Customers experiencing outage in Asia Paciffic region for Assets based experiences

Incident Report for Jira Service Management

Resolved

Between 12:19 UTC to 02:27 UTC we experienced degradation of assets experiences and customer and organisation profile information for some customers in the Asia Pacific region. The issue has now been resolved and the service is operating normally.

Posted 4 months ago. Dec 19, 2024 - 02:34 UTC

Monitoring

We are monitoring traffic to confirm resolution.

Posted 4 months ago. Dec 19, 2024 - 02:30 UTC

Identified

We have identified the fault in the system and are addressing the issue.

Posted 4 months ago. Dec 19, 2024 - 02:23 UTC

Investigating

We notice customers getting impacted by Internal Server Errors across Asia Pacific region for Assets powered experiences.
Jira Service Management and Assets experiences are partially unavailable.

Posted 4 months ago. Dec 19, 2024 - 02:22 UTC

This incident affected: Jira Service Management Web.