Jira Service Management Status

All Systems Operational

About This Site

Here we will post updates about Jira Service Management's availability. For status information about other Atlassian products or services, please visit the Atlassian status page.

Jira Service Management Web Operational

Service Portal Operational

Opsgenie Incident Flow Operational

Opsgenie Alert Flow Operational

Opsgenie Incident Flow Operational

Opsgenie Alert Flow Operational

Jira Service Management Email Requests Operational

Authentication and User Management Operational

Purchasing & Licensing Operational

Signup Operational

Automation for Jira Operational

Assist Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Dec 7, 2024

No incidents reported today.

Dec 6, 2024

No incidents reported.

Dec 5, 2024

AI features degraded

Resolved - Between 12:13 AM UTC to 01:30 AM UTC, we experienced a degraded experience for AI features in Confluence, Jira Service Management, Jira, and Rovo. The issue has been resolved and the service is operating normally.
Dec 5, 02:38 UTC

Investigating - We are investigating an issue with AI features that is impacting all Rovo and Enterprise and Premium Confluence, Jira Service Management and Jira customers. We will provide more details within the next hour.
Dec 5, 01:32 UTC

Dec 4, 2024

No incidents reported.

Dec 3, 2024

Jira Loading slow / Inaccessible with 5XX errors

Resolved - Between 09:00 UTC and 09:51 UTC, we experienced degraded performance for some Jira Service Management and Jira customers. The issue has been resolved, and the service is operating normally.
Dec 3, 12:33 UTC

Monitoring - We have taken action to mitigate this issue and we will continue to monitor for the next hour before marking the incident as resolved.
Dec 3, 11:52 UTC

Investigating - We are investigating cases of degraded performance for some Jira Service Management and Jira Cloud customers in the EMEA region. We will provide more details within the next hour.
Dec 3, 11:04 UTC

Dec 2, 2024

No incidents reported.

Dec 1, 2024

No incidents reported.

Nov 30, 2024

No incidents reported.

Nov 29, 2024

No incidents reported.

Nov 28, 2024

Automation match() smart value with regex is not working

Resolved - Between 24/11/2024 09:46 PM UTC to 27/11/2024 5:58PM UTC, we experienced an issue where Automation match() smart values with regex are not working as expected for Confluence, Jira Service Management, and Jira. This issue has now been resolved, and automation rules are functioning as expected.
Nov 28, 04:44 UTC

Identified - We have identified an issue with Automation match() smart values with regex that is impacting all Jira products and Confluence Cloud. We have identified the root cause and have stopped it from reoccurring.
Nov 28, 02:03 UTC

Nov 27, 2024

Compass components have been incorrectly sync'ed with JSM

Resolved - All affected products are now back online and no further impact has been observed.
Nov 27, 10:18 UTC

Identified - We have identified the root cause of the issue and have stopped it from reoccurring. We are currently working on a mitigation plan for the affected services.
Nov 26, 05:04 UTC

Investigating - We have identified an issue impacting some JSM customers where Compass components have been incorrectly sync'ed with JSM leading to unexpected services showing up in JSM. We are investigating the issue and will provide further updates shortly.
Nov 25, 22:50 UTC

Nov 26, 2024

JSM Assist experiencing sync issues

Resolved - Between 15:29 UTC to 17:57 UTC, we experienced sync issues with Assist for Jira Service Management. The issue has been resolved and the service is operating normally.
Nov 26, 18:44 UTC

Investigating - We are investigating an issue with Assist that is impacting JSM Cloud customers.
The issue is causing delays in synching information between Assist and Jira.

We will provide more details within the next hour.
Nov 26, 17:05 UTC

Microsoft API Failure Impacting Jira and JSM Email Processing

Resolved - We are pleased to inform you that the recent issues affecting email processing for Microsoft accounts, which impacted our Jira and JSM Cloud customers, have been successfully resolved.

This resolution follows Microsoft’s reversion of the changes that initially caused the disruption. We appreciate your patience and understanding as we worked closely with Microsoft to address this matter promptly.
Nov 26, 07:58 UTC

Monitoring - Microsoft has identified the root cause of the API failures and provided an update that they are working on a solution. We are now monitoring this closely.
Nov 25, 15:32 UTC

Identified - We are investigating an issue with email processing that is impacting some Jira and JSM Cloud customers. Multiple Microsoft APIs are failing, which is causing emails not to be marked as read and creating duplicate tickets, comments, and customer notifications for email requests in JSM, as well as internal notifications in Jira. The impact started at 7:00 UTC. This is a widespread issue on Microsoft's end, and we are currently awaiting their resolution
Nov 25, 10:51 UTC

Nov 25, 2024

Nov 24, 2024

No incidents reported.

Nov 23, 2024

No incidents reported.