Sign-ups, Product Activation, and Billing not working

Incident Report for Jira Service Management

Resolved

We mitigated the issue with Sign-ups, Product Activation, and Billing, and the systems are back to BAU, and all functionality is restored.

Posted Aug 02, 2023 - 15:59 UTC

Monitoring

We have identified the root cause of the Sign-ups, Product Activation, and Billing not working and have mitigated the problem. We are now monitoring closely.

Posted Aug 02, 2023 - 14:25 UTC

Investigating

We are investigating an issue with Sign-ups, Product Activation, and Billing that is impacting all of our Cloud Customers. We will provide more details within the next hour.

Posted Aug 02, 2023 - 13:41 UTC