Intermittent errors when trying to open Attachments (Docs, PDFs, Spreadsheets)
Incident Report for Jira Service Management
Resolved
Between 2022-09-16 12:00 UTC and 2022-09-20 21:00 UTC, some customers experienced issues opening attachments such as Docs, PDFs, Spreadsheets. The issue has been resolved and the service is operating normally.
Posted Sep 21, 2022 - 00:01 UTC
Monitoring
We have tested the fix and deployed this. Attachments can now be opened normally and we are monitoring the affected services to ensure they are working normally.
Posted Sep 20, 2022 - 21:38 UTC
Identified
We are investigating reports of intermittent errors when trying to open Attachments (Docs, PDFs, Spreadsheets) for some Jira Software, Jira Work Management, and Jira Service Management Cloud customers. We have identified the root cause and are working on a permanent fix for the issue. We will provide another update as soon as we finish the permanent fix implementation tests.
Posted Sep 20, 2022 - 18:40 UTC
This incident affected: Jira Service Mangement Web.