Jira Service Management Status

All Systems Operational

About This Site

Here we will post updates about Jira Service Management's availability. For status information about other Atlassian products or services, please visit the Atlassian status page.

Jira Service Management Web Operational

Service Portal Operational

Opsgenie Incident Flow Operational

Opsgenie Alert Flow Operational

Opsgenie Incident Flow Operational

Opsgenie Alert Flow Operational

Jira Service Management Email Requests Operational

Authentication and User Management Operational

Purchasing & Licensing Operational

Signup Operational

Automation for Jira Operational

Assist Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jan 22, 2026

No incidents reported today.

Jan 21, 2026

No incidents reported.

Jan 20, 2026

Issue affecting Assets

Resolved - On January 20, 2026, some customers may have experienced performance degradation of Assets. The issue has now been resolved, and the service is operating normally for all affected customers.
Jan 20, 23:09 UTC

Monitoring - The performance degradation of Assets has been resolved, and services are now operating normally for all affected customers. We'll continue to monitor performance closely to confirm stability.
Jan 20, 21:14 UTC

Update - We continue to investigate the issue, and next communication will be issued in 60 minutes, or sooner if a significant milestone is achieved.
Jan 20, 20:08 UTC

Investigating - Impact

Users of the Assets product are experiencing intermittent accessibility issues, resulting in gateway timeouts and internal server errors. These technical disruptions are causing difficulties in performing queries, which may manifest as slow performance or failure to load certain pages, particularly those involving schemas. This issue affects related features that depend on the Assets product, such as specific custom fields and automation processes.

Current Status

The support teams are actively working to diagnose the issue and are focused on identifying the underlying problems causing the disruption. Efforts are ongoing to restore normal service levels and minimize any further inconvenience to users.

Next Steps

The incident team is continuing its investigation to determine the full extent of the impact and to identify effective resolutions. Further communications will be issued in 60 minutes or when significant progress is made.
Jan 20, 19:10 UTC

Jan 19, 2026

No incidents reported.

Jan 18, 2026

No incidents reported.

Jan 17, 2026

No incidents reported.

Jan 16, 2026

No incidents reported.

Jan 15, 2026

No incidents reported.

Jan 14, 2026

No incidents reported.

Jan 13, 2026

No incidents reported.

Jan 12, 2026

No incidents reported.

Jan 11, 2026

No incidents reported.

Jan 10, 2026

No incidents reported.

Jan 9, 2026

No incidents reported.

Jan 8, 2026

No incidents reported.