Issues accessing multiple Atlassian products in some regions
Incident
Report for Jira Service Management
Resolved
On 27 August 2026 UTC, Atlassian products including Jira Cloud, Jira Service Management and Confluence experienced a disruption, and services were unavailable to affected users.
The issue has now been resolved, and the service is operating normally for all affected customers.
A public postmortem for this incident will be made available on this page when our full investigation of the incident has been completed.
The issue has now been resolved, and the service is operating normally for all affected customers.
A public postmortem for this incident will be made available on this page when our full investigation of the incident has been completed.
Monitoring
The issues relating to loading Jira Cloud, Jira Service Management and Confluence are now in recovery. We'll continue to monitor closely to confirm stability and provide an update within one hour, or sooner as more information becomes available.
Identified
Our teams have identified a possible fix for the issues impacting Jira Cloud, Jira Service Management and Confluence. This is now being rolled out to impacted regions and we will update within one hour, or sooner if further information is available.
Update
We are investigating an issue with accessing products that is impacting Confluence, Jira Cloud and Jira Serivce Management customers.
Our team is urgently investigating this issue and we will provide further details within one hour or sooner if information is available.
Our team is urgently investigating this issue and we will provide further details within one hour or sooner if information is available.
Investigating
Our teams have identified this issue is also impacting Jira Service Management. We will update further as soon as possible.
This incident affected: Jira Service Management Web, Service Portal, Opsgenie Incident Flow, Opsgenie Alert Flow, Opsgenie Incident Flow, Opsgenie Alert Flow, Jira Service Management Email Requests, Authentication and User Management, Purchasing & Licensing, Signup, Automation for Jira, Assist, and Assets.