Some customers encounter errors when trying to create issues

Incident Report for Jira Service Management

Resolved

Between 04:00 UTC to 10:50 UTC, some customers encounter errors when trying to create issues for Jira Service Management. The issue has been resolved and the service is operating normally.

Posted Jul 18, 2022 - 12:20 UTC

Identified

We continue to work on resolving the errors with the Create Issue operation. We have identified the root cause and expect recovery shortly.

Posted Jul 18, 2022 - 10:07 UTC

This incident affected: Jira Service Mangement Web.