Jira Service Management Status

All Systems Operational

About This Site

Here we will post updates about Jira Service Management's availability. For status information about other Atlassian products or services, please visit the Atlassian status page.

Jira Service Management Web Operational

Service Portal Operational

Opsgenie Incident Flow Operational

Opsgenie Alert Flow Operational

Opsgenie Incident Flow Operational

Opsgenie Alert Flow Operational

Jira Service Management Email Requests Operational

Authentication and User Management Operational

Purchasing & Licensing Operational

Signup Operational

Automation for Jira Operational

Assist Operational

Assets Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jul 6, 2026

Reliability issues with Jira and Confluence

Resolved - On July 6th 2026, between 06:51 UTC to 09:39 UTC some users may have experienced issues related Automation, and between 08:10 UTC to 11:50 UTC some users may have experienced issues related to user-search, user-picker and assets in the EU-Region.

The issues have now been resolved and the services are operating normally for all the customers.
Jul 6, 13:04 UTC

Monitoring - We have applied the fix to mitigate the issue and are seeing recovery.

We continue to monitor the situation and should be fully recovered soon. We should be able to provide more updates in the next one hour or earlier.
Jul 6, 12:25 UTC

Investigating - We are still seeing some issues with user-search, user-picker and assets across with the EU-Region.

We continue to investigate the situation and will provide additional updates in the next one hour or sooner.
Jul 6, 11:46 UTC

Monitoring - We have successfully applied the fix and are seeing recovery. Automation capabilities are being restored and should operate normally going forward. Data processing requests submitted during the outage period were not completed due to service unavailability.

We continue to monitor the situation and expect full recovery within the next hour. We will provide additional updates in the next one hour or sooner.
Jul 6, 10:04 UTC

Investigating - We are investigating issues affecting your services.

We are actively working to identify the cause and resolve the issue. We will provide further updates within one hour.
Jul 6, 09:23 UTC

Jul 5, 2026

No incidents reported.

Jul 4, 2026

No incidents reported.

Jul 3, 2026

No incidents reported.

Jul 2, 2026

No incidents reported.

Jul 1, 2026

No incidents reported.

Jun 30, 2026

No incidents reported.

Jun 29, 2026

No incidents reported.

Jun 28, 2026

No incidents reported.

Jun 27, 2026

No incidents reported.

Jun 26, 2026

Jira : Incoming emails partial outage

Resolved - Our team has proactively reached out to all impacted organizations providing the below instructions to re-authorize their Microsoft mail server. If you are still experiencing this issue, please attempt to complete the re-authorization as advised below.

If further issues still occur that you believe to be related to this incident, please reach out to Atlassian support for further assistance.
Jun 26, 05:13 UTC

Monitoring - Jira and JSM customers using Microsoft OAuth for automatic creation of Jira tickets from email were unable to read email. This is now fixed and functional for all new incoming email processing.

The impacted customers during the incident period need to re-authorise the Microsoft mail server to restore and below are the instructions.

To re-authorise an incoming Microsoft mail server:

Login in Jira as Admin
Select > System
Select Mail > Incoming Mail.
Select Edit incoming mail server.
Select re-authorise .

Enter your Microsoft credentials to continue using your Microsoft mail server.
Jun 19, 22:46 UTC

Jun 25, 2026

No incidents reported.

Jun 24, 2026

No incidents reported.

Jun 23, 2026

No incidents reported.

Jun 22, 2026

No incidents reported.