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Here we will post updates about Jira Service Management's availability. For status information about other Atlassian products or services, please visit the Atlassian status page.

Jira Service Management Web Operational
Service Portal Operational
Opsgenie Incident Flow Operational
Opsgenie Alert Flow Operational
Opsgenie Incident Flow Operational
Opsgenie Alert Flow Operational
Jira Service Management Email Requests Operational
Authentication and User Management Operational
Purchasing & Licensing Operational
Signup Operational
Automation for Jira Operational
Assist Operational
Assets Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Aug 28, 2026

No incidents reported today.

Aug 27, 2026
Issues accessing multiple Atlassian products in some regions
Resolved - On 27 August 2026 UTC, Atlassian products including Jira Cloud, Jira Service Management and Confluence experienced a disruption, and services were unavailable to affected users.

The issue has now been resolved, and the service is operating normally for all affected customers.

A public postmortem for this incident will be made available on this page when our full investigation of the incident has been completed.
Aug 27, 05:16 UTC
Monitoring - The issues relating to loading Jira Cloud, Jira Service Management and Confluence are now in recovery. We'll continue to monitor closely to confirm stability and provide an update within one hour, or sooner as more information becomes available.
Aug 27, 04:51 UTC
Identified - Our teams have identified a possible fix for the issues impacting Jira Cloud, Jira Service Management and Confluence. This is now being rolled out to impacted regions and we will update within one hour, or sooner if further information is available.
Aug 27, 04:33 UTC
Update - We are investigating an issue with accessing products that is impacting Confluence, Jira Cloud and Jira Serivce Management customers.
Our team is urgently investigating this issue and we will provide further details within one hour or sooner if information is available.
Aug 27, 04:25 UTC
Investigating - Our teams have identified this issue is also impacting Jira Service Management. We will update further as soon as possible.
Aug 27, 04:22 UTC
Aug 26, 2026

No incidents reported.

Aug 25, 2026
Notifications are delayed
Resolved - On 25th Aug 2026, some users may have experienced increased latency in email, mobile and slack notifications.

The issue has now been resolved, and the service is operating normally for all customers.
Aug 25, 14:33 UTC
Monitoring - Our teams continue to mitigate the issue and are observing some improvements. We continue to monitor the situation and will take necessary actions until the incident is fully recovered.

We will provide further updates within next two hours, or sooner if we have significant progress to share.
Aug 25, 13:01 UTC
Update - Our teams have taken few corrective measures to mitigate the issue in one of the impacted regions and are observing some improvements. We continue to monitor the situation and will take necessary actions until the incident is fully recovered.

We will provide further updates within next two hours, or sooner if we have significant progress to share.
Aug 25, 10:49 UTC
Update - Our teams have identified the impacted regions and are actively working to mitigate the issue. We will provide further updates within an hour, or sooner if we have significant progress to share.
Aug 25, 09:44 UTC
Investigating - We are actively investigating reports of performance degradation resulting in increased latency for email, mobile, and slack notifications for Jira, JSM and Confluence. Our teams are investigating the issue and more information will be shared within the next 1 hour.
Aug 25, 08:42 UTC
Aug 24, 2026
Degraded performance of Notifications
Resolved - On August 24, 2026, some JIRA, JSM, and Confluence users may have experienced performance degradation resulting in increased latency in email, mobile, and Slack notifications. The issue has been resolved for newly created notifications, and service is operating normally.

There may be older notifications that are being processed, and we expect them to be completed in next few hours.
Aug 24, 23:15 UTC
Identified - We have identified the likely cause of the issue, and our teams are diligently working on a mitigation. Affected users may experience increased latency in email, mobile, and Slack notifications for JIRA, JSM, and Confluence. We will continue to share additional updates here as more information is available.
Aug 24, 21:30 UTC
Update - Our teams have identified three impacted regions, and continue to investigate the increased latency affecting email, mobile, and Slack notifications for JIRA, JSM, and Confluence.
Aug 24, 20:25 UTC
Investigating - We are actively investigating reports of performance degradation resulting in increased latency for email, mobile, and Slack notifications for JIRA, JSM, and Confluence. We will share updates here as more information is available.
Aug 24, 19:22 UTC
Aug 23, 2026

No incidents reported.

Aug 22, 2026

No incidents reported.

Aug 21, 2026

No incidents reported.

Aug 20, 2026

No incidents reported.

Aug 19, 2026

No incidents reported.

Aug 18, 2026

No incidents reported.

Aug 17, 2026

No incidents reported.

Aug 16, 2026

No incidents reported.

Aug 15, 2026

No incidents reported.

Aug 14, 2026

No incidents reported.

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