All Systems Operational

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Here we will post updates about Jira Service Management's availability. For status information about other Atlassian products or services, please visit the Atlassian status page.

Jira Service Mangement Web ? Operational
Service Portal ? Operational
Opsgenie Incident Flow Operational
Opsgenie Alert Flow Operational
Opsgenie Incident Flow Operational
Opsgenie Alert Flow Operational
Jira Service Management Email Requests ? Operational
Authentication and User Management Operational
Purchasing & Licensing Operational
Signup Operational
Automation for Jira Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jul 24, 2021

No incidents reported today.

Jul 23, 2021

No incidents reported.

Jul 22, 2021

No incidents reported.

Jul 21, 2021

No incidents reported.

Jul 20, 2021

No incidents reported.

Jul 19, 2021

No incidents reported.

Jul 18, 2021

No incidents reported.

Jul 17, 2021

No incidents reported.

Jul 16, 2021

No incidents reported.

Jul 15, 2021

No incidents reported.

Jul 14, 2021

No incidents reported.

Jul 13, 2021

No incidents reported.

Jul 12, 2021
Resolved - On July 5th, between 01:00 UTC to 21:55 UTC, tickets created via email on Team Managed projects didn't have any attachments added to them. We've identified all of the affected sites and executed an upgrade task to re-attach the files that were not uploaded to tickets during the incident time.
Jul 12, 13:25 UTC
Update - The team have created a means to automatically attach any missing attachments to Jira issues that were uploaded during the time of the incident. We are soak testing this change and verifying it's effectiveness before running the task. Customers can manually attach any attachments to the issue themselves in the meantime.

We will have issue further updates tomorrow on the progress of the restore.
Jul 6, 07:25 UTC
Identified - We have identified the root cause and attachments are now operating correctly. We will identify all affected customers and restore the link to any missing attachments. No attachmant data has been lost, it was simply not linked to the outgoing email.
Jul 6, 01:41 UTC
Update - We do not have a root cause for the attachment field missing on the "Email Requests" request type of Team Managed projects. We are investigating this and will post updates soon.
Jul 5, 21:39 UTC
Investigating - We are currently investigating issue where the Attachment field is missing from Team Managed projects for request type "Email request". More updates to follow soon.
Jul 5, 14:35 UTC
Jul 11, 2021

No incidents reported.

Jul 10, 2021

No incidents reported.