Performance issues - 5xx errors

Incident Report for Jira Service Management

Resolved

We have identified the root cause of the server errors (5xx) for Jira Service Management, Proforma, Jira Software, and Confluence. The fix has been made, the issue has been resolved and the service is operating normally.

Posted 3 years ago. Aug 12, 2022 - 14:13 UTC

Monitoring

Between 13:42 UTC to 14:06 UTC, some customers experienced server errors (5xx) for Jira Service Management, Proforma, Jira Software, and Confluence. The conditions that cause the issue have been addressed and we're actively working on a permanent fix. The issue has been resolved and the service is operating normally.

Posted 3 years ago. Aug 10, 2022 - 15:33 UTC