Issue affecting Assets
Incident
Report for Jira Service Management
Resolved
On January 20, 2026, some customers may have experienced performance degradation of Assets. The issue has now been resolved, and the service is operating normally for all affected customers.
Monitoring
The performance degradation of Assets has been resolved, and services are now operating normally for all affected customers. We'll continue to monitor performance closely to confirm stability.
Update
We continue to investigate the issue, and next communication will be issued in 60 minutes, or sooner if a significant milestone is achieved.
Investigating
Impact
Users of the Assets product are experiencing intermittent accessibility issues, resulting in gateway timeouts and internal server errors. These technical disruptions are causing difficulties in performing queries, which may manifest as slow performance or failure to load certain pages, particularly those involving schemas. This issue affects related features that depend on the Assets product, such as specific custom fields and automation processes.
Current Status
The support teams are actively working to diagnose the issue and are focused on identifying the underlying problems causing the disruption. Efforts are ongoing to restore normal service levels and minimize any further inconvenience to users.
Next Steps
The incident team is continuing its investigation to determine the full extent of the impact and to identify effective resolutions. Further communications will be issued in 60 minutes or when significant progress is made.
Users of the Assets product are experiencing intermittent accessibility issues, resulting in gateway timeouts and internal server errors. These technical disruptions are causing difficulties in performing queries, which may manifest as slow performance or failure to load certain pages, particularly those involving schemas. This issue affects related features that depend on the Assets product, such as specific custom fields and automation processes.
Current Status
The support teams are actively working to diagnose the issue and are focused on identifying the underlying problems causing the disruption. Efforts are ongoing to restore normal service levels and minimize any further inconvenience to users.
Next Steps
The incident team is continuing its investigation to determine the full extent of the impact and to identify effective resolutions. Further communications will be issued in 60 minutes or when significant progress is made.
This incident affected: Jira Service Management Web, Service Portal, Opsgenie Incident Flow, Opsgenie Alert Flow, Opsgenie Incident Flow, Opsgenie Alert Flow, Jira Service Management Email Requests, Authentication and User Management, Purchasing & Licensing, Signup, Automation for Jira, and Assist.