Delayed execution of Automation Rules

Incident Report for Jira Service Management

Resolved

Between 1-Sep 13:30 UTC to 1-Sept 19:43 UTC, we experienced delayed Automation Executions in Jira Work Management, Jira Service Management, Jira Software, and Confluence Cloud. The issue has been resolved and the service is operating normally.

Posted 2 years ago. Sep 01, 2023 - 20:27 UTC

Monitoring

We have mitigated the delays in the automation rules and will continue monitoring this issue closely as we process the backlog of pending executions.

Posted 2 years ago. Sep 01, 2023 - 17:06 UTC

Update

We are still investigating this issue and will provide more updates soon.

Posted 2 years ago. Sep 01, 2023 - 16:13 UTC

Investigating

We are investigating cases of delayed Automation Executions in Jira Work Management, Jira Service Management, Jira Software, and Confluence Cloud customers. We will provide more details within the next hour.

Posted 2 years ago. Sep 01, 2023 - 15:06 UTC

This incident affected: Automation for Jira.