Error HTTP 403, 401 when accessing Jira/Confluence

Incident Report for Jira Service Management

Resolved

Between 2023/04/12 11:00 UTC to 2023/04/13 03:00 UTC, user were experiencing intermittent HTTP 403, 401 errors when accessing Confluence, Jira Work Management, Jira Service Management, and Jira Software customers. The issue has been resolved and the service is operating normally.
Posted 2 years ago. Apr 13, 2023 - 09:13 UTC

Monitoring

We have identified the root cause of the HTTP 403, 401 errors when accessing Jira/Confluence and have mitigated the problem. We are now monitoring closely.
Posted 2 years ago. Apr 13, 2023 - 01:24 UTC

Investigating

We are investigating an issue related to errors while trying to access instances and application slowness during usage that are impacting some Confluence, Jira Work Management, Jira Software and Jira Service Management cloud customers. We will provide more details once we identify the root cause.
Posted 2 years ago. Apr 13, 2023 - 01:06 UTC
This incident affected: Jira Service Management Web, Service Portal, Jira Service Management Email Requests, Authentication and User Management, Purchasing & Licensing, Signup, and Automation for Jira.