Jira Service Management Status

All Systems Operational

About This Site

Here we will post updates about Jira Service Management's availability. For status information about other Atlassian products or services, please visit the Atlassian status page.

Jira Service Mangement Web Operational

Service Portal Operational

Opsgenie Incident Flow Operational

Opsgenie Alert Flow Operational

Opsgenie Incident Flow Operational

Opsgenie Alert Flow Operational

Jira Service Management Email Requests Operational

Authentication and User Management Operational

Purchasing & Licensing Operational

Signup Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Maintenance on the jira.com DNS domain Nov 30, 23:00 - Dec 1, 04:00 UTC

The jira.com zone is being migrated to new DNS servers. No impact is expected during the migration process.
Posted on Nov 26, 05:19 UTC

Maintenance on the atlassian.net DNS domain Dec 1, 23:00 - Dec 2, 04:00 UTC

The atlassian.net zone is being migrated to new DNS servers. No impact is expected during the migration process.
Posted on Nov 26, 05:20 UTC

Past Incidents

Nov 27, 2020

Delays and failures

Resolved - Between November 25th and today, we experienced some failures and delays in multiple products. The issue has been resolved and the services are operating normally.
Nov 27, 18:25 UTC

Monitoring - We have identified and fixed the issue. However, the backlog of events which are currently being processed might be causing some inconsistent behaviours for certain users.
Nov 27, 05:36 UTC

Update - We've identified the issue and are still working on a fixing it at the earliest.
Nov 26, 13:08 UTC

Update - Several systems are experiencing data propagation delays and failures. We've identified the issue and are still working on a fix.
Nov 26, 02:48 UTC

Identified - Several systems are experiencing data propagation delays and failures. We've identified the issue and are working on a fix.
Nov 25, 18:59 UTC

Update - We are continuing to investigate this issue.
Nov 25, 16:19 UTC

Update - We are continuing to investigate this issue.
Nov 25, 16:14 UTC

Investigating - Several systems are experiencing data propagation delays and failures. We're currently investigating it.
Nov 25, 14:29 UTC

Nov 26, 2020

Nov 25, 2020

Nov 24, 2020

No incidents reported.

Nov 23, 2020

No incidents reported.

Nov 22, 2020

No incidents reported.

Nov 21, 2020

No incidents reported.

Nov 20, 2020

No incidents reported.

Nov 19, 2020

No incidents reported.

Nov 18, 2020

No incidents reported.

Nov 17, 2020

No incidents reported.

Nov 16, 2020

Specific JSM APIs don't return email address of portal-only customers

Resolved - Between 2020-11-11 03:06 AM UTC to 2020-11-16 06:25 AM UTC we experienced issues with APIs in Jira Service Management. Additionally, email address information was not shown correctly in user profile cards for JSM portal-only customers, reporter and request participant information in UI was not showing email address details.
Nov 16, 06:40 UTC

Identified - We're experiencing some issues with APIs in Jira Service Management, the following APIs are not returning email addresses of JSM portal-only customers:
- .atlassian.net/rest/api/2/search?jql=id=&expand=changelog&maxResults=1
- .atlassian.net/rest/api/2/search?jql=id=
- .atlassian.net/rest/api/3/users/search?accountId=%

Additionally:
- User profile cards are incorrectly hiding the email address for JSM portal-only customers
- Reporter or Request Participant information in UI is not showing email address information as well
Nov 16, 06:14 UTC

Nov 15, 2020

No incidents reported.

Nov 14, 2020

No incidents reported.

Nov 13, 2020

No incidents reported.