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Between 12:57 AM UTC to 05:07 AM UTC, some customers experienced being redirected to the projects list page or the JSM chat configuration page for Jira Service Management, Jira, and Atlassian Developer. The root cause was a change to front end code to introduce new routing rules for JSM chat. These rules conflicted with rules created for Connect app configuration, and this caused request to app configuration to be routed to the incorrect page. We have deployed a fix to mitigate the issue and have verified that the services have recovered. The conditions that cause the bug have been addressed and we're actively working on a permanent fix. The issue has been resolved and the service is operating normally.
Posted Jul 22, 2024 - 05:41 UTC
Monitoring
We have identified the root cause of the problem that was causing clicks on application configuration to be redirected to either the projects list or the JSM Chat configuration page and have mitigated the problem. We are now monitoring closely.
Posted Jul 22, 2024 - 05:13 UTC
Identified
We continue to work on resolving the issue affecting clicking on application configuration for Jira Service Management, Jira, and Atlassian Developer. We have identified that it also impacts Jira Service Management and are reviewing the fix, service should be restored shortly.
Posted Jul 22, 2024 - 02:09 UTC
This incident affected: Jira Service Management Web.
