HOT-106056 Atlassian Intelligence functionally completely down

Incident Report for Jira Service Management

Resolved

Between 13:40 UTC to 15:30 UTC, we experienced an outage in all Atlassian Intelligence features for Confluence, Jira Service Management, Jira Software, Trello, Atlassian Bitbucket, and Atlas. The issue has been resolved and the service is operating normally.

Posted 2 years ago. Nov 08, 2023 - 15:46 UTC

Identified

We continue to work on resolving the outage affecting Atlassian Intelligence related features for Confluence, Jira Service Management, Jira Software, Trello, Atlassian Bitbucket, and Atlas. We have identified the root cause and expect recovery shortly.

Posted 2 years ago. Nov 08, 2023 - 14:57 UTC

Investigating

We are investigating an issue with Atlassian Intelligence that is impacting some Confluence, Jira Service Management, and Jira Software Cloud customers. We will provide more details within the next hour.

Posted 2 years ago. Nov 08, 2023 - 14:33 UTC