Email notifications are not being sent to users for Jira Service Management

Incident Report for Jira Service Management

Resolved

Between 2021-01-05 06:14 UTC to 2021-01-05 09:50 UTC, we experienced email notification failure for Jira Service Management. The issue has been resolved and the service is operating normally.

Posted Jan 05, 2021 - 11:22 UTC

Identified

We continue to work on resolving the email notification failure for Jira Service Management. We have identified the root cause and expect recovery shortly.

Posted Jan 05, 2021 - 09:46 UTC

Update

We are continuing to investigate this issue.

Posted Jan 05, 2021 - 07:54 UTC

Investigating

We are investigating an issue with email notification failure that is impacting all of Jira Service Management users. We will provide more details within the next hour.

Posted Jan 05, 2021 - 07:46 UTC