Experiencing delays in adding Customers to service projects
Incident Report for Jira Service Management
We are pleased to say that the issue has been resolved and the service is operating normally.
Posted Aug 18, 2023 - 12:37 UTC
We mitigated the issue and the functionality is fully restored.

We are now monitoring this, but If you believe the issue has not been resolved, please don't hesitate to get in touch with Atlassian Support at https://support.atlassian.com/contact/.
Posted Aug 17, 2023 - 20:34 UTC
Our data processing infrastructure is running behind which is causing delays for new accounts to be available for search. No data has been lost and the system should be caught up shortly.
Posted Aug 17, 2023 - 17:58 UTC
We are continuing to work on a fix for this issue.
Posted Aug 17, 2023 - 15:04 UTC
We are investigating cases of degraded performance causing delays in adding Customers to service projects in Jira Service Management Cloud. We will provide more details within the next hours.
Posted Aug 17, 2023 - 13:12 UTC
This incident affected: Authentication and User Management.