Jira Service Management Status

All Systems Operational

About This Site

Here we will post updates about Jira Service Management's availability. For status information about other Atlassian products or services, please visit the Atlassian status page.

Jira Service Management Web Operational

Service Portal Operational

Opsgenie Incident Flow Operational

Opsgenie Alert Flow Operational

Opsgenie Incident Flow Operational

Opsgenie Alert Flow Operational

Jira Service Management Email Requests Operational

Authentication and User Management Operational

Purchasing & Licensing Operational

Signup Operational

Automation for Jira Operational

Assist Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Nov 12, 2025

No incidents reported today.

Nov 11, 2025

No incidents reported.

Nov 10, 2025

No incidents reported.

Nov 9, 2025

No incidents reported.

Nov 8, 2025

No incidents reported.

Nov 7, 2025

No incidents reported.

Nov 6, 2025

No incidents reported.

Nov 5, 2025

No incidents reported.

Nov 4, 2025

No incidents reported.

Nov 3, 2025

Degraded performance and intermittent errors

Resolved - On November 3, 2025, some Confluence, Jira Service Management, and Jira Cloud users may have experienced performance degradation and errors in the Global Automation UI page. Automation executions were not impacted by this incident. The issue has now been resolved, and the service is operating normally for all affected customers.
Nov 3, 18:08 UTC

Update - We are continuing to investigate the cause of degraded performance and intermittent errors impacting Automations and the Automation UI for some Confluence, Jira Service Management, and Jira Cloud customers. We will provide more details in one hour, if not sooner.
Nov 3, 17:15 UTC

Investigating - We are investigating reports of degraded performance and intermittent errors for some Confluence, Jira Service Management, and Jira Cloud customers. We will provide more details in one hour, if not sooner.
Nov 3, 16:11 UTC

Nov 2, 2025

No incidents reported.

Nov 1, 2025

No incidents reported.

Oct 31, 2025

Automation rule conditions order change is affecting customers

Resolved - Confirmed that the incident has been resolved and the automation rules are executing as expected.
Oct 31, 04:26 UTC

Monitoring - The team has identified the root cause and mitigated the issue. We are closely monitoring the rollout of the mitigation.
Oct 31, 03:40 UTC

Identified - We continue to work on resolving the automation rules issue for Jira and Jira Service Management. We have identified the root cause and are working on mitigating the issue.
Oct 31, 03:07 UTC

Investigating - Jira Service Management and Jira products are currently experiencing an issue with their Automation functionality. Customers may find that some rule conditions within Automation are not functioning as expected. Our team is working diligently to identify the cause and implement a resolution. Updates with further information will be sent in 60 minutes.
Oct 31, 02:12 UTC

Oct 30, 2025

Degraded performance of Atlassian cloud sites for some customers

Resolved - Incident has been resolved.
Oct 30, 02:09 UTC

Update - Working with our infrastructure provider, our team has been able to identify specific CDN hardware changes that were rolling out this week, and are expected to be correlated to the performance issues some customers have seen loading pages in Jira and Confluence in specific countries, including Australia, Japan, Germany, Spain, Brazil and the USA.

Our provider has indicated that this rollout has now been halted indefinitely and the rollout reverted, to restore expected levels of service across all impacted countries.

Our network error logging from browser data shows that this mitigation was successful, and we've now received multiple confirmations from previously impacted customers following this change that services have restored.

We sincerely apologize for any inconvenience this has caused. If you are continuing to experience any issues please reach out to Atlassian Support.
Oct 30, 02:08 UTC

Update - Considering the complexity and intermittent nature of this issue. Atlassian team believes that further investigation of this issue is required and we will reach out to some of the impacted customers for specific information.
Based on the above, we shall be able to provide further update in next 24 hours, if not sooner.
Oct 29, 06:58 UTC

Investigating - We have reports of some users in Australia seeing degraded performance of Atlassian cloud. Our team is investigating this and we shall keep you informed in next 60 minutes or sooner.
Oct 29, 06:47 UTC

Oct 29, 2025