JSM Asset not loading
Incident
Report for Jira Service Management
Resolved
On January 22, 2026, affected Jira Service Management users may have experienced some service disruption where assets were not loading, affecting their interactions with service management functionality.
The issue has now been resolved, and the service is operating normally for all affected customers.
The issue has now been resolved, and the service is operating normally for all affected customers.
Monitoring
The issue has been resolved, and services are now operating normally for all affected customers. We'll continue to monitor closely to confirm stability.
Identified
We have identified the cause of the issue, and our teams are diligently working on a mitigation. Affected users may experience issue where assets are not loading, affecting their interactions with service management functionality. We will continue to share additional updates here as more information becomes available.
Investigating
Jira Service Management users are currently experiencing an issue where assets are not loading, affecting their interactions with service management functionality.
We are currently investigating the issue, and the next update will be shared in 60 minutes or sooner
We are currently investigating the issue, and the next update will be shared in 60 minutes or sooner
This incident affected: Jira Service Management Web, Service Portal, Opsgenie Incident Flow, Opsgenie Alert Flow, Opsgenie Incident Flow, Opsgenie Alert Flow, Jira Service Management Email Requests, Authentication and User Management, Purchasing & Licensing, Signup, Automation for Jira, and Assist.