Notifications are delayed
Incident
Report for Jira Service Management
Resolved
On 25th Aug 2026, some users may have experienced increased latency in email, mobile and slack notifications.
The issue has now been resolved, and the service is operating normally for all customers.
The issue has now been resolved, and the service is operating normally for all customers.
Monitoring
Our teams continue to mitigate the issue and are observing some improvements. We continue to monitor the situation and will take necessary actions until the incident is fully recovered.
We will provide further updates within next two hours, or sooner if we have significant progress to share.
We will provide further updates within next two hours, or sooner if we have significant progress to share.
Update
Our teams have taken few corrective measures to mitigate the issue in one of the impacted regions and are observing some improvements. We continue to monitor the situation and will take necessary actions until the incident is fully recovered.
We will provide further updates within next two hours, or sooner if we have significant progress to share.
We will provide further updates within next two hours, or sooner if we have significant progress to share.
Update
Our teams have identified the impacted regions and are actively working to mitigate the issue. We will provide further updates within an hour, or sooner if we have significant progress to share.
Investigating
We are actively investigating reports of performance degradation resulting in increased latency for email, mobile, and slack notifications for Jira, JSM and Confluence. Our teams are investigating the issue and more information will be shared within the next 1 hour.
This incident affected: Jira Service Management Web, Service Portal, Opsgenie Incident Flow, Opsgenie Alert Flow, Opsgenie Incident Flow, Opsgenie Alert Flow, Jira Service Management Email Requests, Authentication and User Management, Purchasing & Licensing, Signup, Automation for Jira, Assist, and Assets.