Jira Service Management Status

Maintenance Notification for Jira and Confluence Platforms (Singapore and Northern California Only)

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 2025 - 00:00 UTC

Scheduled - Until the end of May 2025, Atlassian plans to perform maintenance on the infrastructure supporting the Jira and Confluence platforms.

This maintenance will result in a temporary service outage for Free edition users located in Singapore and Northern California, with a total duration of no more than 120 minutes per customer. The maintenance will be performed during regular business hours in the specified regions.

To learn more, please refer to this community post https://community.atlassian.com/forums/Announcement-articles/Upcoming-Maintenance-Notification-for-Jira-and-Confluence/ba-p/2973795#M6870
Mar 18, 2025 00:00 - Jun 1, 2025 00:00 UTC

About This Site

Here we will post updates about Jira Service Management's availability. For status information about other Atlassian products or services, please visit the Atlassian status page.

Jira Service Management Web Operational

Service Portal Operational

Opsgenie Incident Flow Operational

Opsgenie Alert Flow Operational

Opsgenie Incident Flow Operational

Opsgenie Alert Flow Operational

Jira Service Management Email Requests Operational

Authentication and User Management Operational

Purchasing & Licensing Operational

Signup Operational

Automation for Jira Operational

Assist Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Apr 8, 2025

Issue viewing assets fields within customer portal view of issues.

Resolved - A fix has been put into place for the issue relating to Assets not appearing correctly in the customer portal. This should now be resolved.
Apr 8, 01:29 UTC

Investigating - We are aware of an issue currently impacting the customer portal view of JSM, where Assets are not appearing correctly. Our team is looking into this issue with urgency and we will provide an update when available.
Apr 8, 00:18 UTC

Apr 7, 2025

No incidents reported.

Apr 6, 2025

No incidents reported.

Apr 5, 2025

No incidents reported.

Apr 4, 2025

Issues accessing Jira and Confluence in some regions

Resolved - We identified a temporary access issue affecting some customers using several Atlassian Cloud products. All affected products are now back online, and no further impacts have been observed. We apologize for any inconvenience this may have caused.
Apr 4, 13:15 UTC

Monitoring - We are aware that some customers experienced access issues with their sites. We identified the root cause and have mitigated the problem. Systems are now stable, and we are monitoring closely to ensure no further issues arise. For those still having trouble accessing their sites, adding /wiki/ to the site URL can serve as a temporary workaround (for example https://site.atlassian.net/wiki/). Further updates will be provided as needed.
Apr 4, 09:54 UTC

Apr 3, 2025

No incidents reported.

Apr 2, 2025

No incidents reported.

Apr 1, 2025

No incidents reported.

Mar 31, 2025

No incidents reported.

Mar 30, 2025

No incidents reported.

Mar 29, 2025

No incidents reported.

Mar 28, 2025

No incidents reported.

Mar 27, 2025

No incidents reported.

Mar 26, 2025

No incidents reported.

Mar 25, 2025

Users receiving a 502 Bad Gateway error when attempting to open JSM Customer Portal

Resolved - We have confirmed that this issue is now resolved.
Mar 25, 05:48 UTC

Monitoring - Our team has now identified the cause of this problem and has reverted a recent change that is expected to have caused this error. Our team is continuing to monitor to ensure resolution of this issue at this time.
Mar 25, 05:34 UTC

Investigating - We are aware of some users currently receiving a 502 Bad Gateway error message when attempting to access their JSM Customer Portals. Our team is currently investigating an an update will be provided when available
Mar 25, 05:06 UTC