Jira and Confluence has degraded performance - scoped to Brazil only
Incident
Report for Jira Service Management
Resolved
Between February 10, 2025, at 17:04 UTC and 18:32 UTC, some customers for Jira Work Management, Jira Service Management, Jira, Jira Product Discovery Cloud and Confluence experienced degraded performance and 500 errors.
We found that cloud products in Brazil encountered an internal limit with our cloud service provider. We redistributed traffic to mitigate this issue and are working with our cloud provider to address this issue in the future.
The issue has been resolved and all the services are operating normally.
We found that cloud products in Brazil encountered an internal limit with our cloud service provider. We redistributed traffic to mitigate this issue and are working with our cloud provider to address this issue in the future.
The issue has been resolved and all the services are operating normally.
Update
We are investigating cases of degraded performance for Jira Work Management, Jira Service Management,Jira Cloud and confluence customers. We are currently investigating it and will provide more details within the next hour.
Identified
We are investigating cases of degraded performance for Jira Work Management, Jira Service Management, and Jira Cloud customers. We are currently investigating it and will provide more details within the next 30 minutes.
This incident affected: Jira Service Management Web, Service Portal, Opsgenie Incident Flow, Opsgenie Alert Flow, Opsgenie Incident Flow, Opsgenie Alert Flow, Jira Service Management Email Requests, Authentication and User Management, Purchasing & Licensing, Signup, Automation for Jira, and Assist.