All Systems Operational

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Here we will post updates about Jira Service Management's availability. For status information about other Atlassian products or services, please visit the Atlassian status page.

Jira Service Management Web
Operational
Service Portal
Operational
Opsgenie Incident Flow Operational
Opsgenie Alert Flow Operational
Opsgenie Incident Flow Operational
Opsgenie Alert Flow Operational
Jira Service Management Email Requests
Operational
Authentication and User Management Operational
Purchasing & Licensing Operational
Signup Operational
Automation for Jira Operational
Assist
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Sep 26, 2023

No incidents reported today.

Sep 25, 2023

No incidents reported.

Sep 24, 2023

No incidents reported.

Sep 23, 2023

No incidents reported.

Sep 22, 2023

No incidents reported.

Sep 21, 2023

No incidents reported.

Sep 20, 2023
Resolved - Between 26 August 2023 15:30 UTC and Thursday 14 September 00:44 UTC, some @-mention emails for some customers were not being sent for Jira Work Management, Jira Service Management, and Jira Software. The issue has been resolved and the service is operating normally.
Sep 20, 00:50 UTC
Identified - The issue has been identified and we are applying the fix. Some tenants might still experience issues with their email notifications until the fix is fully rolled out. We will post an update once resolved.
Sep 7, 02:05 UTC
Investigating - We are aware of an issue whereby mentions on Jira cards are not sending notifications. We are investigating further and will post an update once resolved.
Aug 28, 07:29 UTC
Sep 19, 2023
Resolved - Between 09/18 10:47 UTC to 09/19 04:15 UTC, we experienced degraded performance for some Confluence, Jira Work Management, Jira Service Management, Jira Software, Trello, Atlassian Access, and Jira Product Discovery customers. The issue has been resolved and the service is operating normally.
Sep 19, 07:23 UTC
Update - Services are confirmed to be stable. We are performing final validation checks before confirming the incident's resolution.
Sep 19, 05:45 UTC
Monitoring - We have identified the root cause of the downgraded performance and have mitigated the problem. We are monitoring this closely.
Sep 19, 04:56 UTC
Investigating - We are investigating cases of degraded performance for some Confluence, Jira Work Management, Jira Service Management, Jira Software, Trello, and Jira Product Discovery Cloud customers. We will provide more details within the next hour.
Sep 19, 02:53 UTC
Sep 18, 2023
Resolved - The issues with Jira, Jira Work Management, and Jira Service Management have been mitigated and the incident is being marked resolved for Jira, Jira Work Management, and Jira Service Management.
Sep 18, 22:25 UTC
Monitoring - An outage with a cloud provider is impacting multiple Atlassian Cloud products including Access, Confluence, Trello, and Jira Products. We will provide more details within the next hour.
Sep 18, 20:44 UTC
Investigating - We are investigating cases of degraded performance for some Jira Work Management, Jira Service Management, and Jira Software Cloud customers. We will provide more details within the next hour.
Sep 18, 20:08 UTC
Sep 17, 2023

No incidents reported.

Sep 16, 2023

No incidents reported.

Sep 15, 2023
Resolved - Between 04:00 UTC to 05:00 UTC, we experienced a partial outage for Bitbucket Pipelines, issues viewing in-product attachments; and degraded performance across all products. The issue has been resolved and all services are operating normally.
Sep 15, 05:19 UTC
Monitoring - We have identified the root cause, initiated mitigation actions, and are seeing a reduction in errors when scaling up in response to customer traffic. We are still monitoring closely and will continue to provide updates.
Sep 15, 04:47 UTC
Update - A major infrastructure outage is affecting our ability to scale up in response to customer traffic. We are pre-emptively disabling any downscaling to minimize future impact. This is primarily affecting Bitbucket Pipelines, and attachment storage for all products. All regions are affected. We will provide more details in the next hour.
Sep 15, 04:12 UTC
Identified - A major infrastructure outage is affecting our ability to scale up in response to customer traffic. We are pre-emptively disabling any downscaling to minimize future impact. This is primarily affecting Bitbucket Pipelines, and attachment storage for all products. All regions are affected. We will provide more details in the next hour.
Sep 15, 04:02 UTC
Resolved - The Request list pagination functionality is now restored. We are pleased to say that the issue has been resolved.
Sep 15, 00:30 UTC
Identified - We are investigating an issue with the JSM Customer Portal - Requests list page wherein the pagination is missing for all users with more than 20 requests to filter on the page. We have identified the root cause and are working on resolving the issue.
Sep 14, 12:49 UTC
Sep 14, 2023
Sep 13, 2023
Postmortem - Read details
Sep 22, 00:46 UTC
Resolved - Between 12:45 UTC to 15:30 UTC, we experienced login and signup issues for Atlassian Accounts. The issue has been resolved and the service is operating normally.

We will publish a post-incident review with the details of the incident and the actions we are taking to prevent similar problem in the future.

Sep 13, 19:32 UTC
Update - We are no longer seeing occurrences of the Atlassian Accounts login errors, all clients should be able to successfully login now. We will continue to monitor.
Sep 13, 17:36 UTC
Update - We can see a reduction in the Atlassian Accounts login issues after the mitigation actions were taken. We are still monitoring closely and will continue to provide updates.
Sep 13, 16:30 UTC
Monitoring - We have identified the root cause of the Atlassian Accounts login issues impacting Cloud Customers and have mitigated the problem. We are now monitoring this closely.
Sep 13, 15:21 UTC
Investigating - We are investigating an issue with Atlassian Accounts login that is impacting some Cloud customers. We will provide more details within the next hour.
Sep 13, 14:08 UTC
Sep 12, 2023
Resolved - The automation functionality should now be back to normal levels, at the moment we are not able to replay aborted send webhook events.

We have identified the cause of the delay was due to a failing memcache node and are already taking actions to prevent new occurrences of the issue.

Sep 12, 18:13 UTC
Investigating - We are investigating cases of delays in the execution of automation rules for Jira Work Management, Jira Service Management, and Jira Software Cloud customers. We will provide more details within the next hour or so.
Sep 12, 16:21 UTC