Degraded performance with Microsoft incoming emails
Incident
Report for Jira Service Management
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Monitoring
We continue to see signs of improvement for incoming email processing with lower failure rates. Teams continue to monitor recovery from Microsoft, and we will share the next update when there is a significant change.
For more details on the service degradation reported by Microsoft, please refer to https://status.cloud.microsoft/
For more details on the service degradation reported by Microsoft, please refer to https://status.cloud.microsoft/
Identified
Incoming email processing is showing signs of improvement, but some failures continue. Teams continue to monitor recovery from Microsoft. We will share the next update if there is any significant change.
For more details on the service degradation reported by Microsoft, please refer to -https://status.cloud.microsoft/
For more details on the service degradation reported by Microsoft, please refer to -https://status.cloud.microsoft/
Update
Incoming email processing is still experiencing failures, and teams continue to monitor recovery from Microsoft. We will share the next update if there is any significant change.
For more details on the service degradation reported by Microsoft, please refer - https://status.cloud.microsoft/
For more details on the service degradation reported by Microsoft, please refer - https://status.cloud.microsoft/
Investigating
Jira and JSM incoming emails are experiencing elevated failures when processing mail, resulting in a reduction in the number of emails handled and a noticeable drop in incoming email processing.
The issue is attributed to the ongoing global service degradation with Microsoft 365 services. More details can be referred on their status page - https://status.cloud.microsoft/
The issue is attributed to the ongoing global service degradation with Microsoft 365 services. More details can be referred on their status page - https://status.cloud.microsoft/
This incident affects: Jira Service Management Email Requests.