Between 00:13 UTC to 10:00 UTC, on 21st March, we experienced provisioning failures for Jira Service Management. During this time, customers were unable to add/update their Assets in JSM. The issue has been resolved and the service is operating normally.
Posted 12 days ago. Mar 21, 2025 - 10:55 UTC
Update
We are aware of some customers having a degraded experience when attempting to upgrade or adding new Assets to JSM products. Our team is currently investigating this issue and will post new updates as they become available.
Posted 12 days ago. Mar 21, 2025 - 06:19 UTC
Investigating
We are aware of some customers having a slower than expected experience when attempting to upgrade or activate JSM products. Our team is investigating this issue.
Posted 12 days ago. Mar 21, 2025 - 02:05 UTC
This incident affected: Jira Service Management Web, Service Portal, Opsgenie Incident Flow, Opsgenie Alert Flow, Opsgenie Incident Flow, Opsgenie Alert Flow, Jira Service Management Email Requests, Authentication and User Management, Purchasing & Licensing, Signup, Automation for Jira, and Assist.
