View Remaining XX comments is missing and users are not able to load more comments.
Incident
Report for Jira Service Management
Resolved
Between 08:30 UTC and 22:19 UTC, we experienced an issue that caused "View Remaining XX comments" not to load for Jira Service Management and Jira. The issue has been resolved and the service is operating normally.
Update
We are finalizing a fix and will deploy it soon.
Workaround:
Users can navigate to the All tab and then revisit the Comments tab. This resolves the issue, allowing the remaining comments to be viewed.
Workaround:
Users can navigate to the All tab and then revisit the Comments tab. This resolves the issue, allowing the remaining comments to be viewed.
Update
We are actively working on a hotfix for this incident. The update is taking longer than expected; we will provide an update in one hour.
Workaround:
Users can navigate to the All tab and then revisit the Comments tab. This resolves the issue, allowing the remaining comments to be viewed.
Workaround:
Users can navigate to the All tab and then revisit the Comments tab. This resolves the issue, allowing the remaining comments to be viewed.
Update
We are actively working on a hotfix for this incident. The process of building and progressively rolling out the fix is expected to take approximately 4 hours. We will update here if there are any changes in the timeline
Workaround:
Users can navigate to the All tab and then revisit the Comments tab. This resolves the issue, allowing the remaining comments to be viewed.
Workaround:
Users can navigate to the All tab and then revisit the Comments tab. This resolves the issue, allowing the remaining comments to be viewed.
Update
We continue to work on the HOT-fix for this incident.
We will post another update in one hour.
We will post another update in one hour.
Identified
We have identified the cause for the issue where users are not able to load more comments through View Remaining XX comments.
A Hot-fix is being applied at the moment.
This is currently affecting Jira Service Management, and Jira Cloud customers.
As a workaround: users need to go to All tab and visit comments tab again. This resolves the issue and then remaining comments can be viewed
We will provide more details within the next hour.
A Hot-fix is being applied at the moment.
This is currently affecting Jira Service Management, and Jira Cloud customers.
As a workaround: users need to go to All tab and visit comments tab again. This resolves the issue and then remaining comments can be viewed
We will provide more details within the next hour.
This incident affected: Jira Service Management Web.