Jira Service Management Status

All Systems Operational

About This Site

Here we will post updates about Jira Service Management's availability. For status information about other Atlassian products or services, please visit the Atlassian status page.

Jira Service Management Web Operational

Service Portal Operational

Opsgenie Incident Flow Operational

Opsgenie Alert Flow Operational

Opsgenie Incident Flow Operational

Opsgenie Alert Flow Operational

Jira Service Management Email Requests Operational

Authentication and User Management Operational

Purchasing & Licensing Operational

Signup Operational

Automation for Jira Operational

Assist Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Oct 3, 2024

Error showing in project sidebar and portal is inaccessible

Resolved - The issue has been resolved and the service is now operating normally.
Oct 3, 06:04 UTC

Investigating - Some customers may be experiencing an error showing on the project sidebar, impacting their ability to navigate within the project. The project customer portal may also be inaccessible.

We have started to investigate the issue and will provide further updates.
Oct 3, 02:49 UTC

Oct 2, 2024

No incidents reported.

Oct 1, 2024

No incidents reported.

Sep 30, 2024

Some users are unable to move to specific status in Jira using Safari browser

Resolved - Between 07:55 UTC to 17:10 UTC, we experienced errors for specific status changes in Jira Service Management and Jira Cloud using the Safari browser. The issue has been resolved and the service is operating normally.
Sep 30, 17:15 UTC

Monitoring - We have identified the root cause of the errors for specific status changes in Jira Service Management and Jira Cloud using the Safari browser. We are now monitoring closely.
Sep 30, 16:54 UTC

Identified - We are investigating reports of intermittent errors for specific status changes in Jira Service Management and Jira Cloud customers using the Safari browser which are reflected by the display of the error: Unable to update status. Check your network connection and try reloading the problem.

If possible, please use an alternative browser, such as Chrome or Firefox, as a temporary workaround. We will provide more details once we identify the root cause.
Sep 30, 11:55 UTC

Sep 29, 2024

No incidents reported.

Sep 28, 2024

No incidents reported.

Sep 27, 2024

No incidents reported.

Sep 26, 2024

JSM failing to load Assets objects and schemas

Resolved - On 2024-09-26 16:03 UTC we identified a temporary outage with Jira Service Management products. As of 2024-09-26 17:30 UTC all affected products are now back online and no further impact has been observed.
Sep 26, 21:50 UTC

Monitoring - We have identified the root cause of the assets and schemas loading issue and our systems are recovering considerably. We are now monitoring this closely.
Sep 26, 18:26 UTC

Identified - We are investigating reports of intermittent errors for some Jira Service Management Cloud customers, while loading assets objects and schemas. We will provide more details once we identify the root cause.
Sep 26, 16:46 UTC

Sep 25, 2024

No incidents reported.

Sep 24, 2024

Users with Create Issue permission are unable to create tickets

Resolved - The issue causing "You don't have permissions to assign issues" errors for Jira users has been fully resolved. All systems are now operating normally, and users should no longer experience any permission-related problems.
Sep 24, 23:04 UTC

Monitoring - We have identified the issue and applied a potential solution. The change will take approximately four hours to fully roll out, but improvements can be experienced sooner. We'll share more details in the coming hours.
Sep 24, 19:22 UTC

Identified - We are investigating cases of Jira users getting "You don't have permissions to assign issues". We have identified the root cause of the issue. We will provide more details within the next hour.
Sep 24, 14:57 UTC

Sep 23, 2024

No incidents reported.

Sep 22, 2024

No incidents reported.

Sep 21, 2024

No incidents reported.

Sep 20, 2024

No incidents reported.

Sep 19, 2024

Left navigation panel is not visible in the JIRA issue view

Resolved - Between 19/Sep/24 12:11 AM UTC to 19/Sep/24 2:39 AM UTC, we experienced left navigation panel not visible in the JIRA issue view. The issue has been resolved and the service is operating normally.
Sep 19, 03:19 UTC

Monitoring - We have identified the root cause of the issue where left-hand navigation panel is not visible in JIRA issue view and have mitigated the problem. We are now monitoring this closely.
Sep 19, 02:26 UTC

Investigating - We have identified an issue where the left navigation panel is not visible in the JIRA issue view. We have started to investigate the issue and will provide further updates shortly.
Sep 19, 01:12 UTC