Automations aren't triggering on work item creation, field updates, or comment additions
Update - We are replaying historical events for affected customers to rerun Automation rules that failed to execute between March 18, 10:00 AM UTC and 1:45 PM UTC. We are closely monitoring the results of this replay and will post an update in a few hours when this work is complete.
Mar 18, 2026 - 14:53 UTC
Monitoring - We have identified the cause of the issue and deployed changes that have restored automation processing for Jira and Jira Service Management. Automations are now triggering as expected. We will continue to monitor closely to confirm stability.
Mar 18, 2026 - 14:03 UTC
Update - We continue to investigate the issue, and the next communication will be issued in 60 minutes, or sooner if a significant milestone is achieved.
Mar 18, 2026 - 14:01 UTC
Update - We continue to investigate the issue, and the next communication will be issued in 60 minutes, or sooner if a significant milestone is achieved.
Mar 18, 2026 - 13:07 UTC
Update - Customers using Jira and Jira Service Management are currently experiencing an issue where automations do not trigger for actions such as work item creation, field updates, and comment additions, although manual triggers remain functional. We'll share updates here as more information is available.
Mar 18, 2026 - 12:24 UTC
Update - Some customers may experience automations not triggering for specific actions such as work item creation, updates, and comment additions. However, manually triggered automations are operating as expected.
Mar 18, 2026 - 11:32 UTC
Investigating - We are investigating reports of intermittent errors for SOME Jira Cloud customers for Automations triggering. We will provide more details once we identify the root cause.
Mar 18, 2026 - 11:32 UTC

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Mar 18, 2026

Unresolved incident: Automations aren't triggering on work item creation, field updates, or comment additions.

Mar 17, 2026

No incidents reported.

Mar 16, 2026

No incidents reported.

Mar 15, 2026

No incidents reported.

Mar 14, 2026

No incidents reported.

Mar 13, 2026

No incidents reported.

Mar 12, 2026

No incidents reported.

Mar 11, 2026

No incidents reported.

Mar 10, 2026
Automation events delayed for some customers in the APAC region
Resolved - On 9 March UTC, Automation users in the APAC region may have experienced performance degradation within Jira, Jira Product Discovery, Jira Service Management, Jira Work Management, Confluence. The issue has now been resolved, and the service is operating normally for all affected customers.
Mar 10, 00:59 UTC
Monitoring - The performance degradation of automations has been resolved, and services are now operating normally for all affected customers. We'll continue to monitor performance closely to confirm stability.
Mar 10, 00:51 UTC
Identified - Our team has now identified the cause of this issue relating to delayed automation events and has put a hotfix in place to help restore automation performance. We will continue to monitor performance as the backlog of issues is now being processed.
Mar 10, 00:15 UTC
Investigating - We are aware of customers experiencing delays with their automations within Jira, Jira Service Management, Jira Work Management, Jira Product Discovery and Confluence. Our team is investigating with urgency and we will provide an update within one hour.
Mar 10, 00:06 UTC
Mar 9, 2026

No incidents reported.

Mar 8, 2026

No incidents reported.

Mar 7, 2026

No incidents reported.

Mar 6, 2026

No incidents reported.

Mar 5, 2026

No incidents reported.

Mar 4, 2026

No incidents reported.

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