Monitoring - We continue to see signs of improvement for incoming email processing with lower failure rates. Teams continue to monitor recovery from Microsoft, and we will share the next update when there is a significant change.
For more details on the service degradation reported by Microsoft, please refer to https://status.cloud.microsoft/
Nov 13, 2026 - 16:17 UTC
For more details on the service degradation reported by Microsoft, please refer to https://status.cloud.microsoft/
Nov 13, 2026 - 16:17 UTC
Identified - Incoming email processing is showing signs of improvement, but some failures continue. Teams continue to monitor recovery from Microsoft. We will share the next update if there is any significant change.
For more details on the service degradation reported by Microsoft, please refer to -https://status.cloud.microsoft/
Nov 13, 2026 - 12:34 UTC
For more details on the service degradation reported by Microsoft, please refer to -https://status.cloud.microsoft/
Nov 13, 2026 - 12:34 UTC
Update - Incoming email processing is still experiencing failures, and teams continue to monitor recovery from Microsoft. We will share the next update if there is any significant change.
For more details on the service degradation reported by Microsoft, please refer - https://status.cloud.microsoft/
Nov 13, 2026 - 07:32 UTC
For more details on the service degradation reported by Microsoft, please refer - https://status.cloud.microsoft/
Nov 13, 2026 - 07:32 UTC
Investigating - Jira and JSM incoming emails are experiencing elevated failures when processing mail, resulting in a reduction in the number of emails handled and a noticeable drop in incoming email processing.
The issue is attributed to the ongoing global service degradation with Microsoft 365 services. More details can be referred on their status page - https://status.cloud.microsoft/
Nov 13, 2026 - 06:01 UTC
The issue is attributed to the ongoing global service degradation with Microsoft 365 services. More details can be referred on their status page - https://status.cloud.microsoft/
Nov 13, 2026 - 06:01 UTC
About This Site
Here we will post updates about Jira Service Management's availability. For status information about other Atlassian products or services, please visit the Atlassian status page.
Jira Service Management Web
Operational
Service Portal
Operational
Opsgenie Incident Flow
Operational
Opsgenie Alert Flow
Operational
Opsgenie Incident Flow
Operational
Opsgenie Alert Flow
Operational
Jira Service Management Email Requests
Degraded Performance
Authentication and User Management
Operational
Purchasing & Licensing
Operational
Signup
Operational
Automation for Jira
Operational
Assist
Operational
Assets
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance