Jira Service Management Status

All Systems Operational

About This Site

Here we will post updates about Jira Service Management's availability. For status information about other Atlassian products or services, please visit the Atlassian status page.

Jira Service Management Web Operational

Service Portal Operational

Opsgenie Incident Flow Operational

Opsgenie Alert Flow Operational

Opsgenie Incident Flow Operational

Opsgenie Alert Flow Operational

Jira Service Management Email Requests Operational

Authentication and User Management Operational

Purchasing & Licensing Operational

Signup Operational

Automation for Jira Operational

Assist Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Feb 22, 2025

No incidents reported today.

Feb 21, 2025

No incidents reported.

Feb 20, 2025

Elevated API Errors

Resolved - This incident has been resolved.
Feb 20, 14:12 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Feb 20, 14:02 UTC

Identified - The issue has been identified and a fix is being implemented.
Feb 20, 13:31 UTC

Investigating - We're experiencing an elevated level of API errors in Asset services and are currently looking into the issue.
Feb 20, 13:08 UTC

Requests for Jira Service Management Assets are failing in the European region

Resolved - The issue with Jira Service Management Assets has been resolved, and the service is now functioning normally.
Feb 20, 09:15 UTC

Update - We are investigating an issue with Jira Service Management Assets that is affecting our Jira Service Management Cloud customers in the European region. We will provide more details within the next hour.
Feb 20, 08:53 UTC

Investigating - We are investigating an issue with JSM Assets that is impacting customers in Jira Service Management Cloud customers in Europe . We will provide more details within the next hour.
Feb 20, 08:23 UTC

Feb 19, 2025

No incidents reported.

Feb 18, 2025

No incidents reported.

Feb 17, 2025

No incidents reported.

Feb 16, 2025

No incidents reported.

Feb 15, 2025

No incidents reported.

Feb 14, 2025

No incidents reported.

Feb 13, 2025

Email processing failing for Jira/Jira Service Management

Resolved - This incident has been resolved.
Feb 13, 11:37 UTC

Monitoring - We have identified a fix and we are monitoring the results
Feb 13, 10:24 UTC

Investigating - We are investigating an issue with email processing failing for Jira/Jira Service Management customers. We will update on the progress of the investigation
Feb 13, 09:57 UTC

Feb 12, 2025

No incidents reported.

Feb 11, 2025

No incidents reported.

Feb 10, 2025

Jira and Confluence has degraded performance - scoped to Brazil only

Resolved - Between February 10, 2025, at 17:04 UTC and 18:32 UTC, some customers for Jira Work Management, Jira Service Management, Jira, Jira Product Discovery Cloud and Confluence experienced degraded performance and 500 errors.

We found that cloud products in Brazil encountered an internal limit with our cloud service provider. We redistributed traffic to mitigate this issue and are working with our cloud provider to address this issue in the future.

The issue has been resolved and all the services are operating normally.
Feb 10, 19:27 UTC

Update - We are investigating cases of degraded performance for Jira Work Management, Jira Service Management,Jira Cloud and confluence customers. We are currently investigating it and will provide more details within the next hour.
Feb 10, 18:07 UTC

Identified - We are investigating cases of degraded performance for Jira Work Management, Jira Service Management, and Jira Cloud customers. We are currently investigating it and will provide more details within the next 30 minutes.
Feb 10, 17:47 UTC

Feb 9, 2025

No incidents reported.

Feb 8, 2025

No incidents reported.