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Here we will post updates about Jira Service Management's availability. For status information about other Atlassian products or services, please visit the Atlassian status page.

Jira Service Management Web Operational
Service Portal Operational
Opsgenie Incident Flow Operational
Opsgenie Alert Flow Operational
Opsgenie Incident Flow Operational
Opsgenie Alert Flow Operational
Jira Service Management Email Requests Operational
Authentication and User Management Operational
Purchasing & Licensing Operational
Signup Operational
Automation for Jira Operational
Assist Operational
Assets Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Sep 11, 2026

Degraded performance affecting Jira Software and Jira Service Management
Resolved - On 11 September 2026, Between 07:02 UTC and 07:56 UTC, some Jira Software and Jira Service Management users may have experienced degraded performance and errors when accessing Work Items and Boards.

The issue has now been resolved, and all services are operating normally.
Sep 11, 08:37 UTC
Monitoring - A mitigation has been deployed, and we are observing recovery across Jira Software and Jira Service Management issue views and boards. Our engineering teams are closely monitoring the environment to ensure sustained stability. We will provide another update once full resolution is confirmed or within 60 minutes.
Sep 11, 08:06 UTC
Investigating - We are investigating reports of an issue affecting Jira Software and Jira Service Management. Affected users may experience errors or delays when loading issue views and viewing boards. We are working to identify the root cause and will provide an update as more information becomes available.
Sep 11, 07:46 UTC

Sep 10, 2026

No incidents reported.

Sep 9, 2026

No incidents reported.

Sep 8, 2026

No incidents reported.

Sep 7, 2026

No incidents reported.

Sep 6, 2026

No incidents reported.

Sep 5, 2026

No incidents reported.

Sep 4, 2026

No incidents reported.

Sep 3, 2026

Jira Service Management - Degradation with Affected Services Field
Resolved - On September 3, 2026, some Jira Service Management users may have experienced errors viewing the Affected Services field or performance degradation on the web. The issue has now been resolved, and the service is operating normally for all affected customers.
Sep 3, 17:03 UTC
Monitoring - The performance degradation of Jira Service Management has been resolved, and services are now operating normally for all affected customers. We'll continue to monitor performance closely to confirm stability.
Sep 3, 16:15 UTC
Update - We have identified the cause of the issue affecting Jira Service Management and are currently deploying a fix. We expect to see recovery shortly and will continue to monitor the situation closely.

We will provide the next update in 60 minutes, or sooner if there is a material update.
Sep 3, 15:20 UTC
Investigating - We are investigating an issue impacting Jira Service Management. Affected users may experience errors or slowness when viewing or interacting with the Affected Services field.

Our teams are actively investigating the root cause. We will provide the next update in the next 1 hour, or sooner.
Sep 3, 14:20 UTC

Sep 2, 2026

No incidents reported.

Sep 1, 2026

Jira - Work Item transition failures
Resolved - On 1st Sept 2026, between 04:22 UTC to 10:59 UTC, some Jira users may have experienced service disruptions.

The issue has now been resolved and the service is operating normally for all the customers.
Sep 1, 11:44 UTC
Monitoring - We have identified the root cause of the issue impacting Jira Work Item transitions and have applied a fix. We are currently seeing signs of recovery and will continue to monitor.

We will provide the next update in the next 1 hour, or sooner if there is a material update.
Sep 1, 10:11 UTC

Aug 31, 2026

No incidents reported.

Aug 30, 2026

No incidents reported.

Aug 29, 2026

No incidents reported.

Aug 28, 2026

No incidents reported.

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