Multiple Atlassian services experiencing degraded performance

Incident Report for Jira Service Management

Resolved

The Trello performance degradation has been resolved. Also, some intermittent errors on some of our other products, has also now been resolved.

The issue has now been resolved, and the service is operating normally for all affected customers.
Posted Nov 21, 2025 - 16:49 UTC

Monitoring

The Trello performance degradation affecting some customers has been resolved.

A subset of customers may have experienced intermittent errors on some of our other products, but these should also now be resolved too.

We'll continue to monitor closely to confirm stability.
Posted Nov 21, 2025 - 16:14 UTC

Update

Multiple Atlassian services are experiencing degraded performance. We are investigating and will provide an update within the hour.
Posted Nov 21, 2025 - 15:30 UTC

Investigating

Multiple Atlassian services are seeing outages and we are investigating the same. We shall keep you posted on the progress in 60 minutes, if not sooner
Posted Nov 21, 2025 - 14:55 UTC
This incident affected: Jira Service Management Web, Service Portal, Opsgenie Incident Flow, Opsgenie Alert Flow, Opsgenie Incident Flow, Opsgenie Alert Flow, Jira Service Management Email Requests, Authentication and User Management, Purchasing & Licensing, Signup, Automation for Jira, and Assist.