Degraded performance of Cloud Products when selecting users or teams
Incident
Report for Jira Service Management
Resolved
This issue has been resolved and all services are functional.
Update
We understand that customers using Customer Service Management, Jira, Jira Service Management and Confluence may be experiencing difficulties with user and team selection in certain system and custom fields.
We are continuing to work towards mitigating this issue for all users and products.
We anticipate our next update to be posted within 6 hours or sooner based on significant progress.
We are continuing to work towards mitigating this issue for all users and products.
We anticipate our next update to be posted within 6 hours or sooner based on significant progress.
Update
We understand that customers using Customer Service Management, Jira, Jira Service Management and Confluence may be experiencing difficulties with user and team selection in certain system and custom fields.
We are continuing to work towards mitigating this issue for all users and products.
We anticipate our next update to be posted within 6 hours or sooner based on significant progress.
We are continuing to work towards mitigating this issue for all users and products.
We anticipate our next update to be posted within 6 hours or sooner based on significant progress.
Update
Customers using Jira, Jira Service Management and Confluence may be experiencing difficulties with user and team selection in certain system and custom fields.
We are continuing to work towards mitigating this issue for all users and products.
We anticipate our next update to be posted within 6 hours as we continue our investigation.
We are continuing to work towards mitigating this issue for all users and products.
We anticipate our next update to be posted within 6 hours as we continue our investigation.
Identified
Our team has identified components of Jira Service Management that are also impacted by this incident and we have updated our notifications here appropriately.
We anticipate our next update to be posted within 8 hours, as our team continues working with urgency towards mitigation of this issue.
Feb 20, 2026 - 02:52 UTC
Please see prior notifications relating to this incident below:
Update - Several regions have fully recovered, and the team continues to diligently work on full mitigation. Some affected users may experience inability to select users and teams in specified fields on certain sites.
We anticipate next update to be posted in approximately 8 hours.
Feb 19, 2026 - 21:04 UTC
Update - We continue to make progress on full mitigation, and more users should see experience returning to normal. Some affected users may experience inability to select users and teams in specified fields on certain sites.
We will continue to share additional updates here as more information is available.
Feb 19, 2026 - 18:56 UTC
Identified - Mitigation is progressing, and user experience is returning to normal. Some affected users may experience inability to select users and teams in specified fields on certain sites.
Feb 19, 2026 - 17:34 UTC
Update - We have identified the likely cause of the issue, and our teams are diligently working on a mitigation. Affected users may experience inability to select users and teams in specified fields on certain sites.
We will continue to share additional updates here as more information is available.
Feb 19, 2026 - 17:14 UTC
Investigating - We are actively investigating reports of performance degradation affecting the ability to select users and teams in specified fields on certain sites.
We will share updates here as more information is available.
Feb 19, 2026 - 16:44 UTC
We anticipate our next update to be posted within 8 hours, as our team continues working with urgency towards mitigation of this issue.
Feb 20, 2026 - 02:52 UTC
Please see prior notifications relating to this incident below:
Update - Several regions have fully recovered, and the team continues to diligently work on full mitigation. Some affected users may experience inability to select users and teams in specified fields on certain sites.
We anticipate next update to be posted in approximately 8 hours.
Feb 19, 2026 - 21:04 UTC
Update - We continue to make progress on full mitigation, and more users should see experience returning to normal. Some affected users may experience inability to select users and teams in specified fields on certain sites.
We will continue to share additional updates here as more information is available.
Feb 19, 2026 - 18:56 UTC
Identified - Mitigation is progressing, and user experience is returning to normal. Some affected users may experience inability to select users and teams in specified fields on certain sites.
Feb 19, 2026 - 17:34 UTC
Update - We have identified the likely cause of the issue, and our teams are diligently working on a mitigation. Affected users may experience inability to select users and teams in specified fields on certain sites.
We will continue to share additional updates here as more information is available.
Feb 19, 2026 - 17:14 UTC
Investigating - We are actively investigating reports of performance degradation affecting the ability to select users and teams in specified fields on certain sites.
We will share updates here as more information is available.
Feb 19, 2026 - 16:44 UTC
This incident affected: Jira Service Management Web, Service Portal, Opsgenie Incident Flow, Opsgenie Alert Flow, Opsgenie Incident Flow, Opsgenie Alert Flow, Jira Service Management Email Requests, Authentication and User Management, Purchasing & Licensing, Signup, Automation for Jira, and Assist.