Customers are receiving message NO SUCH TRACK intermittently when opening Jira issues
Incident
Report for Jira Service Management
Resolved
On November 18, 2025, some Jira Service Management users may have experienced some service disruption. The issue has now been resolved, and the service is operating normally for all affected customers.
Monitoring
Impact
Users of Jira and Jira Service Management are facing intermittent issues when attempting to open Jira issues. They encounter an error message stating No such track. This issue randomly affects the user ability to utilize Jira functionalities.
Current Status
We are seeing some recoveries at the moment. We are actively monitoring to check for re-occurrences. We are also working on establishing a detailed root cause for the incident.
Next Steps
Further updates will be communicated in 60 minutes.
Users of Jira and Jira Service Management are facing intermittent issues when attempting to open Jira issues. They encounter an error message stating No such track. This issue randomly affects the user ability to utilize Jira functionalities.
Current Status
We are seeing some recoveries at the moment. We are actively monitoring to check for re-occurrences. We are also working on establishing a detailed root cause for the incident.
Next Steps
Further updates will be communicated in 60 minutes.
Investigating
We are aware that customers are receiving message NO SUCH TRACK intermittently when opening Jira issues. Our team is investigating this issue and we will share next update in 60 mins if not sooner.
This incident affected: Jira Service Management Web, Service Portal, Opsgenie Incident Flow, Opsgenie Alert Flow, Opsgenie Incident Flow, Opsgenie Alert Flow, Jira Service Management Email Requests, Authentication and User Management, Purchasing & Licensing, Signup, Automation for Jira, and Assist.