Users receiving a 502 Bad Gateway error when attempting to open JSM Customer Portal

Incident Report for Jira Service Management

Resolved

We have confirmed that this issue is now resolved.

Posted 8 days ago. Mar 25, 2025 - 05:48 UTC

Monitoring

Our team has now identified the cause of this problem and has reverted a recent change that is expected to have caused this error. Our team is continuing to monitor to ensure resolution of this issue at this time.

Posted 8 days ago. Mar 25, 2025 - 05:34 UTC

Investigating

We are aware of some users currently receiving a 502 Bad Gateway error message when attempting to access their JSM Customer Portals. Our team is currently investigating an an update will be provided when available

Posted 8 days ago. Mar 25, 2025 - 05:06 UTC

This incident affected: Jira Service Management Web.