Reports of Lost Permissions for Google-Synced Groups

Incident Report for Jira Service Management

Resolved

We are no longer observing any internal logs with the issue for the past 2 hours. We don't have an official confirmation from Google, however based on our observations we are now considering this issue resolved.
Posted 2 years ago. Aug 10, 2023 - 22:00 UTC

Update

We are still waiting for an ETA from Google to permanently resolve the issue. In the mean time we will be proactively disabling Google sync and restoring the missing permissions for synced groups for all affected sites.
Posted 2 years ago. Aug 10, 2023 - 20:10 UTC

Identified

We continue to work on resolving the loss of permissions for synced groups from Google Workspace. We have identified the root cause and expect recovery shortly.
Posted 2 years ago. Aug 10, 2023 - 16:54 UTC

Investigating

We are investigating intermittent reports of synced groups for Google Workspace being removed and re-added without the proper permissions for their Cloud Products. We will provide more details once we identify the root cause.
Posted 2 years ago. Aug 10, 2023 - 15:15 UTC