields visible in the issue view page were rendered every time a user interacted with the issue, for example, by typing in the comment field. This resulted in a slow user experience and excessive calls made to apps.

We were able to identify the source of the problem, a change controlled by a feature flag, and mitigate it by turning the flag off.

Timeline

- 2022-11-14 at 10:30 UTC - impact started as the rollout of the feature flag started, only 10 per cent of sites received the new change.

- 2022-11-15 at 02:32 UTC - the change has been deployed to 50 per cent of the sites via feature flag.

- 2022-11-16 at 12:30 UTC - the change has been deployed to all sites, and the feature flag rollout reached 100 per cent of sites.

- 2022-11-19 at 00:13 UTC - the feature flag was turned off, and the impact was mitigated.

The incident is now resolved. This is the final update.We apologize for any inconveniences this may have caused you, your team, and our mutual customers. We are committed to finding and preventing the root cause of the issue.

Nov 19, 00:28 UTC
Identified - We are investigating a problem with Jira custom fields, impacting the Jira issue view user experience.

It appears all the custom fields visible in the issue view page are rendered while the user is interacting with the issue, for example, typing in the comment field. This results in a slow user experience and excessive calls made to apps.

We believe this is only impacting the custom fields powered by Forge and we have been able to establish that Connect apps and OAuth integrations are not impacted.

We were able to identify the root cause of the problem which was a change controlled by a feature flag, and we are currently working on mitigating the problem.


Timeline

2022-11-14 at 10:30 UTC - impact started as the rollout of the feature flag started, only 10 per cent of sites received the new change

2022-11-15 at 02:32 UTC - the change has been deployed to 50 per cent of the sites via feature flag

2022-11-16 at 12:30 UTC - the change has been deployed to all sites, and feature flag rollout reached 100 per cent of sites

The current ETA for resolving this incident is 4 hours. We are assessing if we can safely disable the feature flag and we will send another update once the assessment is done.



We will provide another update by 01:00 UTC, 2 hours from now.

Nov 19, 00:05 UTC
Update - We have identified a problem with Jira custom fields where the user is interacting with the issue. We believe this is only impacting the custom fields powered by Forge, but still investigating if Connect is also impacted.

It appears all the custom fields visible in the issue view field are rendered while user is typing in the comment field. This results in a slow user experience and excessive calls made to the app.

The impact has started at least a day ago, as reported by a Marketplace partner, and we are working on determining the exact time it has started. We are still assessing if other integrations are impacted.

We have been able to reproduce the problem and we are investigating the root cause. There is no known workaround as of now.

We do not currently have an ETA for the resolution. We will provide another update by 23:30 UTC, 90 minutes from now.

Nov 18, 22:07 UTC
Investigating - We have identified a problem with Jira custom fields where the user is interacting with the issue. We believe this is only impacting the custom fields powered by Forge, but investigating if the impact is beyond that. We are investigating the root cause and will provide another update by 21:30 UTC, an hour from now.
Nov 18, 20:34 UTC
Nov 18, 2022
Nov 17, 2022

No incidents reported.

Nov 16, 2022

No incidents reported.

Nov 15, 2022

No incidents reported.

Nov 14, 2022

No incidents reported.