Jira Loading slow / Inaccessible with 5XX errors

Incident Report for Jira Service Management

Resolved

Between 09:00 UTC and 09:51 UTC, we experienced degraded performance for some Jira Service Management and Jira customers. The issue has been resolved, and the service is operating normally.

Posted 4 months ago. Dec 03, 2024 - 12:33 UTC

Monitoring

We have taken action to mitigate this issue and we will continue to monitor for the next hour before marking the incident as resolved.

Posted 4 months ago. Dec 03, 2024 - 11:52 UTC

Investigating

We are investigating cases of degraded performance for some Jira Service Management and Jira Cloud customers in the EMEA region. We will provide more details within the next hour.

Posted 4 months ago. Dec 03, 2024 - 11:04 UTC