Degraded Performance in JIRA and Confluence Cloud

Incident Report for Jira Service Management

Resolved

Between 22:25 UTC to 23:26 UTC, we encountered a problem with degraded performance for JIRA Software, JIRA Service Management, JIRA Work Management Cloud and Confluence customers. This impacting unable to access boards , projects , issues and Confluence content. We have mitigated and identified the root cause. The service is now operating normally.
Posted 2 years ago. Nov 09, 2023 - 02:41 UTC

Update

Between 22:25 UTC to 23:26 UTC, we encountered a problem with degraded performance for JIRA Software, JIRA Service Management, JIRA Work Management Cloud and Confluence customers. We have mitigated and identified the root cause. The service is now operating normally.
Posted 2 years ago. Nov 09, 2023 - 02:39 UTC

Update

The issue has been mitigated. We are currently working on identifying the root cause of this incident, and we will provide updates within the next hour.
Posted 2 years ago. Nov 09, 2023 - 01:11 UTC

Investigating

We are investigating cases of degraded performance for JIRA Software , JIRA Service Management , JIRA Work Management and Confluence Cloud customers. We will provide more details within the next hour.
Posted 2 years ago. Nov 09, 2023 - 00:07 UTC
This incident affected: Jira Service Management Web.