Update - An issue has occurred where JSM Automations within Slack are not currently triggering actions as expected.
Slack is aware of this issue and is working through their backlog of events.
Atlassian has received a small number of events from this backlog and is monitoring for incoming alerts to be processed.
Slack are providing updates on this issue on their status page here: https://slack-status.com/2025-02/d41e4bfd1ccae26a

Feb 27, 2025 - 06:59 UTC
Identified - We are aware of an issue where JSM Automations within Slack are not currently triggering actions as expected.

Slack is aware of this issue and is working through their backlog of events that need to be processed.
We are pending Atlassian system events to be processed at this time.
Slack are providing updates on this issue on their status page here: https://slack-status.com/2025-02/d41e4bfd1ccae26a

Feb 27, 2025 - 05:16 UTC
Investigating - We are aware of an issue with JSM Automations within Slack are not currently triggering actions as expected.
We believe that this is related to a current incident that Slack is experiencing with Events API. Slack is providing updates on this issue on their status page here: https://slack-status.com/2025-02/d41e4bfd1ccae26a

Feb 27, 2025 - 02:15 UTC

About This Site

Here we will post updates about Jira Service Management's availability. For status information about other Atlassian products or services, please visit the Atlassian status page.

Jira Service Management Web ? Operational
Service Portal ? Operational
Opsgenie Incident Flow Operational
Opsgenie Alert Flow Operational
Opsgenie Incident Flow Operational
Opsgenie Alert Flow Operational
Jira Service Management Email Requests ? Operational
Authentication and User Management Operational
Purchasing & Licensing Operational
Signup Operational
Automation for Jira Major Outage
Assist ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Feb 27, 2025

Unresolved incident: JSM Chat Automations failing due to Slack Events API issue.

Feb 26, 2025

No incidents reported.

Feb 25, 2025

No incidents reported.

Feb 24, 2025

No incidents reported.

Feb 23, 2025

No incidents reported.

Feb 22, 2025

No incidents reported.

Feb 21, 2025

No incidents reported.

Feb 20, 2025
Resolved - This incident has been resolved.
Feb 20, 14:12 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 20, 14:02 UTC
Identified - The issue has been identified and a fix is being implemented.
Feb 20, 13:31 UTC
Investigating - We're experiencing an elevated level of API errors in Asset services and are currently looking into the issue.
Feb 20, 13:08 UTC
Resolved - The issue with Jira Service Management Assets has been resolved, and the service is now functioning normally.
Feb 20, 09:15 UTC
Update - We are investigating an issue with Jira Service Management Assets that is affecting our Jira Service Management Cloud customers in the European region. We will provide more details within the next hour.
Feb 20, 08:53 UTC
Investigating - We are investigating an issue with JSM Assets that is impacting customers in Jira Service Management Cloud customers in Europe . We will provide more details within the next hour.
Feb 20, 08:23 UTC
Feb 19, 2025

No incidents reported.

Feb 18, 2025

No incidents reported.

Feb 17, 2025

No incidents reported.

Feb 16, 2025

No incidents reported.

Feb 15, 2025

No incidents reported.

Feb 14, 2025

No incidents reported.

Feb 13, 2025
Resolved - This incident has been resolved.
Feb 13, 11:37 UTC
Monitoring - We have identified a fix and we are monitoring the results
Feb 13, 10:24 UTC
Investigating - We are investigating an issue with email processing failing for Jira/Jira Service Management customers. We will update on the progress of the investigation
Feb 13, 09:57 UTC