Customers unable to submit CSAT feedback via public API in JSM

Incident Report for Jira Service Management

Resolved

We got alerted by our monitoring system for Jira Service Management Cloud customers unable to submit CSAT feedback - via our Public API. The root cause has been identified as a feature rolled out a week ago. The changes were rolled back which fixed the issue.
Customers were unable to submit feedback via HALP during this time.

Posted Sep 07, 2023 - 07:41 UTC

This incident affected: Jira Service Management Web, Service Portal, Opsgenie Incident Flow, Opsgenie Alert Flow, Opsgenie Incident Flow, Opsgenie Alert Flow, Jira Service Management Email Requests, Authentication and User Management, Purchasing & Licensing, Signup, Automation for Jira, and Assist.