Degraded Performance for JIRA and JSM
Incident
Report for Jira Service Management
Resolved
Between 28 July 2024, 23:00 UTC, and 29 July 2024, 10:22 UTC, some customers experienced performance degradation issues for Jira and JSM. The root cause was a problem with the propagation of configuration in our system during the migration of one of the database instances hosting your Jira cloud site. This caused the Jira application not to correctly balance load against database nodes within the database cluster, leading to CPU saturation of the database. We have deployed a fix to mitigate the issue and have verified that the services have recovered. The conditions that cause the bug have been addressed and we're actively working on a permanent fix. The issue has been resolved and the service is operating normally.
Monitoring
We have identified the root cause of the performance degradation and have mitigated the problem. We are now monitoring this closely.
Update
We continue to work on resolving the performance degradation for Jira and JSM. We have identified the root cause and recovery is complete for most sites. We will provide more details within the next hour.
Identified
We continue to work on resolving the performance degradation for Jira and JSM. We have identified the root cause and expect recovery for most of the sites. We will provide more details within the next hour.
Investigating
We are investigating cases of degraded performance for Jira and JSM Cloud customers. We will provide more details within the next hour.