Smart values not replaced in Automation rules with Send web request action

Incident Report for Jira Service Management

Resolved

Between 11:28:00 UTC on 22/Dec/24 to 16:41:00 UTC on 23/Dec/24, we experienced a problem when running Automation rules for Confluence, Jira Service Management, and Jira that prevented rules that contained a Send Web Request action with Smart Values from completing successfully. The issue has been resolved and the service is operating normally.

Posted 3 months ago. Dec 23, 2024 - 16:27 UTC

Investigating

We are investigating reports of intermittent errors for some Confluence, Jira Service Management, and Jira Cloud customers. We will provide more details once we identify the root cause.

Posted 3 months ago. Dec 23, 2024 - 14:22 UTC

This incident affected: Automation for Jira.