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We got alerted by our monitoring system for Jira Service Management Cloud customers unable to submit CSAT feedback - via our Public API. The root cause has been identified as a feature rolled out a week ago. The changes were rolled back which fixed the issue. Customers were unable to submit feedback via HALP during this time.
Posted Sep 07, 2023 - 07:41 UTC
This incident affected: Jira Service Management Web, Service Portal, Opsgenie Incident Flow, Opsgenie Alert Flow, Opsgenie Incident Flow, Opsgenie Alert Flow, Jira Service Management Email Requests, Authentication and User Management, Purchasing & Licensing, Signup, Automation for Jira, and Assist.
