All Systems Operational

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Here we will post updates about Jira Service Management's availability. For status information about other Atlassian products or services, please visit the Atlassian status page.

Jira Service Management Web Operational
Service Portal Operational
Opsgenie Incident Flow Operational
Opsgenie Alert Flow Operational
Opsgenie Incident Flow Operational
Opsgenie Alert Flow Operational
Jira Service Management Email Requests Operational
Authentication and User Management Operational
Purchasing & Licensing Operational
Signup Operational
Automation for Jira Operational
Assist Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
May 9, 2026

No incidents reported today.

May 8, 2026
Multiple Atlassian services are experiencing issues
Resolved - On May 8, 2026, some customers utilizing Atlassian products experienced elevated error rates and degraded performance. The issue has now been resolved, and the service is operating normally for all affected customers.
May 8, 19:45 UTC
Update - Our services are now fully operational. We continue to replay any events that were missed during the incident, and are making good progress. We will provide a further update once replays are complete. If you experience any ongoing issues, please contact our support team.

We apologise for the disruption and thank you for your patience.
May 8, 11:12 UTC
Update - We continue to monitor the situation as services recover. We are currently in the process of clearing the backlog of queued events. We will provide a further update in approximately one hour.
May 8, 08:03 UTC
Monitoring - The underlying issue in public infrastructure which affected asynchronous event processing has been mitigated and all the affected services are recovering. We are now working on clearing the backlog of queued events, which means some actions (such as notifications, automation triggers, and data syncs) may be in degraded state. We will continue to monitor and provide updates as the backlog is cleared.
May 8, 05:53 UTC
Update - We are continuing to work with our public cloud provider to mitigate this issue. We are starting to see some recovery in regions outside of Eastern USA, however, users globally may still be experiencing issues with certain product features. These are listed at the bottom of each product page.
May 8, 04:10 UTC
Update - Our teams continue to work on mitigating the infrastructure outage from our public cloud provider. We will provide further updates when they are available.
May 8, 04:10 UTC
Update - We have identified that the root cause of the issue is related to an infrastructure outage from our public cloud provider. We are working closely with them to mitigate this issue. We will provide further updates when they become available.
May 8, 04:10 UTC
Update - Our teams continue to work on mitigating the infrastructure outage from our public cloud provider. We will provide further updates when they are available.
May 8, 03:00 UTC
Update - We have identified that the root cause of the issue is related to an infrastructure outage from our public cloud provider. We are working closely with them to mitigate this issue. We will provide further updates when they become available.
May 8, 03:00 UTC
Identified - We have identified that the root cause of the issue is related to an infrastructure outage from our public cloud provider. We are working closely with them to mitigate this issue. We will provide further updates when they become available.
May 8, 02:15 UTC
Investigating - We are experiencing issues with multiple Atlassian products. Our teams are investigating further and more updates including will be shared within 1 hour.
May 8, 01:31 UTC
May 7, 2026

No incidents reported.

May 6, 2026
Lookup Objects in Automation for Jira Service Management are not functioning
Resolved - The issue causing failures in the lookup objects within JSM Automation has been resolved. A fix was implemented to address the problem and the service is now operating normally for all affected customers.
May 6, 11:17 UTC
Monitoring - A fix has been implemented to address the failures observed in the lookup objects within JSM Automation. We are actively monitoring the situation to ensure stability. We will share the final update within next 1 hour.
May 6, 10:18 UTC
Investigating - We are investigating reports of lookup objects in Automation for Jira Service Management are not functioning as expected. Our engineering teams are actively investigating and working to resolve the issue. We will provide further updates in next 1 hour.
May 6, 09:35 UTC
May 5, 2026

No incidents reported.

May 4, 2026

No incidents reported.

May 3, 2026

No incidents reported.

May 2, 2026
The Work Item view experience of Jira is restored
Resolved - The Jira Work Item View experience has been restored to normal service. Our teams are continuing to investigate the root cause affecting this issue.
We will provide more details once we identify the root cause
May 2, 02:48 UTC
Update - We are actively investigating reports of a service disruption affecting the Work Item viewing experience in Jira. This is also impacting the accessibility of support tickets.
We will share updates here as more information becomes available.
May 2, 02:00 UTC
Update - We are actively investigating reports of a service disruption affecting the issue viewing experience in Jira. This is also impacting the accessibility of support tickets.
We will share updates here as more information becomes available.
May 2, 01:38 UTC
Investigating - We are investigating an incident affecting Jira Software (viewBoard, viewIssue, createIssue). Our team is working to identify the cause and restore service to normal levels. We will provide the next update within 60 minutes.
May 2, 00:55 UTC
May 1, 2026

No incidents reported.

Apr 30, 2026

No incidents reported.

Apr 29, 2026

No incidents reported.

Apr 28, 2026

No incidents reported.

Apr 27, 2026

No incidents reported.

Apr 26, 2026

No incidents reported.

Apr 25, 2026

No incidents reported.

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