SLAs not being calculated for Jira Service Management tickets

Incident Report for Jira Service Management

Resolved

We have identified the issue and have also implemented a fix. The issue is now fixed, and you can reach out to our support portal in case of any further questions or issues related to the missing SLAs.

Posted 1 year ago. Feb 20, 2024 - 17:41 UTC

Investigating

We are investigating reports of SLAs not being reported for some Jira Service Management cloud customers. Our team is working on identifying the root cause.

Posted 1 year ago. Feb 20, 2024 - 16:08 UTC

This incident affected: Jira Service Management Web.