Jira Service Management Status

Maintenance Notification for Jira and Confluence Platforms (Singapore and Northern California Only)

Update - We understand some customers may have questions regarding the ongoing maintenance for Jira and Confluence. To clarify, the current maintenance impacting Free edition users in Singapore and Northern California during regular business hours does not affect Standard, Premium, or Enterprise customers.
For all Standard, Premium, and Enterprise customers in all regions, Atlassian will continue to utilize established maintenance windows for any infrastructure maintenance activities.
Apr 15, 2025 - 08:37 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 2025 - 00:00 UTC

Scheduled - Until the end of May 2025, Atlassian plans to perform maintenance on the infrastructure supporting the Jira and Confluence platforms.

This maintenance will result in a temporary service outage for Free edition users located in Singapore and Northern California, with a total duration of no more than 120 minutes per customer. The maintenance will be performed during regular business hours in the specified regions.

To learn more, please refer to this community post https://community.atlassian.com/forums/Announcement-articles/Upcoming-Maintenance-Notification-for-Jira-and-Confluence/ba-p/2973795#M6870
Mar 18, 2025 00:00 - Jun 1, 2025 00:00 UTC

About This Site

Here we will post updates about Jira Service Management's availability. For status information about other Atlassian products or services, please visit the Atlassian status page.

Jira Service Management Web Operational

Service Portal Operational

Opsgenie Incident Flow Operational

Opsgenie Alert Flow Operational

Opsgenie Incident Flow Operational

Opsgenie Alert Flow Operational

Jira Service Management Email Requests Operational

Authentication and User Management Operational

Purchasing & Licensing Operational

Signup Operational

Automation for Jira Operational

Assist Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Apr 18, 2025

No incidents reported today.

Apr 17, 2025

No incidents reported.

Apr 16, 2025

Users experiencing issues loading some Dashboard widgets in Jira

Resolved - Between 3:30 UTC to 23:00 UTC April 16, 2025, we experienced an issue with loading certain Jira Dashboard widgets for Jira Work Management, Jira Service Management, Jira, and Jira Product Discovery. The issue has been resolved and the service is operating normally.
Apr 16, 22:57 UTC

Update - We continue to work on resolving the issue with loading certain Jira Dashboard widgets for for Jira Work Management, Jira Service Management, Jira, and Jira Product Discovery. We have identified the root cause and are currently deploying fixes. We expect to complete the deployments by 23:00 UTC.
Apr 16, 22:21 UTC

Update - We continue to work on resolving the issue with loading certain Jira Dashboard widgets for for Jira Work Management, Jira Service Management, Jira, and Jira Product Discovery. We have identified the root cause and expect recovery shortly. We will provide another update at 22:00 UTC.
Apr 16, 19:00 UTC

Identified - We continue to work on resolving the issue with loading certain Jira Dashboard widgets for Jira Work Management, Jira Service Management, and Jira Product Discovery. We have identified the root cause and expect recovery shortly. We will provide another update at 19:00 UTC.
Apr 16, 16:43 UTC

Investigating - We are aware of users experiencing issues attempting to load Jira Dashboard widgets. Our team is investigating this issue with priority.
Apr 16, 11:46 UTC

Error loading objects for Assets in JSM and Jira for some regions

Resolved - Our team has identified the issue causing problems with Assets loading within JSM and Jira and applied a fix. Assets are now functioning as expected across our products.
Apr 16, 01:05 UTC

Investigating - We are aware of some users experiencing an error such as 'there is a problem loading the objects' when attempting to view Assets in JSM and Jira. Our team is looking into this issue with urgency.
Apr 16, 00:23 UTC

Apr 15, 2025

Unresolved incident: Maintenance Notification for Jira and Confluence Platforms (Singapore and Northern California Only).

Apr 14, 2025

Issues loading Administration across Atlassian Products

Resolved - Between 00:00 UTC to 01:05 UTC 14 April, users attempting to load the Administration page for Atlassian products. The issue has been resolved and the service is operating normally.
Apr 14, 01:33 UTC

Investigating - We are aware of an issue where users attempting to load the Administration page are instead seeing a blank page. Our team is investigating with urgency and will provide further update as soon as possible.
Apr 14, 00:37 UTC

Apr 13, 2025

No incidents reported.

Apr 12, 2025

No incidents reported.

Apr 11, 2025

No incidents reported.

Apr 10, 2025

No incidents reported.

Apr 9, 2025

No incidents reported.

Apr 8, 2025

Issue viewing assets fields within customer portal view of issues.

Resolved - A fix has been put into place for the issue relating to Assets not appearing correctly in the customer portal. This should now be resolved.
Apr 8, 01:29 UTC

Investigating - We are aware of an issue currently impacting the customer portal view of JSM, where Assets are not appearing correctly. Our team is looking into this issue with urgency and we will provide an update when available.
Apr 8, 00:18 UTC

Apr 7, 2025

No incidents reported.

Apr 6, 2025

No incidents reported.

Apr 5, 2025

No incidents reported.

Apr 4, 2025

Issues accessing Jira and Confluence in some regions

Resolved - We identified a temporary access issue affecting some customers using several Atlassian Cloud products. All affected products are now back online, and no further impacts have been observed. We apologize for any inconvenience this may have caused.
Apr 4, 13:15 UTC

Monitoring - We are aware that some customers experienced access issues with their sites. We identified the root cause and have mitigated the problem. Systems are now stable, and we are monitoring closely to ensure no further issues arise. For those still having trouble accessing their sites, adding /wiki/ to the site URL can serve as a temporary workaround (for example https://site.atlassian.net/wiki/). Further updates will be provided as needed.
Apr 4, 09:54 UTC