Organization administrators can now receive personalized incident information in Atlassian Administration. Subscribe to System Health (currently in Beta) to receive notifications if a reliability incident affects your organization.
Get webhook notifications whenever Jira Service Management creates an incident, updates an incident, resolves an incident or changes a component status.
We have confirmed that this issue is now resolved.
Posted Mar 25, 2025 - 05:48 UTC
Monitoring
Our team has now identified the cause of this problem and has reverted a recent change that is expected to have caused this error. Our team is continuing to monitor to ensure resolution of this issue at this time.
Posted Mar 25, 2025 - 05:34 UTC
Investigating
We are aware of some users currently receiving a 502 Bad Gateway error message when attempting to access their JSM Customer Portals. Our team is currently investigating an an update will be provided when available
Posted Mar 25, 2025 - 05:06 UTC
This incident affected: Jira Service Management Web.
