Some users are unable to send emails from Jira
Incident
Report for Jira Service Management
Resolved
The issue has been resolved. All systems are healthy and fully operational, with no further problems observed in sending emails from Jira.
Monitoring
We were experiencing issues due to timeouts when refreshing OAuth tokens from Microsoft. This affected authentication for some users.
After scaling our internal services, we have observed a reduction in timeout errors with reliability metrics returning to normal.
We apologize for any inconvenience this may have caused.
After scaling our internal services, we have observed a reduction in timeout errors with reliability metrics returning to normal.
We apologize for any inconvenience this may have caused.
Update
We are currently experiencing issues due to timeouts when refreshing OAuth tokens from Microsoft. This has impacted authentication for some users.
In the last 30 minutes, we have observed a reduction in timeout errors and signs of recovery.
We apologize for any inconvenience this may have caused and appreciate your patience as we work towards a full resolution. We will continue to keep you updated on our progress.
In the last 30 minutes, we have observed a reduction in timeout errors and signs of recovery.
We apologize for any inconvenience this may have caused and appreciate your patience as we work towards a full resolution. We will continue to keep you updated on our progress.
Identified
We are currently experiencing issues due to timeouts when refreshing OAuth tokens from Microsoft. This has impacted authentication for some users.
In the last 30 minutes, we have observed a reduction in timeout errors and signs of recovery.
We apologize for any inconvenience this may have caused and appreciate your patience as we work towards a full resolution. We will continue to keep you updated on our progress.
In the last 30 minutes, we have observed a reduction in timeout errors and signs of recovery.
We apologize for any inconvenience this may have caused and appreciate your patience as we work towards a full resolution. We will continue to keep you updated on our progress.
This incident affected: Jira Service Management Web, Service Portal, Opsgenie Incident Flow, Opsgenie Alert Flow, Opsgenie Incident Flow, Opsgenie Alert Flow, Jira Service Management Email Requests, Authentication and User Management, Purchasing & Licensing, Signup, Automation for Jira, and Assist.