Organization administrators can now receive personalized incident information in Atlassian Administration. Subscribe to System Health (currently in Beta) to receive notifications if a reliability incident affects your organization.
Get webhook notifications whenever Jira Service Management creates an incident, updates an incident, resolves an incident or changes a component status.
This incident has been resolved. Apologies for invalid update sent a moment ago, it was related to another incident.
Posted May 15, 2023 - 14:26 UTC
Identified
We have identified and continue to work on resolving the issue create problems for Jira Service Management. In specific situations, in JSM projects, when creating issue via Global Issue Create dialog, configured rich text fields might not be rendered. Moreover created issues won't have default values stored for such rich text fields.
We have identified the root cause and expect recovery shortly.
