Organization administrators can now receive personalized incident information in Atlassian Administration. Subscribe to System Health (currently in Beta) to receive notifications if a reliability incident affects your organization.
Get webhook notifications whenever Jira Service Management creates an incident, updates an incident, resolves an incident or changes a component status.
The problematic change that caused this issue has now been rolled back and service has now been restored.
Posted May 20, 2025 - 00:55 UTC
Update
Our team is continuing to investigate this issue with urgency, and will provide an update as soon as possible when available.
Posted May 19, 2025 - 23:17 UTC
Update
We are continuing to investigate this issue.
Posted May 19, 2025 - 20:50 UTC
Investigating
We are investigating cases of degraded performance for Jira and Jira Service Management Outlook Plugin. We will provide more details within the next hour.
Posted May 19, 2025 - 20:44 UTC
This incident affected: Jira Service Management Email Requests.
