Jira Service Management Status

All Systems Operational

About This Site

Here we will post updates about Jira Service Management's availability. For status information about other Atlassian products or services, please visit the Atlassian status page.

Jira Service Management Web Operational

Service Portal Operational

Opsgenie Incident Flow Operational

Opsgenie Alert Flow Operational

Opsgenie Incident Flow Operational

Opsgenie Alert Flow Operational

Jira Service Management Email Requests Operational

Authentication and User Management Operational

Purchasing & Licensing Operational

Signup Operational

Automation for Jira Operational

Assist Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Apr 1, 2023

No incidents reported today.

Mar 31, 2023

No incidents reported.

Mar 30, 2023

No incidents reported.

Mar 29, 2023

No incidents reported.

Mar 28, 2023

No incidents reported.

Mar 27, 2023

No incidents reported.

Mar 26, 2023

No incidents reported.

Mar 25, 2023

No incidents reported.

Mar 24, 2023

No incidents reported.

Mar 23, 2023

Elevated Internal Server Errors 500 for some tenants

Resolved - We migrated the high traffic tenants to a different RDS instance to stop the DB saturation. This issue is now resolved.
Mar 23, 19:21 UTC

Update - We are continuing to monitor for any further issues.
Mar 22, 22:01 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Mar 21, 16:53 UTC

Investigating - We are continuing to investigate this issue.
Mar 21, 15:42 UTC

Monitoring - We're experiencied an elevated level of API errors and are currently looking into the issue.
A Fix has been implemented and we are monitoring the results.
Mar 20, 20:29 UTC

Mar 22, 2023

Mar 21, 2023

Wide ranging performance regression

Resolved - Between 15 Feb 23 2:37 AM UTC and 16 Mar 23 4:00 AM UTC, all customers experienced an average extra latency of 100 milliseconds on all API requests for Jira Work Management, Jira Service Management, and Jira Software. The root cause was the addition of circuit breaker functionality to our caching infrastructure that caused increased CPU utilisation in all paths. We have deployed a fix to mitigate the issue and have verified that the services have recovered. The conditions that cause the bug have been addressed and we're actively working on a permanent fix. The issue has been resolved and the service is operating normally.
Mar 21, 00:01 UTC

Monitoring - We have identified the root cause of the performance regression and have mitigated the problem. The fix is being rolled out globally and we are now monitoring closely to make sure it has resolved the issue.
Mar 16, 03:38 UTC

Identified - We continue to work on resolving the performance regression for Jira Work Management, Jira Service Management, and Jira Software. We have identified the root cause and expect recovery shortly.
Mar 16, 01:32 UTC

Investigating - We are investigating cases of degraded performance for all Jira Work Management, Jira Service Management, and Jira Software Cloud customers. It appears there is a regression of of about 100 milliseconds on many user experiences. We are investigating this and will update in the next hour.
Mar 16, 00:45 UTC

Mar 20, 2023

User cannot log out in portal

Resolved - The issue has been resolved and the service is operating normally.
Mar 20, 06:44 UTC

Update - We are continuing to investigate this issue.
Mar 20, 05:21 UTC

Investigating - We are investigating an issue with the log-out function in the portal that is impacting some Jira Service Management Cloud customers. We will provide more details within the next hour.
Mar 20, 03:47 UTC

Mar 19, 2023

No incidents reported.

Mar 18, 2023

No incidents reported.