Jira Service Management Status

All Systems Operational

About This Site

Here we will post updates about Jira Service Management's availability. For status information about other Atlassian products or services, please visit the Atlassian status page.

Jira Service Mangement Web Operational

Service Portal Operational

Opsgenie Incident Flow Operational

Opsgenie Alert Flow Operational

Opsgenie Incident Flow Operational

Opsgenie Alert Flow Operational

Jira Service Management Email Requests Operational

Authentication and User Management Operational

Purchasing & Licensing Operational

Signup Operational

Automation for Jira Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jul 24, 2021

No incidents reported today.

Jul 23, 2021

No incidents reported.

Jul 22, 2021

No incidents reported.

Jul 21, 2021

No incidents reported.

Jul 20, 2021

No incidents reported.

Jul 19, 2021

No incidents reported.

Jul 18, 2021

No incidents reported.

Jul 17, 2021

No incidents reported.

Jul 16, 2021

No incidents reported.

Jul 15, 2021

No incidents reported.

Jul 14, 2021

No incidents reported.

Jul 13, 2021

No incidents reported.

Jul 12, 2021

Attachment field missing from Team Managed projects for request type "Email request"

Resolved - On July 5th, between 01:00 UTC to 21:55 UTC, tickets created via email on Team Managed projects didn't have any attachments added to them. We've identified all of the affected sites and executed an upgrade task to re-attach the files that were not uploaded to tickets during the incident time.
Jul 12, 13:25 UTC

Update - The team have created a means to automatically attach any missing attachments to Jira issues that were uploaded during the time of the incident. We are soak testing this change and verifying it's effectiveness before running the task. Customers can manually attach any attachments to the issue themselves in the meantime.

We will have issue further updates tomorrow on the progress of the restore.
Jul 6, 07:25 UTC

Identified - We have identified the root cause and attachments are now operating correctly. We will identify all affected customers and restore the link to any missing attachments. No attachmant data has been lost, it was simply not linked to the outgoing email.
Jul 6, 01:41 UTC

Update - We do not have a root cause for the attachment field missing on the "Email Requests" request type of Team Managed projects. We are investigating this and will post updates soon.
Jul 5, 21:39 UTC

Investigating - We are currently investigating issue where the Attachment field is missing from Team Managed projects for request type "Email request". More updates to follow soon.
Jul 5, 14:35 UTC

Jul 11, 2021

No incidents reported.

Jul 10, 2021

No incidents reported.