Jira Service Management Status

All Systems Operational

About This Site

Here we will post updates about Jira Service Management's availability. For status information about other Atlassian products or services, please visit the Atlassian status page.

Jira Service Management Web Operational

Service Portal Operational

Opsgenie Incident Flow Operational

Opsgenie Alert Flow Operational

Opsgenie Incident Flow Operational

Opsgenie Alert Flow Operational

Jira Service Management Email Requests Operational

Authentication and User Management Operational

Purchasing & Licensing Operational

Signup Operational

Automation for Jira Operational

Assist Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Nov 19, 2025

No incidents reported today.

Nov 18, 2025

Customers are receiving message NO SUCH TRACK intermittently when opening Jira issues

Resolved - On November 18, 2025, some Jira Service Management users may have experienced some service disruption. The issue has now been resolved, and the service is operating normally for all affected customers.
Nov 18, 17:29 UTC

Monitoring - Impact

Users of Jira and Jira Service Management are facing intermittent issues when attempting to open Jira issues. They encounter an error message stating No such track. This issue randomly affects the user ability to utilize Jira functionalities.

Current Status

We are seeing some recoveries at the moment. We are actively monitoring to check for re-occurrences. We are also working on establishing a detailed root cause for the incident.

Next Steps

Further updates will be communicated in 60 minutes.
Nov 18, 15:23 UTC

Investigating - We are aware that customers are receiving message NO SUCH TRACK intermittently when opening Jira issues. Our team is investigating this issue and we will share next update in 60 mins if not sooner.
Nov 18, 14:43 UTC

Nov 17, 2025

Some users are unable to send emails from Jira

Resolved - The issue has been resolved. All systems are healthy and fully operational, with no further problems observed in sending emails from Jira.
Nov 17, 11:50 UTC

Monitoring - We were experiencing issues due to timeouts when refreshing OAuth tokens from Microsoft. This affected authentication for some users.

After scaling our internal services, we have observed a reduction in timeout errors with reliability metrics returning to normal.

We apologize for any inconvenience this may have caused.
Nov 15, 21:36 UTC

Update - We are currently experiencing issues due to timeouts when refreshing OAuth tokens from Microsoft. This has impacted authentication for some users.
In the last 30 minutes, we have observed a reduction in timeout errors and signs of recovery.
We apologize for any inconvenience this may have caused and appreciate your patience as we work towards a full resolution. We will continue to keep you updated on our progress.
Nov 15, 21:36 UTC

Identified - We are currently experiencing issues due to timeouts when refreshing OAuth tokens from Microsoft. This has impacted authentication for some users.
In the last 30 minutes, we have observed a reduction in timeout errors and signs of recovery.
We apologize for any inconvenience this may have caused and appreciate your patience as we work towards a full resolution. We will continue to keep you updated on our progress.
Nov 15, 16:29 UTC

Nov 16, 2025

No incidents reported.

Nov 15, 2025

Nov 14, 2025

No incidents reported.

Nov 13, 2025

No incidents reported.

Nov 12, 2025

No incidents reported.

Nov 11, 2025

No incidents reported.

Nov 10, 2025

No incidents reported.

Nov 9, 2025

No incidents reported.

Nov 8, 2025

No incidents reported.

Nov 7, 2025

No incidents reported.

Nov 6, 2025

No incidents reported.

Nov 5, 2025

No incidents reported.