Some products are hard down

Incident Report for Jira Service Management

Resolved

Between 03-07-2024 20:08 UTC to 03-07-2024 20:31 UTC, we experienced issue creation and project for Jira Service Managements. The issue has been resolved and the service is operating normally.
Posted 11 months ago. Jul 04, 2024 - 00:43 UTC

Update

We are continuing to monitor for any further issues.
Posted 11 months ago. Jul 03, 2024 - 22:42 UTC

Monitoring

We have mitigated the problem and continue looking into the root cause.
The outage was between 8:08pm 03/07 UTC - 08:31pm 03/07 UTC
We are now monitoring closely.
Posted 11 months ago. Jul 03, 2024 - 21:45 UTC

Investigating

We are investigating an issue with that is impacting Atlassian, Atlassian Partners, Atlassian Support, Confluence, Jira Work Management, Jira Service Management, Jira, Opsgenie, Atlassian Developer, Atlassian (deprecated), Trello, Atlassian Bitbucket, Guard, Jira Align, Jira Product Discovery, Atlas, Atlassian Analytics, and Rovo Cloud customers. We will provide more details within the next hour.
Posted 11 months ago. Jul 03, 2024 - 20:51 UTC
This incident affected: Jira Service Management Web.