Organization administrators can now receive personalized incident information in Atlassian Administration. Subscribe to System Health (currently in Beta) to receive notifications if a reliability incident affects your organization.
Get webhook notifications whenever Jira Service Management creates an incident, updates an incident, resolves an incident or changes a component status.
Between 5:00 to 8:50 UTC, we experienced the email handling error for Jira Service Management. The issue has been resolved and the service is operating normally.
Posted Jul 18, 2022 - 13:15 UTC
Monitoring
We have identified the root cause of the email handling error and have mitigated the problem. We are now monitoring closely.
Posted Jul 18, 2022 - 10:55 UTC
Investigating
We are investigating an issue with handling incoming email that is impacting Jira Service Management Cloud customers. The problem was partially mitigated at the cost of email signature hiding.
Posted Jul 18, 2022 - 08:49 UTC
This incident affected: Jira Service Management Email Requests.
