Jira Service Management Status

All Systems Operational

About This Site

Here we will post updates about Jira Service Management's availability. For status information about other Atlassian products or services, please visit the Atlassian status page.

Jira Service Management Web

Operational

Service Portal

Operational

Opsgenie Incident Flow Operational

Opsgenie Alert Flow Operational

Opsgenie Incident Flow Operational

Opsgenie Alert Flow Operational

Jira Service Management Email Requests

Operational

Authentication and User Management Operational

Purchasing & Licensing Operational

Signup Operational

Automation for Jira Operational

Assist

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Sep 26, 2023

No incidents reported today.

Sep 25, 2023

No incidents reported.

Sep 24, 2023

No incidents reported.

Sep 23, 2023

No incidents reported.

Sep 22, 2023

No incidents reported.

Sep 21, 2023

No incidents reported.

Sep 20, 2023

Mentions on Jira cards are not sending notifications

Resolved - Between 26 August 2023 15:30 UTC and Thursday 14 September 00:44 UTC, some @-mention emails for some customers were not being sent for Jira Work Management, Jira Service Management, and Jira Software. The issue has been resolved and the service is operating normally.
Sep 20, 00:50 UTC

Identified - The issue has been identified and we are applying the fix. Some tenants might still experience issues with their email notifications until the fix is fully rolled out. We will post an update once resolved.
Sep 7, 02:05 UTC

Investigating - We are aware of an issue whereby mentions on Jira cards are not sending notifications. We are investigating further and will post an update once resolved.
Aug 28, 07:29 UTC

Sep 19, 2023

Degraded performance in Cloud

Resolved - Between 09/18 10:47 UTC to 09/19 04:15 UTC, we experienced degraded performance for some Confluence, Jira Work Management, Jira Service Management, Jira Software, Trello, Atlassian Access, and Jira Product Discovery customers. The issue has been resolved and the service is operating normally.
Sep 19, 07:23 UTC

Update - Services are confirmed to be stable. We are performing final validation checks before confirming the incident's resolution.
Sep 19, 05:45 UTC

Monitoring - We have identified the root cause of the downgraded performance and have mitigated the problem. We are monitoring this closely.
Sep 19, 04:56 UTC

Investigating - We are investigating cases of degraded performance for some Confluence, Jira Work Management, Jira Service Management, Jira Software, Trello, and Jira Product Discovery Cloud customers. We will provide more details within the next hour.
Sep 19, 02:53 UTC

Sep 18, 2023

Degraded performance in Cloud

Resolved - The issues with Jira, Jira Work Management, and Jira Service Management have been mitigated and the incident is being marked resolved for Jira, Jira Work Management, and Jira Service Management.
Sep 18, 22:25 UTC

Monitoring - An outage with a cloud provider is impacting multiple Atlassian Cloud products including Access, Confluence, Trello, and Jira Products. We will provide more details within the next hour.
Sep 18, 20:44 UTC

Investigating - We are investigating cases of degraded performance for some Jira Work Management, Jira Service Management, and Jira Software Cloud customers. We will provide more details within the next hour.
Sep 18, 20:08 UTC

Sep 17, 2023

No incidents reported.

Sep 16, 2023

No incidents reported.

Sep 15, 2023

Infrastructure outage affecting attachments and Bitbucket Pipelines in all regions

Resolved - Between 04:00 UTC to 05:00 UTC, we experienced a partial outage for Bitbucket Pipelines, issues viewing in-product attachments; and degraded performance across all products. The issue has been resolved and all services are operating normally.
Sep 15, 05:19 UTC

Monitoring - We have identified the root cause, initiated mitigation actions, and are seeing a reduction in errors when scaling up in response to customer traffic. We are still monitoring closely and will continue to provide updates.
Sep 15, 04:47 UTC

Update - A major infrastructure outage is affecting our ability to scale up in response to customer traffic. We are pre-emptively disabling any downscaling to minimize future impact. This is primarily affecting Bitbucket Pipelines, and attachment storage for all products. All regions are affected. We will provide more details in the next hour.
Sep 15, 04:12 UTC

Identified - A major infrastructure outage is affecting our ability to scale up in response to customer traffic. We are pre-emptively disabling any downscaling to minimize future impact. This is primarily affecting Bitbucket Pipelines, and attachment storage for all products. All regions are affected. We will provide more details in the next hour.
Sep 15, 04:02 UTC

Pagination missing in the Requests list page on the JSM Customer Portal

Resolved - The Request list pagination functionality is now restored. We are pleased to say that the issue has been resolved.
Sep 15, 00:30 UTC

Identified - We are investigating an issue with the JSM Customer Portal - Requests list page wherein the pagination is missing for all users with more than 20 requests to filter on the page. We have identified the root cause and are working on resolving the issue.
Sep 14, 12:49 UTC

Sep 14, 2023

Sep 13, 2023

Atlassian Account login issues

Postmortem - Read details
Sep 22, 00:46 UTC

Resolved - Between 12:45 UTC to 15:30 UTC, we experienced login and signup issues for Atlassian Accounts. The issue has been resolved and the service is operating normally.

We will publish a post-incident review with the details of the incident and the actions we are taking to prevent similar problem in the future.
Sep 13, 19:32 UTC

Update - We are no longer seeing occurrences of the Atlassian Accounts login errors, all clients should be able to successfully login now. We will continue to monitor.
Sep 13, 17:36 UTC

Update - We can see a reduction in the Atlassian Accounts login issues after the mitigation actions were taken. We are still monitoring closely and will continue to provide updates.
Sep 13, 16:30 UTC

Monitoring - We have identified the root cause of the Atlassian Accounts login issues impacting Cloud Customers and have mitigated the problem. We are now monitoring this closely.
Sep 13, 15:21 UTC

Investigating - We are investigating an issue with Atlassian Accounts login that is impacting some Cloud customers. We will provide more details within the next hour.
Sep 13, 14:08 UTC

Sep 12, 2023

Automation rules execution delayed

Resolved - The automation functionality should now be back to normal levels, at the moment we are not able to replay aborted send webhook events.

We have identified the cause of the delay was due to a failing memcache node and are already taking actions to prevent new occurrences of the issue.
Sep 12, 18:13 UTC

Investigating - We are investigating cases of delays in the execution of automation rules for Jira Work Management, Jira Service Management, and Jira Software Cloud customers. We will provide more details within the next hour or so.
Sep 12, 16:21 UTC