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Here we will post updates about Jira Service Management's availability. For status information about other Atlassian products or services, please visit the Atlassian status page.

Jira Service Management Web Operational
Service Portal Operational
Opsgenie Incident Flow Operational
Opsgenie Alert Flow Operational
Opsgenie Incident Flow Operational
Opsgenie Alert Flow Operational
Jira Service Management Email Requests Operational
Authentication and User Management Operational
Purchasing & Licensing Operational
Signup Operational
Automation for Jira Operational
Assist Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Feb 5, 2026

No incidents reported today.

Feb 4, 2026

No incidents reported.

Feb 3, 2026

No incidents reported.

Feb 2, 2026

No incidents reported.

Feb 1, 2026

No incidents reported.

Jan 31, 2026

No incidents reported.

Jan 30, 2026

No incidents reported.

Jan 29, 2026

No incidents reported.

Jan 28, 2026
Degraded performance of Jira, JPD, and JSM in eu-west-1
Resolved - On Jan 28, 2026, Jira, Jira Product Discovery, and Jira Service Management users in eu-west-1 region may have experienced delays in viewing recently submitted updates on the web page and/or mobile apps. Updates continued to process successfully during the incident.  There are no actions needed from customers.  The issue has now been resolved, and the service is operating normally for all affected customers.
Jan 28, 19:42 UTC
Update - We are continuing to investigate an issue affecting Jira, Jira Product Discovery, and Jira Service Management. Affected users may experience delayed issue data in some experiences, such as issue view.  We will share updates here in one hour or as more information becomes available.
Jan 28, 18:50 UTC
Identified - We are actively investigating an issue affecting Jira, Jira Product Discovery, and Jira Service Management. Affected users may experience delayed issue data in some experiences, such as issue view.  We will share updates here in one hour or as more information becomes available.
Jan 28, 18:12 UTC
Jan 27, 2026
Assets intermittently unavailable
Resolved - Deployment of the fix is completed and services are back to normal.
This issue is resolved.
Jan 27, 11:49 UTC
Identified - The incident has affected the Assets product, leading users encountering intermittent unavailability.
Our team has identified the cause of the issue and deployed fix for the same. We see that the error rate has decreased, and the team is actively monitoring to ensure further stability.

Further updates will follow in 60 minutes or upon significant progress.
Jan 27, 11:33 UTC
Investigating - We understand that some of our customers are facing intermittent issues with Assets. Our team is investigating the issue.
We will update you on the progress within 60 minutes or sooner.
Jan 27, 11:07 UTC
Jan 26, 2026

No incidents reported.

Jan 25, 2026

No incidents reported.

Jan 24, 2026

No incidents reported.

Jan 23, 2026

No incidents reported.

Jan 22, 2026
JSM Asset not loading
Resolved - On January 22, 2026, affected Jira Service Management users may have experienced some service disruption where assets were not loading, affecting their interactions with service management functionality.

The issue has now been resolved, and the service is operating normally for all affected customers.
Jan 22, 16:47 UTC
Monitoring - The issue has been resolved, and services are now operating normally for all affected customers. We'll continue to monitor closely to confirm stability.
Jan 22, 16:32 UTC
Identified - We have identified the cause of the issue, and our teams are diligently working on a mitigation. Affected users may experience issue where assets are not loading, affecting their interactions with service management functionality. We will continue to share additional updates here as more information becomes available.
Jan 22, 15:41 UTC
Investigating - Jira Service Management users are currently experiencing an issue where assets are not loading, affecting their interactions with service management functionality.

We are currently investigating the issue, and the next update will be shared in 60 minutes or sooner
Jan 22, 14:44 UTC
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