Jira Service Management Status

All Systems Operational

About This Site

Here we will post updates about Jira Service Management's availability. For status information about other Atlassian products or services, please visit the Atlassian status page.

Jira Service Management Web Operational

Service Portal Operational

Opsgenie Incident Flow Operational

Opsgenie Alert Flow Operational

Opsgenie Incident Flow Operational

Opsgenie Alert Flow Operational

Jira Service Management Email Requests Operational

Authentication and User Management Operational

Purchasing & Licensing Operational

Signup Operational

Automation for Jira Operational

Assist Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Oct 30, 2024

No incidents reported today.

Oct 29, 2024

Email Requests are not working via custom Microsoft Account

Resolved - Between 2:00 PM UTC and 6:26 PM UTC, we experienced intermittent issues while submitting tickets using a custom Microsoft Account for Jira Service Management. The issue has been resolved, and the service is operating normally. The service is recovering and some customers may experience delays in ticket updates.
Oct 29, 19:03 UTC

Investigating - We are currently investigating an issue where some customers are intermittently unable to create tickets via a custom Microsoft Account. The team is currently investigating the issue.
Oct 29, 15:40 UTC

Issue with Team Fields and User Picker

Resolved - Between 07:30 UTC to 09:X30 UTC, we experienced issues with user mentions for Confluence, and Team fields and User Picker in Jira Service Management, and Jira. The issue has been resolved and the service is operating normally.
Oct 29, 10:25 UTC

Investigating - We are investigating issues with Team Fields, which does not provide existing options to be updated, and also User Picker functionality not working. We will provide updates here soon.
Oct 29, 09:43 UTC

Oct 28, 2024

No incidents reported.

Oct 27, 2024

No incidents reported.

Oct 26, 2024

No incidents reported.

Oct 25, 2024

No incidents reported.

Oct 24, 2024

No incidents reported.

Oct 23, 2024

Tenant provisioning and user management actions - degraded performance

Resolved - Between 2024-10-23, 15:09 UTC and 2024-10-23, 17:06 UTC, we identified an issue that affected tenant provisioning and user management actions at Atlassian Cloud, causing a delay in performing actions related to these two topics.
We have identified the root cause and the issue has been mitigated.
Oct 23, 17:49 UTC

Unable to load JSM customer portals

Resolved - Between 23-Oct 02:20 PM UTC and 23-Oct 02:50 PM UTC, we experienced an issue with customers not being able to access the portal page for Jira Service Management. The issue has been resolved and the service is operating normally. We are still investigating the root cause of this problem.
Oct 23, 17:22 UTC

Unable to attach file to Issue View via drag and drop in JSM projects

Resolved - Between 22-10-2024 10:58 PM UTC and 23-10-2024 01:21 AM UTC, we experienced an issue with users not being able to drag and drop attachments to the Issue View for Jira Service Management.

The issue has been resolved, and the service is operating normally.
Oct 23, 01:59 UTC

Update - We are continuing to monitor for any further issues.
Oct 23, 01:40 UTC

Monitoring - The problem has been identified and resolved.

If you continue to experience this problem, you may need to refresh the page for the fix to take effect.
Oct 23, 01:37 UTC

Investigating - We are currently investigating errors observed when saving comments with attachments impacting Jira Service
Management.

The error appears when the attachment is dragged and dropped into the comment editor.

As a workaround, please use the Media Attach tool in the Editor to upload attachments.

The team is continuing to investigate and will update in the next hour.
Oct 23, 00:01 UTC

Oct 22, 2024

Intermittent 'Too many requests or error' for some Jira customers

Resolved - Between 22-Oct 09:00 AM UTC to 22-Oct 14:18 PM UTC, we experienced intermittent errors for Jira Cloud products. The issue has been resolved and the service is operating normally.
Oct 22, 15:04 UTC

Identified - We continue to work on resolving the intermittent errors for Jira Cloud products. We have identified the root cause and expect full recovery shortly.
Oct 22, 13:57 UTC

Investigating - We are investigating reports of intermittent 'Too many requests or errors' messages showing up for some Jira Cloud customers. Once we identify the root cause, we will provide more details.
Oct 22, 12:58 UTC

Oct 21, 2024

No incidents reported.

Oct 20, 2024

No incidents reported.

Oct 19, 2024

No incidents reported.

Oct 18, 2024

Partial unavailability in AMER region

Resolved - We experienced availability issues limited to a specific instance in AMER, resulting in Jira being temporarily unavailable. The issue began at 18:58 CET and was restored at 19:59 CET. All services are now fully operational
Oct 18, 18:27 UTC

Some admins unable to see some user/group memberships in AdminHub

Resolved - Between 2024-10-18 05:40 UTC-7 to 2024-10-18 08:40 UTC-7, we experienced an outage affecting user/group memberships in AdminHub for Confluence, Jira Work Management, Jira Service Management, Jira, and Guard. The issue has been resolved and the service is operating normally.
Oct 18, 17:38 UTC

Identified - We have received reports of intermittent errors for some Cloud customers, specifically admins who are unable to see group memberships in AdminHub. We have identified the root cause and expect recovery shortly.
Oct 18, 14:09 UTC

Oct 17, 2024

No incidents reported.

Oct 16, 2024

Some customers can't create team-managed projects

Resolved - Between 2300 14 October to 0200 16 October, we experienced an outage affecting Team Managed Project creation for Jira Work Management, Jira Service Management, Jira, and Jira Product Discovery. The issue has been resolved and the service is operating normally.
Oct 16, 03:09 UTC

Investigating - Some customers are getting an error when trying to create team-managed Jira projects (Jira, Jira Work Management, Jira Service Management, Jira Product Discovery).
We are currently investigating this and we will continue to share further updates.
Oct 16, 02:04 UTC