Atlassian Assist in Jira Service Management is currently unavailable.
Identified - We have identified the likely cause of the issue, and our teams are diligently working on a mitigation. Affected users may experience Atlassian Assist unavailability in JSM.

We will continue to share additional updates here as more information is available.
Feb 26, 2026 - 18:05 UTC
Update - We continue to investigate the issue, and will share an update within next 2 hours or sooner.
Feb 26, 2026 - 16:21 UTC
Update - We are still actively investigating this issue and working to restore Atlassian Assist in Jira Service Management. We will share another update here within the next 2 hours or sooner.
Feb 26, 2026 - 14:25 UTC
Investigating - Atlassian Assist in Jira Service Management is currently unavailable. We are actively investigating the problem. We will share updates here as more information in next 60 mins or sooner.
Feb 26, 2026 - 13:22 UTC

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Here we will post updates about Jira Service Management's availability. For status information about other Atlassian products or services, please visit the Atlassian status page.

Jira Service Management Web Operational
Service Portal Operational
Opsgenie Incident Flow Operational
Opsgenie Alert Flow Operational
Opsgenie Incident Flow Operational
Opsgenie Alert Flow Operational
Jira Service Management Email Requests Operational
Authentication and User Management Operational
Purchasing & Licensing Operational
Signup Operational
Automation for Jira Operational
Assist Major Outage
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Feb 26, 2026

Unresolved incident: Atlassian Assist in Jira Service Management is currently unavailable..

Feb 25, 2026

No incidents reported.

Feb 24, 2026

No incidents reported.

Feb 23, 2026

No incidents reported.

Feb 22, 2026

No incidents reported.

Feb 21, 2026

No incidents reported.

Feb 20, 2026
Degraded performance of Cloud Products when selecting users or teams
Resolved - This issue has been resolved and all services are functional.
Feb 20, 12:26 UTC
Update - We understand that customers using Customer Service Management, Jira, Jira Service Management and Confluence may be experiencing difficulties with user and team selection in certain system and custom fields.

We are continuing to work towards mitigating this issue for all users and products.

We anticipate our next update to be posted within 6 hours or sooner based on significant progress.
Feb 20, 12:26 UTC
Update - We understand that customers using Customer Service Management, Jira, Jira Service Management and Confluence may be experiencing difficulties with user and team selection in certain system and custom fields.

We are continuing to work towards mitigating this issue for all users and products.

We anticipate our next update to be posted within 6 hours or sooner based on significant progress.
Feb 20, 07:13 UTC
Update - Customers using Jira, Jira Service Management and Confluence may be experiencing difficulties with user and team selection in certain system and custom fields.

We are continuing to work towards mitigating this issue for all users and products.

We anticipate our next update to be posted within 6 hours as we continue our investigation.
Feb 20, 04:14 UTC
Identified - Our team has identified components of Jira Service Management that are also impacted by this incident and we have updated our notifications here appropriately.

We anticipate our next update to be posted within 8 hours, as our team continues working with urgency towards mitigation of this issue.

Feb 20, 2026 - 02:52 UTC

Please see prior notifications relating to this incident below:

Update - Several regions have fully recovered, and the team continues to diligently work on full mitigation. Some affected users may experience inability to select users and teams in specified fields on certain sites.

We anticipate next update to be posted in approximately 8 hours.
Feb 19, 2026 - 21:04 UTC

Update - We continue to make progress on full mitigation, and more users should see experience returning to normal. Some affected users may experience inability to select users and teams in specified fields on certain sites.

We will continue to share additional updates here as more information is available.
Feb 19, 2026 - 18:56 UTC

Identified - Mitigation is progressing, and user experience is returning to normal. Some affected users may experience inability to select users and teams in specified fields on certain sites.
Feb 19, 2026 - 17:34 UTC

Update - We have identified the likely cause of the issue, and our teams are diligently working on a mitigation. Affected users may experience inability to select users and teams in specified fields on certain sites.

We will continue to share additional updates here as more information is available.
Feb 19, 2026 - 17:14 UTC

Investigating - We are actively investigating reports of performance degradation affecting the ability to select users and teams in specified fields on certain sites.

We will share updates here as more information is available.
Feb 19, 2026 - 16:44 UTC
Feb 20, 02:52 UTC
Feb 19, 2026

No incidents reported.

Feb 18, 2026

No incidents reported.

Feb 17, 2026

No incidents reported.

Feb 16, 2026

No incidents reported.

Feb 15, 2026

No incidents reported.

Feb 14, 2026

No incidents reported.

Feb 13, 2026

No incidents reported.

Feb 12, 2026

No incidents reported.

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