Jira Service Management Status

All Systems Operational

About This Site

Here we will post updates about Jira Service Management's availability. For status information about other Atlassian products or services, please visit the Atlassian status page.

Jira Service Management Web Operational

Service Portal Operational

Opsgenie Incident Flow Operational

Opsgenie Alert Flow Operational

Opsgenie Incident Flow Operational

Opsgenie Alert Flow Operational

Jira Service Management Email Requests Operational

Authentication and User Management Operational

Purchasing & Licensing Operational

Signup Operational

Automation for Jira Operational

Assist Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jul 18, 2025

No incidents reported today.

Jul 17, 2025

No incidents reported.

Jul 16, 2025

Delays in automation rules execution

Resolved - Between to , we experienced delays in Automation rule execution for Jira Service Management and Jira. The issue has been resolved and the service is operating normally. All new rule submissions are executed normally. For the old (backlog) rules, the system is catching up and will complete them in the next 6-12 hours.
Jul 16, 18:43 UTC

Monitoring - We are continuing to recover and automation delays are decreasing. We are monitoring the progress and will provide an update with the next hour.
Jul 16, 18:09 UTC

Identified - We continue to work on resolving the automation rules delay for Jira Service Management and Jira. We are currently mitigating the issue. Expect the next update within the next hour.
Jul 16, 17:07 UTC

Investigating - We are investigating cases of degraded performance for Automation rules execution in Jira Service Management and Jira Cloud customers. We will provide more details within the next hour.
Jul 16, 15:34 UTC

Jul 15, 2025

No incidents reported.

Jul 14, 2025

No incidents reported.

Jul 13, 2025

No incidents reported.

Jul 12, 2025

No incidents reported.

Jul 11, 2025

No incidents reported.

Jul 10, 2025

Intermittent failure in Forge app invocation

Resolved - Between 10th July 5:44 am UTC to 7:44 am UTC, we experienced intermittent failure in some app funstionality(smart links, scheduled triggers) for Confluence, Jira Work Management, Jira Service Management, Jira, and Compass. The issue has been resolved and the service is operating normally. All scheduled triggers has been replayed.
Jul 10, 08:55 UTC

Monitoring - We are investigating reports of intermittent errors for some Confluence, Jira Work Management, Jira Service Management, Jira, and Compass Cloud customers failing invocation, mostly scheduled triggers and smart links from 5:44 am UTC to 7:44 am UTC. We have put mitigations in place, and the errors have receded. We are monitoring the incident resolution.
Customers will sometimes see errors in app functionality during this time and scheduled triggers might not work. We have replayed the scheduled triggers.
Jul 10, 08:32 UTC

Jul 9, 2025

No incidents reported.

Jul 8, 2025

No incidents reported.

Jul 7, 2025

No incidents reported.

Jul 6, 2025

No incidents reported.

Jul 5, 2025

No incidents reported.

Jul 4, 2025

No incidents reported.