Incoming email handling problems

Incident Report for Jira Service Management

Resolved

Between 5:00 to 8:50 UTC, we experienced the email handling error for Jira Service Management. The issue has been resolved and the service is operating normally.

Posted Jul 18, 2022 - 13:15 UTC

Monitoring

We have identified the root cause of the email handling error and have mitigated the problem. We are now monitoring closely.

Posted Jul 18, 2022 - 10:55 UTC

Investigating

We are investigating an issue with handling incoming email that is impacting Jira Service Management Cloud customers. The problem was partially mitigated at the cost of email signature hiding.

Posted Jul 18, 2022 - 08:49 UTC

This incident affected: Jira Service Management Email Requests.