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Between 12:19 UTC to 02:27 UTC we experienced degradation of assets experiences and customer and organisation profile information for some customers in the Asia Pacific region. The issue has now been resolved and the service is operating normally.
Posted Dec 19, 2024 - 02:34 UTC
Monitoring
We are monitoring traffic to confirm resolution.
Posted Dec 19, 2024 - 02:30 UTC
Identified
We have identified the fault in the system and are addressing the issue.
Posted Dec 19, 2024 - 02:23 UTC
Investigating
We notice customers getting impacted by Internal Server Errors across Asia Pacific region for Assets powered experiences. Jira Service Management and Assets experiences are partially unavailable.
Posted Dec 19, 2024 - 02:22 UTC
This incident affected: Jira Service Management Web.
