Jira Service Management Status

All Systems Operational

About This Site

Here we will post updates about Jira Service Management's availability. For status information about other Atlassian products or services, please visit the Atlassian status page.

Jira Service Mangement Web Operational

Service Portal Operational

Opsgenie Incident Flow Operational

Opsgenie Alert Flow Operational

Opsgenie Incident Flow Operational

Opsgenie Alert Flow Operational

Jira Service Management Email Requests Operational

Authentication and User Management Operational

Purchasing & Licensing Operational

Signup Operational

Automation for Jira Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Sep 28, 2021

No incidents reported today.

Sep 27, 2021

Premium functionality is unavailable

Resolved - Between 01:40 PM UTC to 3:20 PM UTC, we experienced an issue with Premium functionality for customers on premium subscription for Jira Software, Jira Service Management, and Confluence. The issue has been resolved and the service is operating normally.
Sep 27, 16:04 UTC

Investigating - We are investigating an issue with Premium functionality for customers on premium subscription for Jira Software, Jira Service Management, and Confluence. We will provide more details within the next hour.
Sep 27, 14:51 UTC

Sep 26, 2021

No incidents reported.

Sep 25, 2021

No incidents reported.

Sep 24, 2021

No incidents reported.

Sep 23, 2021

Degraded performance on Chrome 92 Windows with Crowdstrike agent

Resolved - Crowdstrike Falcon sensor for Windows 6.29.14303 has been released to fix performance issues affecting Chrome 92+. Additionally, we have confirmed that upgrading to Chrome 93 mitigates performance issues seen on Chrome 92 with Crowdstrike.
Sep 23, 02:05 UTC

Monitoring - Analysis across our userbase shows a strong and consistent performance increase by upgrading to Chrome 93. We are continuing to monitor performance for affected customers on Chrome 92.
Sep 21, 01:53 UTC

Update - We have been working with the CrowdStrike team who are planning to release a fix in September for version 6.29.x.

If you are affected by this issue, please follow the workarounds listed. If you are unable to upgrade your browser immediately, please contact CrowdStrike support referencing "reference Poor Chrome performance due to Call Stack Analysis bug" who can enable a workaround.
Sep 12, 23:56 UTC

Identified - The issue has been identified and a fix is being implemented.
Sep 10, 03:39 UTC

Investigating - There is a known performance degradation for the customers using Windows with Google Chrome major version 92 and the CrowdStrike agent installed (https://www.crowdstrike.com/). (https://bugs.chromium.org/p/chromium/issues/detail?id=1238289). We believe this is caused by a bug in the CrowdStrike agent which causes Chrome to have significantly reduced performance for some websites, including Jira Cloud. The observed regression varies between 3 and 8 seconds for page load times depending on the hardware and software being used. We have been working with the Crowdstrike team who are planning to release a fix in September.

Workaround until the fix is released by Crowdstrike:
1. Upgrade your Chrome browser from version 92 to version 93 (latest).
2. Please use an alternate browser other than Chrome version 92. We recommend Firefox, Safari and Edge for best experience.
Sep 10, 03:39 UTC

Sep 22, 2021

Jira Cloud performance degraded across all browsers

Resolved - This incident has been resolved.
Sep 22, 23:47 UTC

Monitoring - We have identified the possible root cause of the increased error rates and applied a fix. We are now monitoring closely.
Sep 22, 18:47 UTC

Investigating - We are investigating cases of degraded performance for multiple Jira Cloud customers. We will provide more details within the next hour.
Sep 22, 14:44 UTC

Jira Cloud performance degraded

Resolved - This incident has been resolved.
Sep 22, 07:06 UTC

Update - We have performed mitigation actions to reduce the performance impact, although there is still no root cause identified.
Sep 21, 19:58 UTC

Investigating - We are investigating cases of degraded performance for some Jira Cloud customers. We will provide more details within the next hour.
Sep 21, 18:41 UTC

Sep 21, 2021

Sep 20, 2021

No incidents reported.

Sep 19, 2021

No incidents reported.

Sep 18, 2021

No incidents reported.

Sep 17, 2021

No incidents reported.

Sep 16, 2021

Outlook users not receiving emails from Jira products

Resolved - Between 2021-09-15 12:30 UTC to 2021-09-16 02:52 UTC, some customers may have experienced a delay in email deliveries. The issue has been resolved and the service is operating normally.
Sep 16, 03:08 UTC

Update - We continue to work on resolving this issue and working with our mail provide to fix it.
We are adding Atlassian Bitbucket and Trello as impacted.
Sep 15, 22:13 UTC

Identified - We continue to work on resolving the delivery of emails for outlook users for Jira Work Management, Jira Service Management, and Jira Software.
We have identified the root cause of the issue which is the integration between Microsoft Outlook servers and our mail provider.

We will keep updating this status page incident in the next 2 hours with more information.
Thanks for your patience
Sep 15, 21:39 UTC

Investigating - We are investigating reports of intermittent errors for some Jira Work Management, Jira Service Management, and Jira Software Cloud customers. We will provide more details once we identify the root cause.
Sep 15, 19:38 UTC

Sep 15, 2021

Sep 14, 2021

No incidents reported.