Between 05/Feb/25 2:30 PM UTC and 05/Feb/25 3:28 PM UTC some customers for Jira Work Management, Jira Service Management, Jira, and Jira Product Discovery Cloud experienced intermittent errors. We have identified the root cause of the intermittent errors and have mitigated the problem.
The issue has been resolved and the service is operating normally.
Posted 3 months ago. Feb 06, 2025 - 21:43 UTC
Update
We continue to monitor the mitigation measures implemented to address the intermittent errors reported.
Posted 3 months ago. Feb 06, 2025 - 09:34 UTC
Monitoring
We have identified the root cause of the intermittent errors and have mitigated the problem. We are now monitoring this closely.
Posted 4 months ago. Feb 05, 2025 - 11:10 UTC
Investigating
We are investigating reports of intermittent errors for some Jira Work Management, Jira Service Management, Jira, and Jira Product Discovery Cloud customers.
Posted 4 months ago. Feb 05, 2025 - 10:44 UTC
This incident affected: Jira Service Management Web, Service Portal, Opsgenie Incident Flow, Opsgenie Alert Flow, Opsgenie Incident Flow, Opsgenie Alert Flow, Jira Service Management Email Requests, Authentication and User Management, Purchasing & Licensing, Signup, Automation for Jira, and Assist.
