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Between 2022-07-27 10:00 UTC to 2022-07-28 14:56 UTC, we experienced import configuration errors for Jira Service Management Insight. The issue has been resolved and the service is operating normally.
Posted Jul 29, 2022 - 06:20 UTC
Monitoring
We have identified the root cause of the configuration import errors and have mitigated the problem. We are now monitoring closely.
Posted Jul 28, 2022 - 15:08 UTC
Identified
We continue to work on resolving the failing configuration import for Jira Service Management Insight. We have identified the root cause and expect recovery shortly.
Posted Jul 28, 2022 - 13:39 UTC
Investigating
We are investigating reports of errors when importing configuration for Jira Service Management Cloud - Insight customers. We will provide more details once we identify the root cause.
Posted Jul 28, 2022 - 11:57 UTC
This incident affected: Jira Service Management Web.
