All Systems Operational

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Here we will post updates about Jira Service Management's availability. For status information about other Atlassian products or services, please visit the Atlassian status page.

Jira Service Management Web ? Operational
Service Portal ? Operational
Opsgenie Incident Flow Operational
Opsgenie Alert Flow Operational
Opsgenie Incident Flow Operational
Opsgenie Alert Flow Operational
Jira Service Management Email Requests ? Operational
Authentication and User Management Operational
Purchasing & Licensing Operational
Signup Operational
Automation for Jira Operational
Assist ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Nov 22, 2025

No incidents reported today.

Nov 21, 2025
Multiple Atlassian services experiencing degraded performance
Resolved - The Trello performance degradation has been resolved. Also, some intermittent errors on some of our other products, has also now been resolved.

The issue has now been resolved, and the service is operating normally for all affected customers.
Nov 21, 16:49 UTC
Monitoring - The Trello performance degradation affecting some customers has been resolved.

A subset of customers may have experienced intermittent errors on some of our other products, but these should also now be resolved too.

We'll continue to monitor closely to confirm stability.
Nov 21, 16:14 UTC
Update - Multiple Atlassian services are experiencing degraded performance. We are investigating and will provide an update within the hour.
Nov 21, 15:30 UTC
Investigating - Multiple Atlassian services are seeing outages and we are investigating the same. We shall keep you posted on the progress in 60 minutes, if not sooner
Nov 21, 14:55 UTC
Nov 20, 2025

No incidents reported.

Nov 19, 2025

No incidents reported.

Nov 18, 2025
Customers are receiving message NO SUCH TRACK intermittently when opening Jira issues
Resolved - On November 18, 2025, some Jira Service Management users may have experienced some service disruption. The issue has now been resolved, and the service is operating normally for all affected customers.
Nov 18, 17:29 UTC
Monitoring - Impact

Users of Jira and Jira Service Management are facing intermittent issues when attempting to open Jira issues. They encounter an error message stating No such track. This issue randomly affects the user ability to utilize Jira functionalities.

Current Status

We are seeing some recoveries at the moment. We are actively monitoring to check for re-occurrences. We are also working on establishing a detailed root cause for the incident.

Next Steps

Further updates will be communicated in 60 minutes.
Nov 18, 15:23 UTC
Investigating - We are aware that customers are receiving message NO SUCH TRACK intermittently when opening Jira issues. Our team is investigating this issue and we will share next update in 60 mins if not sooner.
Nov 18, 14:43 UTC
Nov 17, 2025
Some users are unable to send emails from Jira
Resolved - The issue has been resolved. All systems are healthy and fully operational, with no further problems observed in sending emails from Jira.
Nov 17, 11:50 UTC
Monitoring - We were experiencing issues due to timeouts when refreshing OAuth tokens from Microsoft. This affected authentication for some users.

After scaling our internal services, we have observed a reduction in timeout errors with reliability metrics returning to normal.

We apologize for any inconvenience this may have caused.
Nov 15, 21:36 UTC
Update - We are currently experiencing issues due to timeouts when refreshing OAuth tokens from Microsoft. This has impacted authentication for some users.
In the last 30 minutes, we have observed a reduction in timeout errors and signs of recovery.
We apologize for any inconvenience this may have caused and appreciate your patience as we work towards a full resolution. We will continue to keep you updated on our progress.
Nov 15, 21:36 UTC
Identified - We are currently experiencing issues due to timeouts when refreshing OAuth tokens from Microsoft. This has impacted authentication for some users.
In the last 30 minutes, we have observed a reduction in timeout errors and signs of recovery.
We apologize for any inconvenience this may have caused and appreciate your patience as we work towards a full resolution. We will continue to keep you updated on our progress.
Nov 15, 16:29 UTC
Nov 16, 2025

No incidents reported.

Nov 15, 2025
Nov 14, 2025

No incidents reported.

Nov 13, 2025

No incidents reported.

Nov 12, 2025

No incidents reported.

Nov 11, 2025

No incidents reported.

Nov 10, 2025

No incidents reported.

Nov 9, 2025

No incidents reported.

Nov 8, 2025

No incidents reported.

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