Jira Team managed projects, Boards & Backlogs not loading correctly

Incident Report for Jira Service Management

Resolved

Between 19 Aug 2024 - 06:00 UTC to 19 Aug 2024 - 10:00 UTC, boards and backlogs were not loading for Team Managed projects. The issue has been resolved and the service is operating normally.
If you face any challenges please reach out to us via a support ticket.

Posted Aug 19, 2024 - 10:21 UTC

Monitoring

We've identified the root cause and rolled out a fix. We're currently monitoring the behavior.

Posted Aug 19, 2024 - 10:12 UTC

Investigating

We are currently investigating an issue where boards and backlogs are not loading for Team Managed projects. The team is currently working on identifying the root cause and resolving it.

Posted Aug 19, 2024 - 09:48 UTC

This incident affected: Jira Service Management Web.