JSM apps using user impersonation on JSM Customers impacted by a change

Incident Report for Jira Service Management

Resolved

A change was rolled out to production 5 hours ago to mitigate a security risk which had the unintended consequence of disallowing apps from impersonating JSM Customers.

This change has since been rolled back and impact is resolved now.

For Partners:
This incident is limited to Atlassian apps which use the Connect app framework.

Posted Sep 13, 2024 - 11:15 UTC