Disrupted Automation for Jira triggers not running for some customers
Incident
Report for Jira Service Management
Resolved
Rerunning the remaining Automation for Jira rules that failed for affected customers is complete.
This update resolves the issue.
This update resolves the issue.
Update
We have replayed about 7 hours of historical events for affected customers to rerun Automation for Jira rules that previously failed. This covers most of the APAC business hours.
Based on customer feedback, our team continues monitoring the situation and plans to complete rerunning the remaining Automation for Jira rules that failed earlier.
We will provide the next update once replaying the historical events is complete.
Based on customer feedback, our team continues monitoring the situation and plans to complete rerunning the remaining Automation for Jira rules that failed earlier.
We will provide the next update once replaying the historical events is complete.
Update
We are currently replaying historical events for affected customers to rerun Automation for Jira rules that failed to execute earlier. Our teams are closely monitoring the results of this replay to confirm that all affected automations are running as expected.
We will provide the next update in about two hours or sooner.
We will provide the next update in about two hours or sooner.
Monitoring
Issue has been fixed for all new events - we are waiting for confirmation from some customers when they come online.
Customers using Jira and Jira Service Management in Asia Pacific and South East regions had faced issues with Automation for Jira. Other regions not impacted.
During Asia Pacific hours tomorrow, the team plans to replay historical events.
Team will continue monitoring. Next update will tomorrow.
Customers using Jira and Jira Service Management in Asia Pacific and South East regions had faced issues with Automation for Jira. Other regions not impacted.
During Asia Pacific hours tomorrow, the team plans to replay historical events.
Team will continue monitoring. Next update will tomorrow.
Update
Some automation rules using specific triggers failed to execute, causing rules to appear unresponsive. Customers using Jira and Jira Service Management in Asia Pacific and South East regions have faced issues with Automation for Jira. Other regions are not impacted.
The cause has been identified, and the team is actively working on restoring the operations back to normal as soon as possible.
Workaround to manage critical rules, disable and re-enable each automation rule. This triggers the rule and must be done for every critical rule.
We will provide the next update in about two hours or sooner.
The cause has been identified, and the team is actively working on restoring the operations back to normal as soon as possible.
Workaround to manage critical rules, disable and re-enable each automation rule. This triggers the rule and must be done for every critical rule.
We will provide the next update in about two hours or sooner.
Update
Customers using Jira and Jira Service Management in Asia Pacific and South East regions have faced issues with Automation for Jira. Other regions are not impacted.
Some automation rules using specific triggers failed to execute, causing rules to appear unresponsive.
We have identified the cause and we continue working on restoring the operations back to normal as soon as possible.
In the meantime, workaround to manage business critical rules is to disable and then re-enable each automation rule. This action triggers the rule and must be done for every critical rule.
We will provide the next update in about two hours or sooner.
Some automation rules using specific triggers failed to execute, causing rules to appear unresponsive.
We have identified the cause and we continue working on restoring the operations back to normal as soon as possible.
In the meantime, workaround to manage business critical rules is to disable and then re-enable each automation rule. This action triggers the rule and must be done for every critical rule.
We will provide the next update in about two hours or sooner.
Update
Our engineers are continuing work toward the resolution of the incident impacting Automation for Jira. There are no new updates to share at this time. We will provide the next update within 2 hours.
Identified
We have identified the cause of the issue, and our teams are diligently working on a mitigation. We will continue to share additional updates here as more information becomes available.
Investigating
We are investigating an incident impacting Automation for Jira across Jira and Jira Service Management. Some automation rules that use specific triggers may fail to execute. Our team is working to identify the cause and restore normal service. We will provide the next update within 60 minutes.
This incident affected: Jira Service Management Web, Service Portal, Opsgenie Incident Flow, Opsgenie Alert Flow, Opsgenie Incident Flow, Opsgenie Alert Flow, Jira Service Management Email Requests, Authentication and User Management, Purchasing & Licensing, Signup, Automation for Jira, and Assist.