Some customers aren't receiving email notification when exporting users from User Management
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Monitoring - We have identified some delays in the delivery of emails which should be resolved now. Customers who retried are expected to receive the exports. We are currently monitoring the situation.
Dec 04, 2023 - 06:07 UTC
Dec 04, 2023 - 06:07 UTC
Update - Some end users have confirmed that they are now able to receive the email to download the export file. The issue might still persist for a small number of customers and we will keep monitoring and investigating further. However, there are indications that the frequency for the issue has been reduced. We will provide further updates early next week.
Dec 01, 2023 - 21:11 UTC
Dec 01, 2023 - 21:11 UTC
Update - Some end users confirmed that they are now able to receive the email to download the export file. The issue still persists for some customers and we are working with them to identify and investigate this issue further.
Dec 01, 2023 - 02:47 UTC
Dec 01, 2023 - 02:47 UTC
Investigating - We are investigating cases where some customers aren't receiving email notification to download the file when exporting users from User Management. We will provide more details within the next hour.
Dec 01, 2023 - 01:24 UTC
Dec 01, 2023 - 01:24 UTC
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Here we will post updates about Jira Service Management's availability. For status information about other Atlassian products or services, please visit the Atlassian status page.
Jira Service Management Web
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Operational
Service Portal
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Operational
Opsgenie Incident Flow
Operational
Opsgenie Alert Flow
Operational
Opsgenie Incident Flow
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Opsgenie Alert Flow
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Jira Service Management Email Requests
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Operational
Authentication and User Management
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Purchasing & Licensing
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Automation for Jira
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Operational
Operational
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