Jira Service Management Status

All Systems Operational

About This Site

Here we will post updates about Jira Service Management's availability. For status information about other Atlassian products or services, please visit the Atlassian status page.

Jira Service Management Web Operational

Service Portal Operational

Opsgenie Incident Flow Operational

Opsgenie Alert Flow Operational

Opsgenie Incident Flow Operational

Opsgenie Alert Flow Operational

Jira Service Management Email Requests Operational

Authentication and User Management Operational

Purchasing & Licensing Operational

Signup Operational

Automation for Jira Operational

Assist Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

May 28, 2026

No incidents reported today.

May 27, 2026

No incidents reported.

May 26, 2026

No incidents reported.

May 25, 2026

No incidents reported.

May 24, 2026

No incidents reported.

May 23, 2026

No incidents reported.

May 22, 2026

No incidents reported.

May 21, 2026

No incidents reported.

May 20, 2026

No incidents reported.

May 19, 2026

No incidents reported.

May 18, 2026

No incidents reported.

May 17, 2026

No incidents reported.

May 16, 2026

No incidents reported.

May 15, 2026

No incidents reported.

May 14, 2026

Excessive notifications being received by some Jira Service Management users

Resolved - This incident has been resolved.

During the incident window, some customers using Atlassian Assist experienced excessive notifications as our team replayed delayed events caused by this prior incident:
https://jira-service-management.status.atlassian.com/incidents/v307yb60q5g7

Our engineering team identified and addressed the issue. All services have fully recovered, and notification delivery is operating normally. No data loss occurred as a result of this incident.

We apologize for the disruption and any confusion caused by the excessive notifications.
May 14, 09:41 UTC

Update - Some of the users continue to experience an excessive number of notifications arriving from JSM (Assist) as our team replays delayed events experienced in this prior incident:

https://jira-service-management.status.atlassian.com/incidents/v307yb60q5g7

At this time we expect that these notifications will be arriving for the next few hours, until the recovery of the delayed events are processed which is taking longer than expected (ETA approx. 4 hours). We will provide further updates within 6 hours or sooner if the recovery occurs.
May 14, 03:52 UTC

Investigating - We are aware that some users are experiencing an excessive number of notifications arriving from Jira Service Management (Assist) as our team replays delayed events experienced in this prior incident:

https://jira-service-management.status.atlassian.com/incidents/v307yb60q5g7

At this time we expect that the vast majority of these notifications will be arriving within the next two hours.
We will provide further update at that time or sooner if further information becomes available.
May 14, 01:15 UTC

Users experiencing issues accessing multiple Atlassian products

Postmortem - Read details
May 19, 19:06 UTC

Resolved - All products and services impacted by this incident should now be fully recovered, and this incident is resolved.
May 14, 06:48 UTC

Update - We are approaching full system recovery at this time, and are performing final confirmations that services are restored.
May 14, 06:41 UTC

Update - We are now able to see recovery for all impacted products, and users should be able to access their products as expected.

Our team is continuing to monitor all products and services to ensure there is no further impact, and we will provide further update when this has been validated and the incident is closed.
May 14, 06:40 UTC

Monitoring - Our team has implemented a mitigation for this issue and we are now seeing recovery across Atlassian products.
We will continue to monitor this issue for any ongoing concerns, and provide further updates here within an hour as we are able to confirm a full recovery has taken place.
May 14, 05:43 UTC

Update - Our team has identified the root cause of this issue and is now actively working on mitigating the issue with accessing Atlassian products.

At this time, Atlassian customers should also be able to once again raise support requests with our team.

We will provide further update within an hour as we are able to progress mitigating this issue.
May 14, 05:34 UTC

Update - It is likely if you are experiencing any issues relating to logging in or accessing Atlassian products at this time it is likely due to this ongoing incident.

We are continuing to receive reports about expanded product impact resulting from this incident.

While our team continues to investigate the issue with urgency, we will continue to provide further updates here with additional information.

We will provide further update within one hour, or sooner as further information becomes available.
May 14, 05:24 UTC

Identified - Further confirmations of impacted products have now been added to the incident.

Our team is investigating the issue with urgency and we will provide further update as soon as it becomes available.
May 14, 05:11 UTC

Investigating - We are aware that the current issues with accessing Atlassian products are impacting additional products. We have now expanded the impact of the incident to cover the known impacted products at this time.
We will provide further update within one hour or sooner as information is available.
May 14, 05:03 UTC