All Systems Operational

About This Site

Here we will post updates about Jira Service Management's availability. For status information about other Atlassian products or services, please visit the Atlassian status page.

Jira Service Management Web ? Operational
Service Portal ? Operational
Opsgenie Incident Flow Operational
Opsgenie Alert Flow Operational
Opsgenie Incident Flow Operational
Opsgenie Alert Flow Operational
Jira Service Management Email Requests ? Operational
Authentication and User Management Operational
Purchasing & Licensing Operational
Signup Operational
Automation for Jira Operational
Assist ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 3, 2024
Resolved - The issue has been resolved and the service is now operating normally.
Oct 3, 06:04 UTC
Investigating - Some customers may be experiencing an error showing on the project sidebar, impacting their ability to navigate within the project. The project customer portal may also be inaccessible.

We have started to investigate the issue and will provide further updates.

Oct 3, 02:49 UTC
Oct 2, 2024

No incidents reported.

Oct 1, 2024

No incidents reported.

Sep 30, 2024
Resolved - Between 07:55 UTC to 17:10 UTC, we experienced errors for specific status changes in Jira Service Management and Jira Cloud using the Safari browser. The issue has been resolved and the service is operating normally.
Sep 30, 17:15 UTC
Monitoring - We have identified the root cause of the errors for specific status changes in Jira Service Management and Jira Cloud using the Safari browser. We are now monitoring closely.
Sep 30, 16:54 UTC
Identified - We are investigating reports of intermittent errors for specific status changes in Jira Service Management and Jira Cloud customers using the Safari browser which are reflected by the display of the error: Unable to update status. Check your network connection and try reloading the problem.

If possible, please use an alternative browser, such as Chrome or Firefox, as a temporary workaround. We will provide more details once we identify the root cause.

Sep 30, 11:55 UTC
Sep 29, 2024

No incidents reported.

Sep 28, 2024

No incidents reported.

Sep 27, 2024

No incidents reported.

Sep 26, 2024
Resolved - On 2024-09-26 16:03 UTC we identified a temporary outage with Jira Service Management products. As of 2024-09-26 17:30 UTC all affected products are now back online and no further impact has been observed.
Sep 26, 21:50 UTC
Monitoring - We have identified the root cause of the assets and schemas loading issue and our systems are recovering considerably. We are now monitoring this closely.
Sep 26, 18:26 UTC
Identified - We are investigating reports of intermittent errors for some Jira Service Management Cloud customers, while loading assets objects and schemas. We will provide more details once we identify the root cause.
Sep 26, 16:46 UTC
Sep 25, 2024

No incidents reported.

Sep 24, 2024
Resolved - The issue causing "You don't have permissions to assign issues" errors for Jira users has been fully resolved. All systems are now operating normally, and users should no longer experience any permission-related problems.
Sep 24, 23:04 UTC
Monitoring - We have identified the issue and applied a potential solution. The change will take approximately four hours to fully roll out, but improvements can be experienced sooner. We'll share more details in the coming hours.
Sep 24, 19:22 UTC
Identified - We are investigating cases of Jira users getting "You don't have permissions to assign issues". We have identified the root cause of the issue. We will provide more details within the next hour.
Sep 24, 14:57 UTC
Sep 23, 2024

No incidents reported.

Sep 22, 2024

No incidents reported.

Sep 21, 2024

No incidents reported.

Sep 20, 2024

No incidents reported.

Sep 19, 2024
Resolved - Between 19/Sep/24 12:11 AM UTC to 19/Sep/24 2:39 AM UTC, we experienced left navigation panel not visible in the JIRA issue view. The issue has been resolved and the service is operating normally.
Sep 19, 03:19 UTC
Monitoring - We have identified the root cause of the issue where left-hand navigation panel is not visible in JIRA issue view and have mitigated the problem. We are now monitoring this closely.
Sep 19, 02:26 UTC
Investigating - We have identified an issue where the left navigation panel is not visible in the JIRA issue view. We have started to investigate the issue and will provide further updates shortly.
Sep 19, 01:12 UTC