Users receiving a 502 Bad Gateway error when attempting to open JSM Customer Portal

Incident Report for Jira Service Management

Resolved

We have confirmed that this issue is now resolved.

Posted Mar 25, 2025 - 05:48 UTC

Monitoring

Our team has now identified the cause of this problem and has reverted a recent change that is expected to have caused this error. Our team is continuing to monitor to ensure resolution of this issue at this time.

Posted Mar 25, 2025 - 05:34 UTC

Investigating

We are aware of some users currently receiving a 502 Bad Gateway error message when attempting to access their JSM Customer Portals. Our team is currently investigating an an update will be provided when available

Posted Mar 25, 2025 - 05:06 UTC

This incident affected: Jira Service Management Web.