Jira services are unavailable and have degraded performance in certain regions

Incident Report for Jira Service Management

Resolved

This incident has been resolved.
Posted 3 months ago. Jan 24, 2025 - 13:24 UTC

Monitoring

We have mitigated the degraded performance of Jira Work Management, Jira Service Management, and Jira Cloud. We are now monitoring the situation closely.
Posted 3 months ago. Jan 23, 2025 - 18:40 UTC

Identified

We continue to work on resolving the degraded performance for Jira Work Management, Jira Service Management, and Jira. We have identified the root cause and expect recovery shortly.
Posted 3 months ago. Jan 23, 2025 - 18:17 UTC

Investigating

We are investigating cases of degraded performance for Jira Work Management, Jira Service Management, and Jira Cloud customers in certain regions. We will provide more details within the next hour.
Posted 3 months ago. Jan 23, 2025 - 17:29 UTC
This incident affected: Jira Service Management Web, Service Portal, Opsgenie Incident Flow, Opsgenie Alert Flow, Opsgenie Incident Flow, Opsgenie Alert Flow, Jira Service Management Email Requests, Authentication and User Management, Purchasing & Licensing, Signup, Automation for Jira, and Assist.