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Here we will post updates about Jira Service Management's availability. For status information about other Atlassian products or services, please visit the Atlassian status page.

Jira Service Management Web Operational
Service Portal Operational
Opsgenie Incident Flow Operational
Opsgenie Alert Flow Operational
Opsgenie Incident Flow Operational
Opsgenie Alert Flow Operational
Jira Service Management Email Requests Operational
Authentication and User Management Operational
Purchasing & Licensing Operational
Signup Operational
Automation for Jira Operational
Assist Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Feb 9, 2026

No incidents reported today.

Feb 8, 2026

No incidents reported.

Feb 7, 2026
Disrupted JIRA and JSM availability
Resolved - On February 6, 2026, JIRA and JSM experienced a disruption, and services were unavailable to affected users. The issue has now been resolved, and the service is operating normally for all affected customers.
Feb 7, 05:38 UTC
Monitoring - The issue has now been resolved, and services are operating normally for all affected customers. We will continue to monitor closely to confirm stability.
Feb 7, 05:28 UTC
Update - Our teams have restored access for most users in us-east-1 region, and continue to work diligently towards full mitigation.
Feb 7, 03:43 UTC
Update - Our teams are in final stages of mitigation. During this time, some users in us-east-1 region may not be able to access JIRA and JSM. We will continue to share additional updates here as more information is available.
Feb 7, 02:22 UTC
Update - Our teams are diligently working on a mitigation. Some users in us-east-1 region may not be able to access JIRA and JSM. We will continue to share additioanl updates here as more information is available.
Feb 6, 22:33 UTC
Update - We have identified the likely cause of the issue, and our teams are diligently working on a mitigation. Some users in us-east-1 region might not be able to access Jira and JSM.

We will continue to share additional updates here as more information is available.
Feb 6, 20:26 UTC
Update - Impact

The incident is affecting users of the Jira product, resulting in connection failures in specific impacted areas. Customers might be experiencing difficulties accessing or operating certain features within Jira due to this disruption.

Current Status

Our teams are actively addressing the situation, with restoration activities underway. Key efforts include initiating a point-in-time recovery to restore service as efficiently as possible.

Next Steps

The incident response team is focusing on the recovery process to resolve the issue. Further communication will be provided in 30 minutes.
Feb 6, 20:24 UTC
Identified - We have identified the likely cause of the issue, and our teams are diligently working on a mitigation. Some users in us-east-1 region may not be able to access Jira and JSM.

We will continue to share additional updates here as more information is available.
Feb 6, 20:24 UTC
Feb 6, 2026
Users incorrectly moved from Free to Standard Service Collection Trial account
Resolved - The team has verified that the fix has successfully propagated to all accounts. Impacted customers will receive an email follow-up containing additional information.
Feb 6, 20:01 UTC
Monitoring - The team has corrected entitlements for impacted customers and reverted plans to Service Collection Free.

We are now monitoring the rollout to confirm the fix has successfully propagated to all accounts.
Feb 6, 14:41 UTC
Update - Our team has identified the steps required to restore the affected sites and is actively working to restore original entitlements.

We will provide our next update in four hours, or sooner if we have meaningful progress to share.
Feb 6, 10:25 UTC
Update - Our team continues active testing of the fix to restore customer accounts affected by this incident.

We will provide further update within two hours or sooner.
Feb 6, 07:52 UTC
Update - Our team is now actively testing the fix required to properly restore customer accounts impacted by this incident.

We will provide further update within two hours to provide guidance on our expected timeline for the resolution to be fully completed.
Feb 6, 05:57 UTC
Identified - During an update designed to enable Service Collection for our Jira Service Management Free customers, some of these customers were incorrectly updated to a Standard Service Collection no-cost trial, and received a notification that they would now need to pay for this service at the end of their trial period.

Please rest assured that requiring payment was not an intended change for these Free customers, and we are working to restore these accounts back to their Free status.

We will provide further update within two hours or earlier if there is important information to share.
Feb 6, 03:02 UTC
Investigating - We are aware of reports that Free JSM customers received emails stating that their plans have been adjusted to Standard Trial Service Collection accounts.

