Email notifications are not being sent to users for Jira Service Management
Incident
Report for Jira Service Management
Resolved
Between 2021-01-05 06:14 UTC to 2021-01-05 09:50 UTC, we experienced email notification failure for Jira Service Management. The issue has been resolved and the service is operating normally.
Identified
We continue to work on resolving the email notification failure for Jira Service Management. We have identified the root cause and expect recovery shortly.
Update
We are continuing to investigate this issue.
Investigating
We are investigating an issue with email notification failure that is impacting all of Jira Service Management users. We will provide more details within the next hour.