Monitoring - Jira and JSM customers using Microsoft OAuth for automatic creation of Jira tickets from email were unable to read email. This is now fixed and functional for all new incoming email processing.
The impacted customers during the incident period need to re-authorise the Microsoft mail server to restore and below are the instructions.
To re-authorise an incoming Microsoft mail server:
Login in Jira as Admin
Select > System
Select Mail > Incoming Mail.
Select Edit incoming mail server.
Select re-authorise .
Enter your Microsoft credentials to continue using your Microsoft mail server.
Jun 19, 2026 - 22:46 UTC
The impacted customers during the incident period need to re-authorise the Microsoft mail server to restore and below are the instructions.
To re-authorise an incoming Microsoft mail server:
Login in Jira as Admin
Select > System
Select Mail > Incoming Mail.
Select Edit incoming mail server.
Select re-authorise .
Enter your Microsoft credentials to continue using your Microsoft mail server.
Jun 19, 2026 - 22:46 UTC
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Here we will post updates about Jira Service Management's availability. For status information about other Atlassian products or services, please visit the Atlassian status page.
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