Jira Service Management Status

All Systems Operational

About This Site

Here we will post updates about Jira Service Management's availability. For status information about other Atlassian products or services, please visit the Atlassian status page.

Jira Service Management Web Operational

Service Portal Operational

Opsgenie Incident Flow Operational

Opsgenie Alert Flow Operational

Opsgenie Incident Flow Operational

Opsgenie Alert Flow Operational

Jira Service Management Email Requests Operational

Authentication and User Management Operational

Purchasing & Licensing Operational

Signup Operational

Automation for Jira Operational

Assist Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Mar 16, 2025

No incidents reported today.

Mar 15, 2025

No incidents reported.

Mar 14, 2025

Some users are experiencing errors while creating new Jira and Confluence sites

Resolved - On March 14th, 2025, between 09:00 and 19:14 UTC, some customers experienced issues creating new sites.

The errors occurring for some users during new site creation should now be resolved.
Mar 14, 20:46 UTC

Investigating - We are investigating cases of errors for some users creating new sites. We will provide more details within the next hour.
Mar 14, 18:54 UTC

Mar 13, 2025

No incidents reported.

Mar 12, 2025

No incidents reported.

Mar 11, 2025

No incidents reported.

Mar 10, 2025

No incidents reported.

Mar 9, 2025

No incidents reported.

Mar 8, 2025

No incidents reported.

Mar 7, 2025

Degraded performance detected in Jira, Jira Work Management and Jira Service Management Issue View experience

Resolved - A mitigation for the performance issues has been implemented and this incident is now resolved.
Mar 7, 14:44 UTC

Update - We are continuing to investigate this issue.
Mar 7, 10:08 UTC

Investigating - We are aware of some users experiencing extended load times when attempting to view issues in Jira, Jira Work Management and Jira Service Management.
Our team is investigating this issue.
Mar 7, 05:11 UTC

Jira Platform Connection Errors

Resolved - Our team has been monitoring this issue and can confirm that the errors that were previously occurring have now been resolved.
Mar 7, 05:17 UTC

Monitoring - Our team has implemented a fix for the connection errors that were being experienced across Jira Work Management, Jira Service Management, Jira and Jira Product Discovery Cloud products.
We are continuing to monitor this change to ensure that the issue is mitigated.
Mar 7, 02:40 UTC

Update - Our team is continuing to investigate the issues relating to partial outage being experienced by some customers across Jira Work Management, Jira Service Management, Jira and Jira Product Discovery Cloud products. We will provide an update when more information relating to mitigating the issue is available.
Mar 6, 23:19 UTC

Update - We are continuing to investigate the root cause of the partial outage with that is impacting some Jira Work Management, Jira Service Management, Jira, and Jira Product Discovery Cloud customers. We are applying mitigation to affected customers. We will provide more details within the next hour.
Mar 6, 17:33 UTC

Investigating - We are investigating reports of intermittent errors for some Jira Work Management, Jira Service Management, Jira, and Jira Product Discovery Cloud customers. We will provide more details once we identify the root cause.
Mar 6, 16:26 UTC

Mar 6, 2025

Mar 5, 2025

No incidents reported.

Mar 4, 2025

Issues with 403 user authentication errors across Atlassian products

Resolved - We are aware of an issue that was impacting user authentication to Atlassian services between 6:10AM Tuesday 4th March UTC and 6:35AM Tuesday 4th March UTC.
Users that were already logged in would not have been impacted by this issue.
A deployment suspected of causing this issue was rolled back and the problem was subsequently resolved.
Mar 4, 07:31 UTC

Mar 3, 2025

No incidents reported.

Mar 2, 2025

No incidents reported.