Small cohort of customers receiving notification their custom domain is suspended

Incident Report for Jira Service Management

Resolved

We are pleased to say that the issue has been resolved and the service is operating normally.

Posted Aug 23, 2023 - 23:54 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted Aug 23, 2023 - 22:14 UTC

Investigating

We are investigating reports of custom domain (beta) being suspended for a small cohort of customers in in Jira Service Management Help Center.

Posted Aug 23, 2023 - 20:47 UTC

This incident affected: Jira Service Management Web and Service Portal.