Update - An issue has occurred where JSM Automations within Slack are not currently triggering actions as expected. Slack is aware of this issue and is working through their backlog of events. Atlassian has received a small number of events from this backlog and is monitoring for incoming alerts to be processed. Slack are providing updates on this issue on their status page here: https://slack-status.com/2025-02/d41e4bfd1ccae26a
Feb 27, 2025 - 06:59 UTC
Identified - We are aware of an issue where JSM Automations within Slack are not currently triggering actions as expected.
Slack is aware of this issue and is working through their backlog of events that need to be processed. We are pending Atlassian system events to be processed at this time. Slack are providing updates on this issue on their status page here: https://slack-status.com/2025-02/d41e4bfd1ccae26a
Feb 27, 2025 - 05:16 UTC
Investigating - We are aware of an issue with JSM Automations within Slack are not currently triggering actions as expected. We believe that this is related to a current incident that Slack is experiencing with Events API. Slack is providing updates on this issue on their status page here: https://slack-status.com/2025-02/d41e4bfd1ccae26a
Feb 27, 2025 - 02:15 UTC
Here we will post updates about Jira Service Management's availability. For status information about other Atlassian products or services, please visit the Atlassian status page.
Jira Service Management Web
?
Operational
Service Portal
?
Operational
Opsgenie Incident Flow
Operational
Opsgenie Alert Flow
Operational
Opsgenie Incident Flow
Operational
Opsgenie Alert Flow
Operational
Jira Service Management Email Requests
?
Operational
Resolved -
The issue with Jira Service Management Assets has been resolved, and the service is now functioning normally.
Feb 20, 09:15 UTC
Update -
We are investigating an issue with Jira Service Management Assets that is affecting our Jira Service Management Cloud customers in the European region. We will provide more details within the next hour.
Feb 20, 08:53 UTC
Investigating -
We are investigating an issue with JSM Assets that is impacting customers in Jira Service Management Cloud customers in Europe . We will provide more details within the next hour.
Feb 20, 08:23 UTC
Resolved -
This incident has been resolved.
Feb 13, 11:37 UTC
Monitoring -
We have identified a fix and we are monitoring the results
Feb 13, 10:24 UTC
Investigating -
We are investigating an issue with email processing failing for Jira/Jira Service Management customers. We will update on the progress of the investigation
Feb 13, 09:57 UTC