All Systems Operational

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Here we will post updates about Jira Service Management's availability. For status information about other Atlassian products or services, please visit the Atlassian status page.

Jira Service Management Web ? Operational
Service Portal ? Operational
Opsgenie Incident Flow Operational
Opsgenie Alert Flow Operational
Opsgenie Incident Flow Operational
Opsgenie Alert Flow Operational
Jira Service Management Email Requests ? Operational
Authentication and User Management Operational
Purchasing & Licensing Operational
Signup Operational
Automation for Jira Operational
Assist ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Sep 18, 2024
Errors reported for JSM.
Resolved - Between 2024-09-18 14:01 UTC and 2024-09-18 15:25 UTC, we experienced an incident that caused errors in Jira Work Management, Jira Service Management, and Jira. The issue has been resolved, and the service is operating now.
Sep 18, 16:20 UTC
Investigating - We have an incident reported wherein the JSM is reporting errors. This is specific to EU region. We have started the investigation and would post further updates here.
Sep 18, 15:04 UTC
Sep 17, 2024
Assets not loading
Resolved - This incident has been resolved. If you're still experiencing issues please reach out to us via a support ticket.
Sep 17, 12:13 UTC
Monitoring - We have implemented a fix and we are monitoring the results.
Sep 17, 11:53 UTC
Investigating - We are currently investigating an issue with Assets and assets-related operations not loading in a specific region.
Sep 17, 10:31 UTC
Sep 16, 2024
Degraded performance for searching Confluence pages
Resolved - We have resolved the issue and search functionality has been restored.
Sep 16, 21:45 UTC
Monitoring - We are actively monitoring our systems to ensure that the search functionality is operating as expected.
Sep 16, 21:36 UTC
Identified - We have identified the issue and applied a potential solution. We are now in the process of confirming that the fix is effective and that the search functionality has been fully restored for our customers.
Sep 16, 21:23 UTC
Update - The team is actively working on identifying the root cause of the issue. We will provide more details soon.
Sep 16, 20:06 UTC
Update - We are still investigating the degraded performance for searching Confluence pages. We will provide more details soon.
Sep 16, 18:39 UTC
Investigating - We are investigating cases of degraded performance for searching Confluence pages affecting multiple products. We will provide more details soon.
Sep 16, 17:21 UTC
Performance issues with JSM.
Resolved - The issue has been mitigated and JSM is operational now.
Sep 16, 14:39 UTC
Investigating - We have identified an issue wherein JSM is not loading or is loading very slow. We have started to investigate the issue and will provide further updates shortly.
Sep 16, 09:37 UTC
Sep 15, 2024

No incidents reported.

Sep 14, 2024

No incidents reported.

Sep 13, 2024
JSM apps using user impersonation on JSM Customers impacted by a change
Resolved - A change was rolled out to production 5 hours ago to mitigate a security risk which had the unintended consequence of disallowing apps from impersonating JSM Customers.

This change has since been rolled back and impact is resolved now.

For Partners:
This incident is limited to Atlassian apps which use the Connect app framework.
Sep 13, 11:15 UTC
Sep 12, 2024
Issue creation failure
Resolved - Between 2024-09-09 11:06 UTC to 2024-09-12 10:24 UTC, we experienced elevated error rates for Jira issue creation for Jira Cloud. The issue has been resolved and the service is operating normally.
Sep 12, 23:51 UTC
Identified - We continue to work on resolving the Jira issue creation function for Jira Cloud. We have identified the root cause and expect recovery shortly.
Sep 12, 07:02 UTC
Investigating - We are investigating an issue with creating Jira issues that is impacting some Jira Cloud customers. We will provide more details within the next hour.
Sep 12, 05:51 UTC
Missing Automation Rules
Resolved - This issue has been resolved.
Sep 12, 21:28 UTC
Identified - Earlier today, we experienced issues with Automation. The issue has been resolved for Jira Service Management and Jira, we are working on fixing the issue for Confluence.
Sep 12, 15:56 UTC
Investigating - We are investigating an issue with Automation that is impacting Confluence, Jira, and Jira Service Management cloud customers. You might see the following issues:
- Affected customers won't see any of the previously configured Automation rules
- These automation rules are not executing at the moment

We are actively working on this and will provide more details shortly.
Sep 12, 12:25 UTC
Users are experiencing reCaptcha errors while signing up
Resolved - This issue has been resolved.
Sep 12, 03:28 UTC
Monitoring - We have identified the root cause and the issue appears to be resolved.
Sep 12, 02:40 UTC
Investigating - Users attempting to sign up are encountering reCaptcha errors that are preventing a successful signup.
Sep 12, 02:08 UTC
Sep 11, 2024
Few Assets Object type are not loading correctly: 5xx Error
Resolved - Between 11/Sep/24 1:00 AM UTC to 11/Sep/24 2:22 PM UTC, we experienced service degradation for Jira Service Management - Assets which also impacted few of our Ecosystem partners. The issue has been resolved and the service is operating normally.
Sep 11, 16:08 UTC
Monitoring - From our investigation the incident is limited to certain patterns of AQL being used by our customers. We have mitigated the impact and are now monitoring closely.
Sep 11, 15:41 UTC
Investigating - We are investigating cases of degraded performance for some Jira Service Management Cloud customers on their Assets workflow. Team is investigating and We will provide more details as soon as we can.
Sep 11, 14:00 UTC
Replies to JSM and Jira email notifications are creating new Issues instead of adding as Comments
Resolved - Between 10/Sep/24 8:00 PM UTC to 11/Sep/24 11:00 AM UTC, we experienced a service degradation for Jira Service Management and Jira. The issue was related to replies to email being incorrectly treated as a new Ticket/Issue. The incident has been resolved and the service is operating normally.
Sep 11, 15:30 UTC
Monitoring - Between 1.30am IST to 4.30pm IST, replies to Jira and JSM emails were creating duplicate issues/tickets instead of getting added as comments to the original issue/ticket. We have identified the root cause of the intermittent errors and have mitigated the problem. We are now monitoring closely.
Sep 11, 12:56 UTC
Investigating - We are investigating reports of intermittent errors for some Jira Service Management and Jira Cloud customers where replying to the emails are creating new Issue/Tickets instead of adding replies as comments. We will provide more details once we identify the root cause.
Sep 11, 12:15 UTC
Sep 10, 2024
Notification Delays
Resolved - We have observed cases of delayed notifications for a small no. of Jira Service Management and Jira Cloud customers. We believe the problem is resolved now. Delayed messages should arrive in the coming hours.
Sep 10, 13:26 UTC
Sep 9, 2024

No incidents reported.

Sep 8, 2024

No incidents reported.

Sep 7, 2024

No incidents reported.

Sep 6, 2024

No incidents reported.

Sep 5, 2024

No incidents reported.

Sep 4, 2024

No incidents reported.

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