Degraded performance in Opsgenie and JSM operations

Incident Report for Jira Service Management

Resolved

This incident has been resolved, and Jira Service Management is back in operational mode.
Posted 1 month ago. Jun 17, 2025 - 12:47 UTC

Monitoring

We have identified the root cause of the performance degraded service and have mitigated the problem. We are now monitoring closely.
Posted 1 month ago. Jun 17, 2025 - 12:39 UTC

Investigating

We are investigating cases of degraded performance for some Jira Service Management and Opsgenie Cloud customers. We will provide more details within the next hour.
Posted 1 month ago. Jun 17, 2025 - 12:37 UTC