Jira Service Management Status

All Systems Operational

About This Site

Here we will post updates about Jira Service Management's availability. For status information about other Atlassian products or services, please visit the Atlassian status page.

Jira Service Management Web Operational

Service Portal Operational

Opsgenie Incident Flow Operational

Opsgenie Alert Flow Operational

Opsgenie Incident Flow Operational

Opsgenie Alert Flow Operational

Jira Service Management Email Requests Operational

Authentication and User Management Operational

Purchasing & Licensing Operational

Signup Operational

Automation for Jira Operational

Assist Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Nov 20, 2024

No incidents reported today.

Nov 19, 2024

No incidents reported.

Nov 18, 2024

No incidents reported.

Nov 17, 2024

No incidents reported.

Nov 16, 2024

No incidents reported.

Nov 15, 2024

No incidents reported.

Nov 14, 2024

No incidents reported.

Nov 13, 2024

No incidents reported.

Nov 12, 2024

No incidents reported.

Nov 11, 2024

No incidents reported.

Nov 10, 2024

No incidents reported.

Nov 9, 2024

No incidents reported.

Nov 8, 2024

No incidents reported.

Nov 7, 2024

No incidents reported.

Nov 6, 2024

Operations functionality on Web UI is slow or unavailable in US region

Resolved - We've noticed that Operations functionality on Jira Service Management Web UI was responding slowly or unavailable in US region between 07:00 PM and 07:35 PM UTC.

Our engineering team has resolved this incident and brought back the Operations functionality up to speed.
Nov 6, 19:00 UTC

Automation logs are not accessible and delayed

Resolved - Between 06/Nov/24 12:00 AM UTC to 06/Nov/24 9:22 AM UTC, we experienced Automation Audit Logs not loading for customers intermittently for Confluence, Jira Service Management, Jira, and Jira Product Discovery. The issue has been resolved and the service is operating normally.
Nov 6, 09:59 UTC

Investigating - We are investigating cases of degraded performance with the Automation logs for Confluence, Jira Service Management, Jira, and Jira Product Discovery Cloud customers. However, automation rule runs are not impacted. We will provide more details within the next hour.
Nov 6, 06:11 UTC

Automation limits are incorrect for some Cloud customers

Resolved - Between 04/Nov/24 11:30 PM UTC to 05/Nov/24 10:47 AM UTC, we experienced problems with the automation limits for some Cloud customers for Jira Work Management, Jira Service Management, and Jira. The issue has been resolved and the service is operating normally.
Nov 6, 08:46 UTC

Investigating - We are investigating issues with incorrectly set automation limits for some customers and will provide updates here soon.
Nov 5, 12:43 UTC