Update - Our teams have taken corrective steps to mitigate the issue and are observing some improvements. We continue to monitor the situation and will take necessary actions until the incident is fully recovered.
Oct 01, 2026 - 04:03 UTC
Oct 01, 2026 - 04:03 UTC
Identified - Our teams have identified the root cause of this incident and is now actively working on mitigating the issue. We will provide further updates within an hour or sooner if we have any significant progress to share.
Oct 01, 2026 - 03:47 UTC
Oct 01, 2026 - 03:47 UTC
Investigating - Job processing and job scheduling is degraded, which is affecting scheduled and asynchronous work across several products, including Jira, Confluence and Bitbucket Cloud.
Affected users may see delayed or missing job execution, including delayed email-to-ticket processing and schedules that do not run as expected.
Oct 01, 2026 - 02:55 UTC
Affected users may see delayed or missing job execution, including delayed email-to-ticket processing and schedules that do not run as expected.
Oct 01, 2026 - 02:55 UTC
About This Site
Here we will post updates about Jira Service Management's availability. For status information about other Atlassian products or services, please visit the Atlassian status page.
Jira Service Management Web
Operational
Service Portal
Operational
Opsgenie Incident Flow
Operational
Opsgenie Alert Flow
Operational
Opsgenie Incident Flow
Operational
Opsgenie Alert Flow
Operational
Jira Service Management Email Requests
Partial Outage
Authentication and User Management
Operational
Purchasing & Licensing
Operational
Signup
Operational
Automation for Jira
Operational
Assist
Operational
Assets
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance