Jira Service Management Status

All Systems Operational

About This Site

Here we will post updates about Jira Service Management's availability. For status information about other Atlassian products or services, please visit the Atlassian status page.

Jira Service Management Web Operational

Service Portal Operational

Opsgenie Incident Flow Operational

Opsgenie Alert Flow Operational

Opsgenie Incident Flow Operational

Opsgenie Alert Flow Operational

Jira Service Management Email Requests Operational

Authentication and User Management Operational

Purchasing & Licensing Operational

Signup Operational

Automation for Jira Operational

Assist Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jul 3, 2025

No incidents reported today.

Jul 2, 2025

No incidents reported.

Jul 1, 2025

No incidents reported.

Jun 30, 2025

No incidents reported.

Jun 29, 2025

No incidents reported.

Jun 28, 2025

No incidents reported.

Jun 27, 2025

No incidents reported.

Jun 26, 2025

No incidents reported.

Jun 25, 2025

Issues affecting user syncing, Atlassian Administration

Resolved - Between 07:40 UTC and 10:31 UTC, we experienced issues affecting user syncing in Atassian Administration. This affected Confluence, Jira Work Management, Jira Service Management, Jira, Trello, and Guard. The issue has been resolved and the service is operating normally.
Jun 25, 10:57 UTC

Monitoring - We have identified the root cause of the issue and have mitigated the problem. We are now monitoring closely.
Jun 25, 10:41 UTC

Identified - We continue to work on resolving the user syncing functionality for Confluence, Jira Work Management, Jira Service Management, Jira, Trello, and Guard. We have identified the root cause and expect recovery shortly.
Jun 25, 10:21 UTC

Investigating - We are investigating reports of errors loading Users and Groups pages in Atlassian Administration, and errors affecting user IDP syncing. We will provide more details once we identify the root cause.
Jun 25, 09:38 UTC

Jun 24, 2025

Users unable to open their Jira cloud products

Resolved - The issue affecting Jira access, which occurred between June 24th 9:55 AM UTC and 11:08 AM UTC due to a service scaling problem, has been resolved, and the incident is now closed.
Jun 24, 13:36 UTC

Investigating - We are investigating an issue where multiple customers are unable to open their Jira cloud products. We will provide additional updates within the next hour.
Jun 24, 12:03 UTC

Attachment Loading Issue in C2C and Sandbox Migrations

Resolved - We have resolved an issue that affected attachment loading during C2C and Sandbox data copy migrations from 19-06-2025 18:00 UTC to 24-06-2025 08:49 UTC. If you encountered this issue, please delete the affected projects from the destination site and re-run the migration. For ongoing migrations, allow them to complete and then follow the same steps. For Sandbox FDC migrations, complete them as usual and re-run if needed. We appreciate your patience and cooperation.
Jun 24, 10:35 UTC

Jun 23, 2025

No incidents reported.

Jun 22, 2025

No incidents reported.

Jun 21, 2025

No incidents reported.

Jun 20, 2025

No incidents reported.

Jun 19, 2025

Degraded performance in Opsgenie and JSM operations

Resolved - This incident has been resolved.
Jun 19, 16:38 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Jun 19, 15:42 UTC

Investigating - We are investigating degraded performance issues in Jira Service Management, Opsgenie, and Compass Cloud customers. We will provide more details within the next hour.
Jun 19, 15:22 UTC