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Between 09/18 10:47 UTC to 09/19 04:15 UTC, we experienced degraded performance for some Confluence, Jira Work Management, Jira Service Management, Jira Software, Trello, Atlassian Access, and Jira Product Discovery customers. The issue has been resolved and the service is operating normally.
Posted Sep 19, 2023 - 07:23 UTC
Update
Services are confirmed to be stable. We are performing final validation checks before confirming the incident's resolution.
Posted Sep 19, 2023 - 05:45 UTC
Monitoring
We have identified the root cause of the downgraded performance and have mitigated the problem. We are monitoring this closely.
Posted Sep 19, 2023 - 04:56 UTC
Investigating
We are investigating cases of degraded performance for some Confluence, Jira Work Management, Jira Service Management, Jira Software, Trello, and Jira Product Discovery Cloud customers. We will provide more details within the next hour.
Posted Sep 19, 2023 - 02:53 UTC
This incident affected: Jira Service Management Web, Service Portal, Opsgenie Incident Flow, Opsgenie Alert Flow, Opsgenie Incident Flow, Jira Service Management Email Requests, Authentication and User Management, Signup, Automation for Jira, and Assist.
