Jira Service Management Status

All Systems Operational

About This Site

Here we will post updates about Jira Service Management's availability. For status information about other Atlassian products or services, please visit the Atlassian status page.

Jira Service Management Web Operational

Service Portal Operational

Opsgenie Incident Flow Operational

Opsgenie Alert Flow Operational

Opsgenie Incident Flow Operational

Opsgenie Alert Flow Operational

Jira Service Management Email Requests Operational

Authentication and User Management Operational

Purchasing & Licensing Operational

Signup Operational

Automation for Jira Operational

Assist Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Feb 3, 2026

No incidents reported today.

Feb 2, 2026

No incidents reported.

Feb 1, 2026

No incidents reported.

Jan 31, 2026

No incidents reported.

Jan 30, 2026

No incidents reported.

Jan 29, 2026

No incidents reported.

Jan 28, 2026

Degraded performance of Jira, JPD, and JSM in eu-west-1

Resolved - On Jan 28, 2026, Jira, Jira Product Discovery, and Jira Service Management users in eu-west-1 region may have experienced delays in viewing recently submitted updates on the web page and/or mobile apps. Updates continued to process successfully during the incident. There are no actions needed from customers. The issue has now been resolved, and the service is operating normally for all affected customers.
Jan 28, 19:42 UTC

Update - We are continuing to investigate an issue affecting Jira, Jira Product Discovery, and Jira Service Management. Affected users may experience delayed issue data in some experiences, such as issue view. We will share updates here in one hour or as more information becomes available.
Jan 28, 18:50 UTC

Identified - We are actively investigating an issue affecting Jira, Jira Product Discovery, and Jira Service Management. Affected users may experience delayed issue data in some experiences, such as issue view. We will share updates here in one hour or as more information becomes available.
Jan 28, 18:12 UTC

Jan 27, 2026

Assets intermittently unavailable

Resolved - Deployment of the fix is completed and services are back to normal.
This issue is resolved.
Jan 27, 11:49 UTC

Identified - The incident has affected the Assets product, leading users encountering intermittent unavailability.
Our team has identified the cause of the issue and deployed fix for the same. We see that the error rate has decreased, and the team is actively monitoring to ensure further stability.

Further updates will follow in 60 minutes or upon significant progress.
Jan 27, 11:33 UTC

Investigating - We understand that some of our customers are facing intermittent issues with Assets. Our team is investigating the issue.
We will update you on the progress within 60 minutes or sooner.
Jan 27, 11:07 UTC

Jan 26, 2026

No incidents reported.

Jan 25, 2026

No incidents reported.

Jan 24, 2026

No incidents reported.

Jan 23, 2026

No incidents reported.

Jan 22, 2026

JSM Asset not loading

Resolved - On January 22, 2026, affected Jira Service Management users may have experienced some service disruption where assets were not loading, affecting their interactions with service management functionality.

The issue has now been resolved, and the service is operating normally for all affected customers.
Jan 22, 16:47 UTC

Monitoring - The issue has been resolved, and services are now operating normally for all affected customers. We'll continue to monitor closely to confirm stability.
Jan 22, 16:32 UTC

Identified - We have identified the cause of the issue, and our teams are diligently working on a mitigation. Affected users may experience issue where assets are not loading, affecting their interactions with service management functionality. We will continue to share additional updates here as more information becomes available.
Jan 22, 15:41 UTC

Investigating - Jira Service Management users are currently experiencing an issue where assets are not loading, affecting their interactions with service management functionality.

We are currently investigating the issue, and the next update will be shared in 60 minutes or sooner
Jan 22, 14:44 UTC

Jan 21, 2026

No incidents reported.

Jan 20, 2026

Issue affecting Assets

Resolved - On January 20, 2026, some customers may have experienced performance degradation of Assets. The issue has now been resolved, and the service is operating normally for all affected customers.
Jan 20, 23:09 UTC

Monitoring - The performance degradation of Assets has been resolved, and services are now operating normally for all affected customers. We'll continue to monitor performance closely to confirm stability.
Jan 20, 21:14 UTC

Update - We continue to investigate the issue, and next communication will be issued in 60 minutes, or sooner if a significant milestone is achieved.
Jan 20, 20:08 UTC

Investigating - Impact

Users of the Assets product are experiencing intermittent accessibility issues, resulting in gateway timeouts and internal server errors. These technical disruptions are causing difficulties in performing queries, which may manifest as slow performance or failure to load certain pages, particularly those involving schemas. This issue affects related features that depend on the Assets product, such as specific custom fields and automation processes.

Current Status

The support teams are actively working to diagnose the issue and are focused on identifying the underlying problems causing the disruption. Efforts are ongoing to restore normal service levels and minimize any further inconvenience to users.

Next Steps

The incident team is continuing its investigation to determine the full extent of the impact and to identify effective resolutions. Further communications will be issued in 60 minutes or when significant progress is made.
Jan 20, 19:10 UTC