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Our team has now mitigated this issue and product performance has been restored.
Posted May 19, 2025 - 23:29 UTC
Monitoring
We have identified the root cause of the failure and have mitigated the issue, but we are investigating the root cause of the traffic increase in JSM. We continue to monitor closely.
Posted May 19, 2025 - 22:16 UTC
Identified
We have identified the root cause of the JSM Request experience degraded performance and are actively mitigating the problem. We are now monitoring closely.
Posted May 19, 2025 - 21:08 UTC
Investigating
We are investigating cases of degraded performance and reduced access for raising certain JSM request types in Jira Service Management Cloud customers. We will provide more details within the next hour.
