Elevated Internal Server Errors 500 for some tenants
Incident Report for Jira Service Management
Resolved
We migrated the high traffic tenants to a different RDS instance to stop the DB saturation. This issue is now resolved.
Posted Mar 23, 2023 - 19:21 UTC
Update
We are continuing to monitor for any further issues.
Posted Mar 22, 2023 - 22:01 UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Mar 21, 2023 - 16:53 UTC
Investigating
We are continuing to investigate this issue.
Posted Mar 21, 2023 - 15:42 UTC
Monitoring
We're experiencied an elevated level of API errors and are currently looking into the issue.
A Fix has been implemented and we are monitoring the results.
Posted Mar 20, 2023 - 20:29 UTC
This incident affected: Jira Service Management Web.
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