The issue has been resolved and the service is operating normally.
Previously, some API requests to create a project using certain project templates would fail with a 400 response code and a message about the template not existing. This is because a process to deprecate those templates had started to roll out to some customers. We have now reverted that change. Further information about the planned project template deprecation will follow.
Posted 3 years ago. Sep 02, 2022 - 04:32 UTC
Monitoring
The issue has been resolved and the service is operating normally. We will continue monitoring to ensure the service remains stable.
Posted 3 years ago. Sep 02, 2022 - 02:34 UTC
Investigating
We are investigating cases where users are unable to create Jira Service Management projects via API. The affected project template is com.atlassian.servicedesk:simplified-general-service-desk. The ability to use current projects are not impacted. We will provide more details within the next hour.
Posted 3 years ago. Sep 02, 2022 - 02:26 UTC
This incident affected: Jira Service Management Web and Service Portal.