Our team is working urgently to address this issue and we plan to revert the change for all customers that are impacted, to reinstate their Free plan status.

Please note that if your plan has been incorrectly updated, you will be placed into a no-cost trial status.

There is currently no action required from those customers that have incorrectly received these emails.

We will provide further update within an hour as our effort continues.
Feb 6, 01:47 UTC
Feb 5, 2026
Some users in us-east-1 region unable to access Jira and JSM.
Resolved - On February 5, 2026, JIRA and JIRA Service Management experienced a disruption, and services were unavailable to affected users. The issue has now been resolved, and the service is operating normally for all affected customers.
Feb 5, 21:38 UTC
Monitoring - The issue has now been resolved, and services are operating normally for all affected customers. We will continue to monitor closely to confirm stability.
Feb 5, 21:09 UTC
Update - Our teams have restored access for most users in us-east-1 region, and continue to work diligently towards full mitigation.

We will continue to share additional updates here as more information is available.
Feb 5, 19:22 UTC
Update - Our team is diligently working on a mitigation, with access being restored for some users in us-east-1 region.

We will continue to share additional updates here as more information is available.
Feb 5, 17:35 UTC
Update - We have identified the cause of the issue, and our teams are diligently working on a mitigation. Some users in us-east-1 region might not be able to access JIRA and JSM.

We will continue to share additional updates here as more information is available.
Feb 5, 15:39 UTC
Identified - Some users in the us-east-1 region cannot access Jira and JSM.

We have identified the cause and placed Jira and JSM in maintenance mode for the affected sites to expedite resolution.

We will provide update on the progress in next 60 minutes or sooner.
Feb 5, 14:40 UTC
Investigating - Some users in us-east-1 region might not be able to access Jira and JSM.
We are aware of this issue and are actively investigating the same.

We will provide update on the progress in next 60 minutes or sooner.
Feb 5, 14:13 UTC
Feb 4, 2026

No incidents reported.

Feb 3, 2026

No incidents reported.

Feb 2, 2026

No incidents reported.

Feb 1, 2026

No incidents reported.

Jan 31, 2026

No incidents reported.

Jan 30, 2026

No incidents reported.

Jan 29, 2026

No incidents reported.

Jan 28, 2026
Degraded performance of Jira, JPD, and JSM in eu-west-1
Resolved - On Jan 28, 2026, Jira, Jira Product Discovery, and Jira Service Management users in eu-west-1 region may have experienced delays in viewing recently submitted updates on the web page and/or mobile apps. Updates continued to process successfully during the incident.  There are no actions needed from customers.  The issue has now been resolved, and the service is operating normally for all affected customers.
Jan 28, 19:42 UTC
Update - We are continuing to investigate an issue affecting Jira, Jira Product Discovery, and Jira Service Management. Affected users may experience delayed issue data in some experiences, such as issue view.  We will share updates here in one hour or as more information becomes available.
Jan 28, 18:50 UTC
Identified - We are actively investigating an issue affecting Jira, Jira Product Discovery, and Jira Service Management. Affected users may experience delayed issue data in some experiences, such as issue view.  We will share updates here in one hour or as more information becomes available.
Jan 28, 18:12 UTC
Jan 27, 2026
Assets intermittently unavailable
Resolved - Deployment of the fix is completed and services are back to normal.
This issue is resolved.
Jan 27, 11:49 UTC
Identified - The incident has affected the Assets product, leading users encountering intermittent unavailability.
Our team has identified the cause of the issue and deployed fix for the same. We see that the error rate has decreased, and the team is actively monitoring to ensure further stability.

Further updates will follow in 60 minutes or upon significant progress.
Jan 27, 11:33 UTC
Investigating - We understand that some of our customers are facing intermittent issues with Assets. Our team is investigating the issue.
We will update you on the progress within 60 minutes or sooner.
Jan 27, 11:07 UTC
Jan 26, 2026

No incidents reported.

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